Referral Candy & Affiliate
Affiliate & referral marketing, all in one app
Rating
4.9
feedback
1,455
chart
#1,506
All reviews
Review RSS Feed
Aug. 3, 2020
Adam helped me out with restricting codes for certain categories in our listing. He was fantastic and made the process very easy to understand and complete. Thanks Adam! A+++
Aug. 3, 2020
Dwight helped me with unlinking my Klaviyo account. I appreciate what you all at Referral candy. Keep it up Dwight!
Aug. 3, 2020
Loved working with Dwight to find the right solution for my business. It’s great to work with someone who understands the needs of small business. Thx so much for your advice.
July 31, 2020
The support is great. I´ve some questions, which takes a lot of time to discuss in the chat, i think. So the support was via google meet, was very good and all my questions get answered. Great.
July 30, 2020
Benz has been hugely helpful getting our integration with ReCharge working smoothly - to the extent they've gone and redone aspects of their flow and the associated training material. So good to be able to offer referral discounts on both one-off and subscription products! Thanks!
July 30, 2020
I've certainly had some frustrations with Referral Candy over the years, but I will say I think they are continuing to improve and have great customer service. Tomas helped me figure out a big issue with customizing my referral theme and was a huge help. I like that it's easy to get in touch with someone whenever I have a problem.
July 29, 2020
Derek was so helpful in getting us started! We look forward to getting this set up with our Klaviyo integration. Great, flexible and customizable app!
July 29, 2020
This program has run very well for us. Customer support has always been excellent. Highly recommended.
July 28, 2020
A massive thanks to Derek, he has been so helpful as I took over the Referal Candy program for Havoc and I used to have a lot of doubts that Derek kindly answer for me.
July 26, 2020
Can definitely recommend Referral Candy as it's been better than other referral programs we've used on other sites. The customer service is amazing too. Our account manager Tom is always quick to respond and checks in regularly to make sure we're getting the most out of our program. Excellent support!
July 26, 2020
One week in, so far it seems to be the best option for the cost. Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable. Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.
July 23, 2020
Derek was super helpful in guiding me to what options would be best for our company. I also appreciated his patience with me as it was a busy day and I kept getting called away. Loving the app so far, and working with Derek was a pleasure. Keep up the good work, man!
July 23, 2020
This plugin is great, and when I encountered difficulties, I got Tomas’s patient help, thank you very much
July 17, 2020
Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.
NB: This review is from 2020, about a previous version of ReferralCandy. I appreciate your feedback. Because of this, we are working on a better, more intuitive experience for users to want to cancel their ReferralCandy account. Thanks for giving us a try!
July 17, 2020
Brand new to the app but so far so good. Jon really helped me get my first offer up and running. Thank you.
July 17, 2020
I'm new to this app and Jon was very helpful in getting me up to speed and understanding source of our traffic within minutes. He helped me figure out what would have likely taken me hours. Great support!
July 17, 2020
Just the best referral program app out there. Tried a few and I can say that his one is definitely worth its money!
July 16, 2020
The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries. The app itself needs some work: 1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program. 2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy. 3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings) 4. Having in app chat support would be helpful too. Overall CS and documentation is really good.
July 15, 2020
Good Experience! The customer support responded fast. Problem solved without any frustration. Great App and team.