Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#912
All reviews
Rating Breakdown
Nov. 10, 2021
Excellent Experience and Top Customer Support. Keep on developing features please! Like name sharing which is directly integrated at the checkout page
Thanks for your kind review! I'll be sure to let Caye know! - Tom
Nov. 10, 2021
Benz assisted us for around 6 hours over chat and zoom call trying to figure out how to implement the referral link into the new Klaviyo. We're very grateful for her help and patience.
We're glad Benz was able to help! - Tom
Nov. 6, 2021
Cris was very responsive and helped me resolve an issue immediately - and with such a nice way about him!!
Thank you for your kind words. Cris will be delighted to hear it! - Tom
Nov. 5, 2021
Cris was a superstar helping me get set up today! She went above and beyond to overcome a few issues to get set up on Klaviyo and Bold.
Thanks so much for the review! Glad we were able to help you out with the integrations. Reach out any time! - Cris
Nov. 4, 2021
Talked to JC in customer support. Fast replies and uncomplicated help! Definitely would recommend the services
Thanks so much! Glad I could help. — JC
Nov. 3, 2021
great job valerie tysm really did an incredible job helping me navigate referral candy and advised me
Thanks for your kind review! I'll be sure to let Valerie know! - Derek
Nov. 3, 2021
Lorraine gave me outstanding customer service today when I had some questions after my 30 day trial ended. I have decided to go with the paid plan as a result.
Thanks so much for the review! Reach out any time! - Lorraine
Nov. 2, 2021
JC was very very helpful in getting us onboarded. He presented all of the features in a clear and concise way and was patient when I had any questions about the platform. Thanks JC
Using app
About 2 months
Total reviews
3
Average rating
5.0
We're glad JC was able to help! - Tom
Nov. 1, 2021
Had some questions/issues with Referral Candy's integration with S Loyalty. Benz was an amazing help and very patient as she walked me through process step-by-step. Thank you so much again!
Thanks for your kind review! I'll be sure to let Benz know! - Tom
Oct. 28, 2021
It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.
Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers. If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey
Oct. 28, 2021
we are highly recommend this app and their costumer support team. Dwight was very helpful answering all our questions quickly, Thanks!
Thank you for the kind words! Always happy to be of assistance! - Dwight
Oct. 28, 2021
Muy buen soporte. La verdad es que me han atendido al momento y se han preocupado todo el tiempo del estado de la configuración. Gracias Dwight!
Using app
7 months
Total reviews
1
Average rating
5.0
Thank you for your kind words. Dwight will be delighted to hear it! - Tom
Oct. 27, 2021
Dwight has been very helpful and answered all my questions patiently. Also, quick response from all chat team members.
Thank you for five stars! Reach out any time! - Dwight
Oct. 27, 2021
Still setting up Referal Candy but we are very higlty recommend their costumer support, Benz was super helpful Thanks
Thanks so much! Glad I could help. — Benz
Oct. 27, 2021
Great app so far. Thanks Caye for helping us set everything up and troubleshooting our issues! Prompt responses and great support.
Thanks for your kind review! I'll be sure to let Caye know! - Tom
Oct. 27, 2021
Everything good. Great Service. (Y) Thank you Cris for helping us out via E-Mail. Greetings from Germany
We're glad Cris was able to help! - Tom
Oct. 27, 2021
Still setting up RC but JC & Caye have been super helpful and patient while we ask our myriad of questions. If your looking for an affordable and easy solution to reward your customers or to reward your promoters/influencers then take a look at RC. Setup is easy, Merchant proof. We also like the Klaviyo integration. thank you for your onboarding support RC :-)
Thank you for your kind words. JC, Caye and Hannah will be delighted to hear this! - Tom
Oct. 27, 2021
Great app, great customer service, JC was very helpful answering all my questions, thank you for your patience!
Thanks so much! Glad I could help. — JC
Oct. 22, 2021
Great app and very simple to use! Thanks Jon for the great customer service and recommendations on custom settings.
Thanks for your kind review! I'll be sure to let Jon know! - Tom
Oct. 22, 2021
I had some issues getting it all set up correctly and Karen patiently guided me through and made helpful suggestions I had not considered. Apparently great customer service isn't dead. Who knew?
Thank you for your kind words. Karen will be delighted to hear it! - Tom