Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,176
chart
#912
All reviews
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April 22, 2021
Lorraine on the Live Chat was super helpful. Thanks again for your help today in getting set up.....
April 21, 2021
Derek B. was very helpful with onboarding and we're excited to use the app. It's been a great experience so far, looking forward to putting it to work!
April 21, 2021
Mardie was amazing in helping me understand everything! Great service and support. I was unclear on the full process and she help step by step
April 20, 2021
Derek provided excellent customer service to me today. Love how responsive they are to queries. Great job!
April 19, 2021
I was with Referral Candy for like ... 8 or so years. It was great that they handled the payments to my affiliates. But it was annoying that they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years! And that they didn't have an option to create more than one referral level. And that they filled up my shopify with discount codes constantly, and badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature. I am annoyed that the referral alternative app I've chosen is not as easy to pay affiliates, but it has more features and is not sucking my blood or harassing my customers. ALSO! Its report of referral sales is very misleading! only on further research did I learn that some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase. So, on someone's 7th purchase, they record this as a referred purchase - so those report emails I get make it seem like my referral app is working great, but in reality I just did a good job of keeping a customer that I got once through this app a LONG time ago.
Hey Jesse, we’ve been trying to contact you these last 2 weeks to try and resolve all the concerns you brought up. Since we haven't heard back, I wanted to try and address them here and perhaps have the opportunity to discuss them directly with you. “..they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years!” - A referred customer is someone who may go on to continue purchasing from your store for life. We consider all their purchases as "referred" because they may not have followed through with their purchase without the incentive offered through the referral program. And from all those referred purchases we only charge commissions on the first three. More details can be found here (https://help.referralcandy.com/support/solutions/articles/47001056253-is-commission-charged-on-all-purchases-that-a-referred-friend-makes-) “..they didn't have an option to create more than one referral level.” I can see how having more flexibility in terms of rewards can be helpful, especially since you have thousands of affiliates. I’ll bring it up with the team. “..badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature.” Sending too many emails is definitely a bad experience, I apologize for the inconvenience this caused your customers. This is easily resolved by toggling the controls in the email settings page of your dashboard (https://help.referralcandy.com/support/solutions/articles/47001155651-email-settings) so I was hoping we could dig deeper into what happened. “..some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase.” “..on someone's 7th purchase, they record this as a referred purchase” This should not be the case. As mentioned previously, commission is only charged on the first three purchases that a referred friend makes. -- Jaime R.
April 19, 2021
Amazing customer service! Derek helped me with the whole process and answered all my questions :) !
April 19, 2021
Amazing customer service! Derek answered all of my questions and went above and beyond to help us get the most out of the referral program.
April 18, 2021
I asked a couple questions about rewards and social sharing and Dwight was quick to answer them. Thanks so much.
April 16, 2021
Super easy set up. Everything is right where I needed it to be. Karen was especially helpful for my one question.
April 15, 2021
Customer service really makes this app! Jon is great and incredibly responsive. Love how easy everything is to setup!
April 15, 2021
Perfect customer service team - very helpful and quick resonance! The App is working very well. It's an ideal App for Referral Program.
April 15, 2021
Just started using this app, it's really easy to set up and the support from the team (Benz) has been great and really helpful. Looking forward to seeing performance now we are live.
April 14, 2021
Dwight from the customer service team was very helpful and quick to respond with the details. This is also valid for the rest of the customer service team. They asked me with all the questions I had. The app is useful and you can customize the templates with your own language etc. but for a small company like us a little bit too expensive at this point of time. I would prefer if it was just a monthly cost besides also adding a commission for them.
April 14, 2021
Great customer service: Had some issues setting up my referral program, Mardie helped me out, everything was sorted in less than 5 minutes. Thanks !
April 13, 2021
I wish there was more flexibility with the design customization, but the customer support was very responsive and answered all of my questions very quickly.
April 12, 2021
Derek was super helpful on online support! He answered questions quickly and comprehensively. Thank you!
April 9, 2021
We downloaded this app to try the refer to a friend option. It does integrate well, there is no need of extra coding unless you want to customise the interfaces a bit more. It does integrate with Mailchimp, but haven't quite understood yet if it syncs the info automatically or you have to push them every time. The support team is quite helpful, I spoke to Dwight to get help with the Mailchimp integration part.
April 8, 2021
Well I guess a HUGE problem with shopify apps is that you find yourself in a new app and it massively lacks customer support. Not Referral Candy. I kicked them an e-mail and these people are really on it! They instantly helped me our with everything in such a professional manner! Finally someone understands excellent customer service. No bs, no bla bla just straight excellent assistance! Cheers
April 8, 2021
I received 10/10 support from Benz Jalali! She had answers to all my questions and helped me with the setup. Excited to get started on using the product to see if it works for us.
April 7, 2021
Customer support was fantastic - had 1 (but truthfully 1000) questions and Mardie was supurb in answering the. Thanks Mardie