Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#912
All reviews
Rating Breakdown
Review RSS Feed
Sept. 27, 2021
This is my first day using Referral Candy wouldn't have been possible without Dwight the customer service rep. He probably is annoyed with how many questions I asked but always had an answer.
Thank you for five stars! More questions, the better! If you have questions, just let us know - Dwight
Sept. 24, 2021
Maricris helped me restore my access to the platform quickly and efficiently. I am very happy with the support provided.
Thanks so much for the review! If you have any concerns, just let us know. - Maricris
Sept. 24, 2021
The team is very helpful and responsive when called upon, they have great customer service. Jelson was awesome!
Thanks for your kind review! I'll be sure to let Jelson know! - Tom
Sept. 24, 2021
Jelson response quickly, very helpful and patience. My problem get resolved instantly with his assistance
Thank you for five stars! Reach out any time! - Jelson
Sept. 24, 2021
Already got my first referral less then 10 days after setting up the app. Thanks Jelson for the good advice.
Thank you for your kind words. Jelson will be delighted to hear it! - Tom
Sept. 23, 2021
I haven't been able to set it up properly yet, but Caye Arahan, Customer Success Manager, has always been very helpful and kind in providing support!
Sept. 23, 2021
This referral app is easy and quick to set up. It's a bit limiting in terms of what can be customized. However, the support team is quick in helping making adjustments. Caye was super helpful in particular in getting all our questions answered.
Sept. 22, 2021
Thank you JC for the prompt assistance on referral candy. Very helpful in resolving our log-in issues.
Thanks so much! Glad I could help. — JC
Sept. 22, 2021
Flawless, very fast and super friendly support at Referral Candy. We had two individual inquiries recently. Each time we were helped very quickly and professionally. Thank you to Katherine on live chat and Benz who supported us via email. Really first-class service. Very patient. Detailed answers, tips and recommendations. Keep up!
We're glad Katherine and Benz was able to help! - Tom
Sept. 21, 2021
Testing your app, I find it very usefull! Thanks to Mardie and Katherine, the excellent support they provided me was what I needed and my questions were anwered very quickly
Thanks for the review! I'll make sure to let Mardie and Katherine know of this! - Derek
Sept. 21, 2021
I had some issues with setup and was able to speak to Cris on Live Chat. She was very helpful and was able to resolve all of my problems very quickly. I recommend the app 100%!
Thank you for the recommendation! We're glad we could help. If you have any concerns, just let us know. - Cris
Sept. 21, 2021
Very responsive live chat team. I chatted with Katherine and she was able to help me set up the app quickly and customize it to my needs.
Thank you so much for the review! - Katherine
Sept. 20, 2021
good app and great customer service by katherine. good tips provided as well on how to improve the setup
We're glad Katherine was able to help! - Derek
Sept. 16, 2021
I had some issues with setup and was able to speak to Dwight on Live Chat which resulted in him doing a video call with me. He was very helpful and was able to resolve all 3 of my problems in less than 10 mins. I've used other apps that I have taken days to get a response, this is the best customer service experience yet. Well done Dwight!
We're glad Dwight was able to help! - Tom
Sept. 16, 2021
Dwight was very helpful. She suggested ways to improve performance for our current setup! Thank you.
Thank you for your kind words. Dwight will be delighted to hear it! - Tom
Sept. 15, 2021
Amazing support, Cris helps us with some custom implementation. Nice UI, easy to setup...............
Wow! Thanks for the feedback! If you need further help, just let us know. ✌ - Cris
Sept. 15, 2021
I had an issue with installing code for the app so I reached out to Mardie who replied immediately. She was very friendly and helpful and had my issue solved in no time. Thanks Mardie, much appreciaed.
Many thanks again for the review and please feel free to write to us if there is anything else. - Mardie
Sept. 12, 2021
Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.
Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon! **UPDATE** Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek
Sept. 10, 2021
Katherine was incredibly helpful and patient with my endless questions! She reviewed the integration with our Shopify store and confirmed that I had set up our first referral program correctly and had some great tips for things to add. Thank you so much!
Thanks for your kind review! I'll be sure to let Katherine know! - Tom
Sept. 10, 2021
Ich habe die APP reaktivieren müssen und über den Chat-Support sehr gute und schnelle Hilfe von JC bekommen. Er hat klar und eindeutig mir die notwendigen Schritte erklärt und somit in wenigen Minuten das Problem gelöst. Super. Weiter so.
Thank you for your kind words. JC will be delighted to hear it! - Tom