Referral Candy & Affiliate
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Tom Koetz was really helpful through all the process. Thank you Tom for your assistance all this time!
So glad I was able to help. Thanks and be sure to write us if you need anything else. -- Tom K.
Dwight and Tomas just helped us with some questions we had while we were setting up the program. Dwight and Tomas were quick to respond, very helpful and professional. Thanks guys!
I agree, Dwight and Tomas are awesome 👍 I will let them know and thank you for your review! -- Bryan B.
Very easy to use through the campaign set-up stages and will be going live soon. Tom Koetz with great at answering questions.
Glad I could help! Thanks! - Tom K.
Just signed up for this app. Customer service was awesome- the next available timeslot was next week but Derek Benito made time for us this week so we could launch our campaign ASAP. Thanks again so much Derek!
Super glad to hear. I'll pass the kudos to Derek. Thanks! -Bryan B.
The app is great. It really helps us to boost revenue. Support from Lorraine was fantastic we set up a full referral programme how we wanted.
Thanks for your kind review! I'll be sure to let Lorraine know! -Darren F.
Super helpful support - been looking for a referral app that works alongside Recharge - look forward to giving this a try!!!!
Glad we could help. Reach out to us any time! - Darren F.
Dwight Salagsa on the live chat was super helpful and he helped me in very single problem that I encountered. Thanks again for the help in the last few weeks in getting set up!
Thank you for the five stars! Reach out any time! - Dwight.
Lorraine on the Live Chat was super helpful. Thanks again for your help today in getting set up.....
Derek B. was very helpful with onboarding and we're excited to use the app. It's been a great experience so far, looking forward to putting it to work!
I was with Referral Candy for like ... 8 or so years. It was great that they handled the payments to my affiliates. But it was annoying that they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years! And that they didn't have an option to create more than one referral level. And that they filled up my shopify with discount codes constantly, and badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature. I am annoyed that the referral alternative app I've chosen is not as easy to pay affiliates, but it has more features and is not sucking my blood or harassing my customers. ALSO! Its report of referral sales is very misleading! only on further research did I learn that some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase. So, on someone's 7th purchase, they record this as a referred purchase - so those report emails I get make it seem like my referral app is working great, but in reality I just did a good job of keeping a customer that I got once through this app a LONG time ago.
Hey Jesse, we’ve been trying to contact you these last 2 weeks to try and resolve all the concerns you brought up. Since we haven't heard back, I wanted to try and address them here and perhaps have the opportunity to discuss them directly with you. “..they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years!” - A referred customer is someone who may go on to continue purchasing from your store for life. We consider all their purchases as "referred" because they may not have followed through with their purchase without the incentive offered through the referral program. And from all those referred purchases we only charge commissions on the first three. More details can be found here (https://help.referralcandy.com/support/solutions/articles/47001056253-is-commission-charged-on-all-purchases-that-a-referred-friend-makes-) “..they didn't have an option to create more than one referral level.” I can see how having more flexibility in terms of rewards can be helpful, especially since you have thousands of affiliates. I’ll bring it up with the team. “..badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature.” Sending too many emails is definitely a bad experience, I apologize for the inconvenience this caused your customers. This is easily resolved by toggling the controls in the email settings page of your dashboard (https://help.referralcandy.com/support/solutions/articles/47001155651-email-settings) so I was hoping we could dig deeper into what happened. “..some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase.” “..on someone's 7th purchase, they record this as a referred purchase” This should not be the case. As mentioned previously, commission is only charged on the first three purchases that a referred friend makes. -- Jaime R.
Amazing customer service! Derek helped me with the whole process and answered all my questions :) !
Amazing customer service! Derek answered all of my questions and went above and beyond to help us get the most out of the referral program.
Customer service really makes this app! Jon is great and incredibly responsive. Love how easy everything is to setup!
Just started using this app, it's really easy to set up and the support from the team (Benz) has been great and really helpful. Looking forward to seeing performance now we are live.
Derek was super helpful on online support! He answered questions quickly and comprehensively. Thank you!
We downloaded this app to try the refer to a friend option. It does integrate well, there is no need of extra coding unless you want to customise the interfaces a bit more. It does integrate with Mailchimp, but haven't quite understood yet if it syncs the info automatically or you have to push them every time. The support team is quite helpful, I spoke to Dwight to get help with the Mailchimp integration part.
Well I guess a HUGE problem with shopify apps is that you find yourself in a new app and it massively lacks customer support. Not Referral Candy. I kicked them an e-mail and these people are really on it! They instantly helped me our with everything in such a professional manner! Finally someone understands excellent customer service. No bs, no bla bla just straight excellent assistance! Cheers
I received 10/10 support from Benz Jalali! She had answers to all my questions and helped me with the setup. Excited to get started on using the product to see if it works for us.
Customer support was fantastic - had 1 (but truthfully 1000) questions and Mardie was supurb in answering the. Thanks Mardie
We recently launched our Referral Candy program and had some confusion about the back-end settings. Karen was very attentive and helped me quickly sort out the issues we were having. She spent time sending customers their discount codes and making sure we were set up from here on out. Thank you again, Karen!
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