Referral Candy & Affiliate
Refer a friend, referral & affiliate marketing, all in one...
Rating
4.9
feedback
1,450
chart
#1,317
All reviews
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April 22, 2021
Dwight Salagsa on the live chat was super helpful and he helped me in very single problem that I encountered. Thanks again for the help in the last few weeks in getting set up!
Using app
About 1 month
Total reviews
2
Average rating
5.0
Thank you for the five stars! Reach out any time! - Dwight.
April 22, 2021
Lorraine on the Live Chat was super helpful. Thanks again for your help today in getting set up.....
April 21, 2021
Derek B. was very helpful with onboarding and we're excited to use the app. It's been a great experience so far, looking forward to putting it to work!
April 19, 2021
I was with Referral Candy for like ... 8 or so years. It was great that they handled the payments to my affiliates. But it was annoying that they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years! And that they didn't have an option to create more than one referral level. And that they filled up my shopify with discount codes constantly, and badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature. I am annoyed that the referral alternative app I've chosen is not as easy to pay affiliates, but it has more features and is not sucking my blood or harassing my customers. ALSO! Its report of referral sales is very misleading! only on further research did I learn that some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase. So, on someone's 7th purchase, they record this as a referred purchase - so those report emails I get make it seem like my referral app is working great, but in reality I just did a good job of keeping a customer that I got once through this app a LONG time ago.
Hey Jesse, we’ve been trying to contact you these last 2 weeks to try and resolve all the concerns you brought up. Since we haven't heard back, I wanted to try and address them here and perhaps have the opportunity to discuss them directly with you. “..they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years!” - A referred customer is someone who may go on to continue purchasing from your store for life. We consider all their purchases as "referred" because they may not have followed through with their purchase without the incentive offered through the referral program. And from all those referred purchases we only charge commissions on the first three. More details can be found here (https://help.referralcandy.com/support/solutions/articles/47001056253-is-commission-charged-on-all-purchases-that-a-referred-friend-makes-) “..they didn't have an option to create more than one referral level.” I can see how having more flexibility in terms of rewards can be helpful, especially since you have thousands of affiliates. I’ll bring it up with the team. “..badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature.” Sending too many emails is definitely a bad experience, I apologize for the inconvenience this caused your customers. This is easily resolved by toggling the controls in the email settings page of your dashboard (https://help.referralcandy.com/support/solutions/articles/47001155651-email-settings) so I was hoping we could dig deeper into what happened. “..some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase.” “..on someone's 7th purchase, they record this as a referred purchase” This should not be the case. As mentioned previously, commission is only charged on the first three purchases that a referred friend makes. -- Jaime R.
April 19, 2021
Amazing customer service! Derek helped me with the whole process and answered all my questions :) !
April 19, 2021
Amazing customer service! Derek answered all of my questions and went above and beyond to help us get the most out of the referral program.
April 15, 2021
Customer service really makes this app! Jon is great and incredibly responsive. Love how easy everything is to setup!
April 15, 2021
Just started using this app, it's really easy to set up and the support from the team (Benz) has been great and really helpful. Looking forward to seeing performance now we are live.
April 12, 2021
Derek was super helpful on online support! He answered questions quickly and comprehensively. Thank you!
April 9, 2021
We downloaded this app to try the refer to a friend option. It does integrate well, there is no need of extra coding unless you want to customise the interfaces a bit more. It does integrate with Mailchimp, but haven't quite understood yet if it syncs the info automatically or you have to push them every time. The support team is quite helpful, I spoke to Dwight to get help with the Mailchimp integration part.
April 8, 2021
Well I guess a HUGE problem with shopify apps is that you find yourself in a new app and it massively lacks customer support. Not Referral Candy. I kicked them an e-mail and these people are really on it! They instantly helped me our with everything in such a professional manner! Finally someone understands excellent customer service. No bs, no bla bla just straight excellent assistance! Cheers
April 8, 2021
I received 10/10 support from Benz Jalali! She had answers to all my questions and helped me with the setup. Excited to get started on using the product to see if it works for us.
April 7, 2021
Customer support was fantastic - had 1 (but truthfully 1000) questions and Mardie was supurb in answering the. Thanks Mardie
April 6, 2021
We recently launched our Referral Candy program and had some confusion about the back-end settings. Karen was very attentive and helped me quickly sort out the issues we were having. She spent time sending customers their discount codes and making sure we were set up from here on out. Thank you again, Karen!
April 2, 2021
Great customer service! Mardie was very helpful in getting this setup. I highly recommend trying this app.
April 1, 2021
I received excellent support and options to get done what I think it will take to really grow my business and get word of mouth advertising really going!
March 31, 2021
We are requiring a unique and more complex integration than most, and though we are still working toward a full integration, Derek has been great support during the process of trying to integrate. He checks in daily to get a progress report, offer helpful advice, and make sure we're taking the right steps. Thanks, Derek!
March 30, 2021
This is an easy to use / set up app and if you get stuck their customer service is very responsive. Definitely worth checking out!
March 29, 2021
Awesome support from Jon! Knowledgeable and great help always.. very patient and professional in understanding and solving my queries.. keep up the good job!
March 25, 2021
Support in setting up this App was second to none. The lovely Karen took time with dealing with my barrage of questions above and beyond what's standard or expected. It's refreshing to have support staff which treat you as a person and genuinely seem to want to help. Keep up the good work KAREN