All reviews

Rating Breakdown

  • 5
    90% (1,308 ratings)
  • 4
    8% (117 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 100% (1,447)
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5 / 5 Share

Oct. 1, 2020

Excellent customer service! Setup with easy with the helpful staff. Lookign forward to getting this app going!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 28, 2020

Haven't made our scheme live yet as we're still testing it out, but so far have had EXCELLENT customer service. Dwight has been fantastic and even extended our 30day trial period as we were still in testing phases.

Store

EcoRoll

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 26, 2020

I have yet to get used to this app. Derek is extremely helpful & patient in walking me through on how to use ReferralCandy with Bold Subscription Check-out & Shopify Check-out. I give this app 4 stars as it was quite confusing without the help of Derek. However, I would rate Derek more than 5 stars for his professionalism, patience, and knowledge with his product, ReferralCandy. Thank you very much Derek!

Using app

9 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Sept. 25, 2020

Derek and Benz were extremely helpful and patient when I had several questions for them. They also provided useful links which helped me get the most out of Referral Candy

Using app

1 day

Total reviews

5

Average rating

4.6

5 / 5 Share

Sept. 24, 2020

Pretty straight forward process and they handle payments through PayPal. Makes it nice and simple - set it up and let it roll. Quick replies on chat support which is huge - had a question and Lorraine helped me immediately and included screenshots to make things clear.

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

Very good app and awesome customer support! Perfect support for each question! Thank you very much JC :)

Using app

2 days

Total reviews

4

Average rating

5.0

2 / 5 Share

Oct. 2, 2020

The app is functioning and support was good BUT despite fairly high sales of $10k per week, we're not getting purchases from referrals. Not digging that it only lets you have one referral program running and not multiple programs / offers... you're stuck with whatever you initially promise.

Using app

10 days

Total reviews

6

Average rating

4.3

Developer Reply

NB: This review is from 2020, about a previous version of ReferralCandy. Thanks for the review! Some campaigns do take more than a couple of months to build momentum. We are also working on offering more rewards flexibility. I hope you can give us another try once that is ready. -- Jaime R.

5 / 5 Share

Sept. 22, 2020

We haven't used it full-fledged yet but the chat support is awesome. Whenever we have a query they respond in no time, explains things thoroughly & patiently. I like it when they follow up on your request via email despite of answering it on chat.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2020

Great customer service. Jon helped me with an issue with the widget not showing up and responded quickly!

Using app

6 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 22, 2020

Really good customer service. Jon solved my problem in few minutes. Now referral candy is working perfectlly!

Store

Viuty

Using app

5 days

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 21, 2020

We had a question regarding get this App started and we were helped out very fast. Our support person Tom helped us out very quick and it is very easy to setup, so I could really recommend the App and support :)!

Using app

23 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 18, 2020

I'm giving this app a second try since I think I've deleted it a bit too fast... Hopefully it will work better for us this time. Customer support is amazing, very kind and helpful! Thanks a lot.

Using app

7 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Sept. 18, 2020

Benz is very knowledgeable, helpful, friendly & responsive. Highly recommended to use this App, Referral Candy.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 19, 2020

Derek, Ben and Bryan have been amazing at helping me integrate and set up referral candy. I would highly recommend.

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 15, 2020

Great customer support by Derek. We had issues with translating parts of the theme, however could set up a call with Derek who helped us right away.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2020

Benz was a huge help with letting me know things that would improve our referral program. The customer support is always very helpful and they get back to me quickly. Thanks!

Store

IQBAR

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 10, 2020

Amazing customer service from Benz! Referral Candy is easy to use and it's well integrated with Shopify, highly recommended.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 8, 2020

Karen gave me great direction, helpful feedback, and took the time to run me through some parts of the set-up that I missed. She even created a quick social graphic for me. Above and beyond support. This app is worth the $$

Using app

22 days

Total reviews

4

Average rating

5.0

4 / 5 Share

Sept. 4, 2020

JC from Referral Candy was super helpful and incredibly attentive, providing detailed and helpful feedback every step of the way. A+ for customer service!

Store

CAPI

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

Sept. 2, 2020

Tried out the app for a few weeks. I like that they have a trial. Jon - really good customers service.

Using app

About 1 month

Total reviews

1

Average rating

4.0