Referral Candy & Affiliate
Grow your brand with customer referrals & affiliates
Rating
4.9
feedback
1,460
chart
#883
All reviews
Review RSS Feed
June 3, 2025
Had three great guys helping me to set the app and launch all emails. Got a bit lost into the app as I did not know when the emails would be sent and in which sequence so i was trying to understand the flow of action when the system triggers which email. With the help of 3 great guys Charlie, Sam and Roj got my way into this and have it up and running. Thank you all for your continuous support and patience to guide me step by step in the process.
We really appreciate this and please know that we're always happy to help! Thanks again for your patience, and feel free to reach out if anything else comes up.
May 27, 2025
Customer support has been above and beyond. Overall, the app works as advertised. Has some quirks and limitations (especially the API), but how willing the team is to work with you to solve the problems makes a massive difference. Very excited to start & scale our referral program with this tool!
Thank you so much for the kind words. We're thrilled to hear you're excited to scale your referral program with us. We truly appreciate your feedback on the quirks and limitations, we're always working to improve, and it's great to know our team's support has made a difference. Looking forward to growing together. - Riz
May 15, 2025
I spoke to Innah and she was extremely helpful and amazing. I was unsure about the setup at first but she helped me through it and resolved my questions quickly. Thanks again!
Thanks so much for the kind words! I'm really glad I could help get things sorted out for you. Don't hesitate to reach out if you have more questions down the line. I'm always happy to help! -Innah
May 12, 2025
Charlie was professional and very helpful with helping me sort out a referral . Great app and easy to use
Really appreciate you taking the time to leave this! I’m glad we got everything sorted with the referral, and it’s great to hear you’re finding the app easy to use. Always happy to help if anything else comes up. – Charlie
May 6, 2025
Roj was simply amazing—patient, persistent, and genuinely committed to finding a solution that worked seamlessly with my unique setup. He went above and beyond, never giving up until everything was running perfectly. His kindness and professionalism didn’t go unnoticed and are deeply appreciated. It's rare to find support like this—thank you, Roj, for making the experience with ReferralCandy not just easy, but enjoyable!
Thank you so much for the kind words! It truly means a lot. I'm really glad we were able to get everything working smoothly with your setup. It was a pleasure working with you, and I’m always here if you need anything else. Appreciate you taking the time to share this! – Roj
April 30, 2025
Riz was really helpful and she solved my question in minutes!!
So glad to hear I was able to help out so quickly. Feel free to reach out anytime. :) - Riz
April 30, 2025
Jessa consistently goes above and beyond to provide outstanding customer service! She is attentive, knowledgeable, and always ready to help with a friendly attitude. Thank you Jessa, for making every experience smooth and enjoyable!
Wow, thank you so much for the thoughtful words! I’m really happy to hear the support has made a difference. I’s always my goal to make things as easy and smooth as possible. I appreciate you taking the time to share this. - Jessa
April 25, 2025
support team always quick and responsive :) I was unsure about the setup at first but the team helped me through it and resolved my questions quickly. Thanks again!
Thanks so much for your feedback! I’m really glad we could help you get things sorted quickly. Always here if you run into anything else—appreciate you taking the time to share this! - Riz
April 23, 2025
I've been using this tool for a bit now, and overall, it's a solid experience! At first, I had a few questions about how to navigate certain features, but once I got the hang of it, it became really intuitive. What stood out most was Jessa's exceptional support—she took the time to answer every question in detail and even included screenshots to make sure I understood each step. That level of clarity and patience made the learning curve so much smoother. I appreciate how Jessa breaks down complex steps into easy-to-follow parts, which is huge for anyone getting started. Plus, the tool itself is reliable and gets the job done efficiently once you're familiar with it. Highly recommend this tool and Jessa's support to anyone looking for a user-friendly solution with top-notch customer care!
