Referral Candy & Affiliate
Affiliate & referral marketing, all in one app
Rating
4.9
feedback
1,455
chart
#1,637
All reviews
Review RSS Feed
May 14, 2021
Benz from customer service has been an amazing support in setting up our account (& fast!). Their product is great and versatile (Klaviyo integration, multilangual, etc) and their customer support is top-notch. Highly recommended!!
Thanks so much for the awesome review, happy to help any time! -- Benz J.
May 13, 2021
Lorraine, the Referral Candy representative, went above and beyond to honor a promotion I was offered, even though that particular promotion was no longer offered. So far, the application has been easy to use. Customer support is superb. Will be recommending to others.
So glad I was able to help. Please write back if you need anything. -- Lorraine G.
May 13, 2021
Although I am just getting started with Referral Candy, the support team and especially Derek has been extremely patient and helpful. Derek walked me through the entire process carefully and I very much appreciated that. Thank you!
Appreciate the kind words, happy I was able to help! -- Derek
May 12, 2021
I'm in the process of setting it up, Derek from the CS team was helpful with the issues I was having
Glad Derek was able to help. We'll work even harder to earn that 5th star! -- Jaime R.
May 5, 2021
The support that I have received from Derek and the rest of the team has been great. I have seen this app generate sales for us, and I plan on continuing to use it in the future.
Thank you for your kind words. Derek will be delighted to hear it! - Bryan B.
May 3, 2021
Lorainne was amazing! She helped me fix a quick issue i was having with uploading past customers to invite them to the referral plan. She was thoughtful and fast acting in getting my problem fixed. Thanks Lorraine!
Thanks for the review! We're glad Lorraine was able to help! - Bryan B.
April 30, 2021
Great app! Easy to set up and use! Love the different types of referral program you can choose and manage.
Thanks for the review! If you want to know more, we have a section on Case Studies for our website (or just Google "ReferralCandy Case Study!)
April 28, 2021
Tom Koetz was really helpful through all the process. Thank you Tom for your assistance all this time!
So glad I was able to help. Thanks and be sure to write us if you need anything else. -- Tom K.
April 28, 2021
Dwight and Tomas just helped us with some questions we had while we were setting up the program. Dwight and Tomas were quick to respond, very helpful and professional. Thanks guys!
I agree, Dwight and Tomas are awesome 👍 I will let them know and thank you for your review! -- Bryan B.
April 25, 2021
Very easy to use through the campaign set-up stages and will be going live soon. Tom Koetz with great at answering questions.
Glad I could help! Thanks! - Tom K.
April 23, 2021
Just signed up for this app. Customer service was awesome- the next available timeslot was next week but Derek Benito made time for us this week so we could launch our campaign ASAP. Thanks again so much Derek!
Super glad to hear. I'll pass the kudos to Derek. Thanks! -Bryan B.
April 23, 2021
The app is great. It really helps us to boost revenue. Support from Lorraine was fantastic we set up a full referral programme how we wanted.
Thanks for your kind review! I'll be sure to let Lorraine know! -Darren F.
April 22, 2021
Super helpful support - been looking for a referral app that works alongside Recharge - look forward to giving this a try!!!!
Glad we could help. Reach out to us any time! - Darren F.
April 22, 2021
Dwight Salagsa on the live chat was super helpful and he helped me in very single problem that I encountered. Thanks again for the help in the last few weeks in getting set up!
Using app
About 1 month
Total reviews
2
Average rating
5.0
Thank you for the five stars! Reach out any time! - Dwight.
April 22, 2021
Lorraine on the Live Chat was super helpful. Thanks again for your help today in getting set up.....
April 21, 2021
Derek B. was very helpful with onboarding and we're excited to use the app. It's been a great experience so far, looking forward to putting it to work!
April 21, 2021
Mardie was amazing in helping me understand everything! Great service and support. I was unclear on the full process and she help step by step
April 19, 2021
I was with Referral Candy for like ... 8 or so years. It was great that they handled the payments to my affiliates. But it was annoying that they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years! And that they didn't have an option to create more than one referral level. And that they filled up my shopify with discount codes constantly, and badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature. I am annoyed that the referral alternative app I've chosen is not as easy to pay affiliates, but it has more features and is not sucking my blood or harassing my customers. ALSO! Its report of referral sales is very misleading! only on further research did I learn that some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase. So, on someone's 7th purchase, they record this as a referred purchase - so those report emails I get make it seem like my referral app is working great, but in reality I just did a good job of keeping a customer that I got once through this app a LONG time ago.
Hey Jesse, we’ve been trying to contact you these last 2 weeks to try and resolve all the concerns you brought up. Since we haven't heard back, I wanted to try and address them here and perhaps have the opportunity to discuss them directly with you. “..they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years!” - A referred customer is someone who may go on to continue purchasing from your store for life. We consider all their purchases as "referred" because they may not have followed through with their purchase without the incentive offered through the referral program. And from all those referred purchases we only charge commissions on the first three. More details can be found here (https://help.referralcandy.com/support/solutions/articles/47001056253-is-commission-charged-on-all-purchases-that-a-referred-friend-makes-) “..they didn't have an option to create more than one referral level.” I can see how having more flexibility in terms of rewards can be helpful, especially since you have thousands of affiliates. I’ll bring it up with the team. “..badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature.” Sending too many emails is definitely a bad experience, I apologize for the inconvenience this caused your customers. This is easily resolved by toggling the controls in the email settings page of your dashboard (https://help.referralcandy.com/support/solutions/articles/47001155651-email-settings) so I was hoping we could dig deeper into what happened. “..some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase.” “..on someone's 7th purchase, they record this as a referred purchase” This should not be the case. As mentioned previously, commission is only charged on the first three purchases that a referred friend makes. -- Jaime R.
April 19, 2021
Amazing customer service! Derek helped me with the whole process and answered all my questions :) !
April 19, 2021
Amazing customer service! Derek answered all of my questions and went above and beyond to help us get the most out of the referral program.