All reviews

Rating Breakdown

  • 5
    89% (1,941 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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5 / 5 Share

Oct. 22, 2021

helpful customer service, decent app. I don't want to write 100 characters but if I don't write this review they will ask me again to write a review.

Store

O'Douds

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

We're glad Jon was able to help! - Tom

4 / 5 Share

Oct. 21, 2021

Mardie was great with customer service. Thanks, Mardie. The only flaw I have found is the need to have a developer to change a crucial part of the program.

Using app

Over 1 year

Total reviews

4

Average rating

4.5

Developer Reply

Thanks so much for the feedback! If you have any concerns, just let us know. - Mardie

5 / 5 Share

Oct. 21, 2021

Simple to use app. JC was very clear with his explanation and allowed us to understand the platform a lot better. Thanks!!

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much! Glad I could help. — JC

5 / 5 Share

Oct. 20, 2021

我在北京工作为公司开发shopify的相关功能。使用了这个app 来帮助公司实现所需要的功能,连续三天跟referral candy的客服人员咨询了各种遇到的和我不太了解的细节,他们的客服回复很迅速,对我们的帮助很大,经常在跟JC沟通问题。非常感谢 mobile:18501080314

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let JC know! - Tom

5 / 5 Share

Oct. 14, 2021

amazing customer service and great app! thank you to katherine for her amazing service. would recommend to other stores

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for five stars! Reach out any time! - Katherine

4 / 5 Share

Oct. 14, 2021

Still learning as only just integrated with Klaviyo, but it integrated easily. Support from Jon was quick and helpful.

Using app

1 day

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words! If you need assistance, just let us know. - Jon

5 / 5 Share

Oct. 13, 2021

Great app and amazing customer support. Cris and Mardie really helped out throughout my set-up! Very easy to set-up with the customer service reps!

Using app

Over 1 year

Total reviews

13

Average rating

4.9

Developer Reply

Thanks so much for the feedback! I'll definitely let Cris and Mardie know! - Derek

1 / 5 Share

Oct. 12, 2021

Terrible app and even worse support. Discount codes do not work on the "new" shopify checkout, wasted 3 weeks waiting for a reply from support, coveniently in that time I was billed, only to be told they can help and ticket was closed.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I apologize for this. Three weeks of back and forth conversations with our team is not a great experience. Regardless of how involved some of our processes are in order to provide you accurate responses, we could have done a better job. A refund is on it's way and I hope you can give us a chance to sort everything out. We've reached out to you and hope to hear back.

5 / 5 Share

Oct. 12, 2021

Incredibly easy set up, really easy to use, and exceptional round the clock customer support. Super happy with this app for customer referrals and affiliate program.

Using app

About 2 months

Total reviews

7

Average rating

4.9

Developer Reply

Thanks for your kind review! I'll be sure to let Hannah know! - Tom

5 / 5 Share

Oct. 8, 2021

This plug-in is very simple to set up, and it can immediately meet our needs. And Benz quickly helped me solve the problem.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Oct. 6, 2021

Katherine was a great help today and answered all my questions. I appreciate the live chat option and Katherine was quick to respond and provided resources and links to help us get started. Thank you!

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

We're glad Katherine was able to help! If you have any concerns, just let us know. - Derek

5 / 5 Share

Oct. 6, 2021

JC Fajardo helped me running though all the product specs really well. Afterwards implementation was easy and if I had a question I just hit up JC.

Store

BRAUZZ.

Using app

Over 1 year

Total reviews

7

Average rating

4.9

Developer Reply

Thank you for the kind words. Feel free to reach out! - JC

5 / 5 Share

Oct. 5, 2021

Love the ease of setting this up, when I did have a question, Dwight was quick to respond - even in the early hours of the night. thank you!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

We're glad Dwight was able to help! - Tom

5 / 5 Share

Oct. 4, 2021

Referral Candy has helped us to easily grow our customer base via referrals. Moreover, the team has been very responsive and helpful in all our inquiries. Would definitely recommend and keep using!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the feedback! Feel free to refer us to other merchants! ✌

4 / 5 Share

Oct. 1, 2021

this app has been very helpful with growing our business and customer base. Working with Valerie as a CSM has been very easy and she has been super helpful. She is very quick to respond to our emails and came very well prepared to our meetings with industry knowledge and tips on how we can improve our use of this app

Store

6AM RUN

Using app

About 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the kind words! I'll definitely let Valerie know - Derek

5 / 5 Share

Sept. 28, 2021

amazing referral app, already seeing results! great support from the team, going above and beyond to help you to set it up and get going Thank you guys!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! Reach out any time! - Derek

5 / 5 Share

Sept. 28, 2021

This app help us to acquired many customers. When we have little questions and inquiry it to supports, they give the response so quickly. Thanks quickness and kindness my rep Dwight.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to hear you're happy with our app and the service! Reach out any time! - Dwight

5 / 5 Share

Sept. 28, 2021

The customer service team is AWESOME!!!! Especially Benz, who spent about half an hour with me today explaining how different features work and assisting me to fix an issue for a customer of ours.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Benz know! - Tom

5 / 5 Share

Sept. 27, 2021

I've been very impressed with this app and the customer service I've received from Mardie. I had lots of questions and Mardie was able to answer them all in a quick and timely manner.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

We're glad Mardie was able to help! - Tom

5 / 5 Share

Sept. 27, 2021

Excellent app that does exactly what I need it to do! Referral Candy has great customer service as well, and they were prompt to answer and help with any questions I had.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the feedback! Reach out any time! - Jon