Thank you so much for the kind words! I'm really glad to hear the tool’s working well for you now and that the setup became smoother over time. It means a lot to know the support and step-by-step breakdowns helped make things clearer—especially in the early stages. I'm always here if you have more questions or need help down the line. - Jessa
April 22, 2025
Very helpful, thanks Charlie - answered my questions quickly and easily for me to understand. Really appreciate it!
You're very welcome! I'm glad I could help and that everything made sense. Really appreciate you taking the time to leave this review. Don't hesitate to reach out anytime! - Charlie
April 17, 2025
Great app and great customer service, thank you Jessa!
Thanks so much for the kind words! It was my pleasure to help. I'm really glad you're enjoying the app—don't hesitate to reach out if you ever need anything. - Jessa
April 7, 2025
Charlie was personable and patient while helping me with my many questions with launching an affiliate campaign. He made sure my problem was resolved and checked multiple times to ensure that I didn't have any other issues. It was a positive experience contacting support and I feel more confident using the app myself now.
Thank you — I really appreciate that. I'm glad I could help get everything sorted and that you're feeling more confident using the app. Feel free to reach out anytime you need a hand! - Charlie
April 3, 2025
Tested several referral programs compatible with Recharge, and this one is by far the smoothest. Seamless integration and top-notch support. Jessa from customer service was especially helpful :-D
Appreciate the feedback! Happy to hear the integration’s been smooth and that support hit the mark. Always here if you need help with anything else. - Jessa
March 28, 2025
Great app with amazing features. Jessa is the best! ;)
Thanks so much! I'm really glad you're enjoying the app and that I could help. Let me know if you ever need anything else along the way. - Jessa
March 27, 2025
I'm just starting out with Referral Candy. Lariza from their customer success team is absolutley amazing. I would not still be on the app without Riz's help. The app seems like it meeds my needs, Lariza's support is what's making me stay!
Thank you for the kind words. It really means a lot to know the support made a difference for you. I'm so glad I could help get things moving — excited to see how things go with your program! - Lariza
March 27, 2025
I appreciate how quickly and efficiently Charlie resolved my inquiries, which I've been stressing out about for the past few months. Thank you!!
Thank you for the kind words. I’m really glad I could help clear things up, especially after it had been on your mind for a while. Don’t hesitate to reach out if anything else comes up — always happy to help. - Charlie
March 26, 2025
Overall has been a great way to reward our customers. Also Roj was super helpful with customer support.
Thanks so much for the lovely feedback! 😊 So glad to hear the platform’s been working well for you and that I could help out when needed. Always here if you have more questions or need a hand with anything down the line! - Roj
March 26, 2025
Very good customer service, quick response, and the agent, Jessa, was very professional!
Really appreciate the kind feedback! 😊 I'm glad I was able to help and that everything went smoothly for you. If you ever need anything else, just reach out — always happy to assist! - Jessa
March 24, 2025
I must say that you need to be quite technical to complete the setup yourself. However, I get step-by-step support from Charlie, and he is patient, problem-solving, and has a nice tone. So, 10 out of 10 stars for customer support! I am still in the set up stage, however I hope all the work will be worth it :)
Thanks so much for the kind words! 😊 Totally get that setup can feel a bit technical at times — glad I could be there to walk you through it. You're doing great so far, and I’m really looking forward to seeing everything come together for you. If anything else comes up, just give me a shout — happy to help anytime! - Charlie
March 23, 2025
I had the pleasure of working with Riz (Lariza). As a new user of ReferralCandy, I had a bunch of questions — even some silly ones, lol. Riz was incredibly patient and knowledgeable, and she answered all of my questions thoroughly. She even went above and beyond by inviting a technical specialist to our demo call to help with the integration, since I’m not a tech person.
Thank you for sharing your experience! I'm so happy to know that I was able to guide you through the setup and ensure all your questions were answered—there’s no such thing as a silly question! If you ever need anything else, don’t hesitate to reach out. Welcome to ReferralCandy! - Riz