All reviews

Rating Breakdown

  • 5
    89% (1,944 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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5 / 5 Share

Feb. 1, 2021

Mardie is just wonderful. She spent so much time with me helping me to get the most from the app. Thank you!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

The software is great for all your referral needs. It has a bit of a learning curve but I was running my custom referral program in no time thanks to Derek and Mardie, who stayed on with me for hours on live chat and responding to my emails!! Great job Derek and Mardie, you guys are killing it.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2021

Excellent client service, thank you Tom K. !!! However, some of the features are not translated into French (ex: the widget) which makes it incomplete to use in French language :(:( It would be great if this could be taken into account and improved.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

Super customer support with emails, he was quick with the responses and answering my concerns!! Great job!!!! Glad to know I could get my answers quickly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

ReferralCandy is a great app and I'd definitely recommend it. We run a subscription based business using Recharge and we didn't encounter any difficulties. We also got an excellent support from Jon which made everything smoother.

Using app

About 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

Mardie was so helpful in getting me to fully understand how this product works and how to install it. She was patient and professional.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

Recently set up Referral Candy and so far the customer service has been amazing - Derek especially! Looking forward to an increase in sales from our new referral program.

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 28, 2021

It is a pleasure to use this tool - and especially great customer support, always super fast & helpful!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Referral Candy Representatives Lorraine G. and Mardie S. has been very helpful in responding to all of my questions. I really appreciate it!

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

April 15, 2021

I'm still working on launching our referral program, but so far the support from JC and Lorraine on the RC team has been very helpful! Happy with the app and support so far.

Using app

6 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Jan. 27, 2021

At the moment setting-up and testing. Customer service has been very helpful so far! Almost immediate responses on every question. Thanks Lorraine and Jon!

Store

SATURO

Using app

About 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 26, 2021

Derek at Referral Candy has been incredible helpful in helping us set up our referral scheme and answer some FAQ's - I couldn't of asked for better customer service!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

I just finished setting up the app and will launch it soon. It's very easy and so far the best app I tried for a referral program. Jon and Derek helped me while setting up : the customer service is just great.

Store

HYGÉE

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

I only just downloaded this app so cannot comment too much on it, however the customer service I received from Tom today was impeccable. Answered all my questions very promptly!

Using app

16 days

Total reviews

9

Average rating

3.7

5 / 5 Share

Jan. 22, 2021

We're just getting started with ReferralCandy, but so far it's been good. Customer service from Mardie has been excellent.

Using app

3 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Jan. 22, 2021

The customer service is great! Very responsive. I haven't used the app yet but am looking forward to it.

Using app

About 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 22, 2021

Great customer service with Tom, very repsonsive and patient with my many numerous questions. Way to go!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2021

We love ReferralCandy and it's been a huge asset to our business. I initially had a poor customer experience with a rep on their team, but their Head of Customer Support (Jaime) followed up with me personally and helped fix the issue. Big thanks for that and we'll continue to be a client because of this. UPDATE: Had a small issue that was fixed immediately by Jon from the support team. ReferralCandy continues to earn our business day-in, day-out.

Store

Adegen

Using app

11 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 21, 2021

Received great customer service and help with improving our account and store from Karen Manuel! Thanks!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 21, 2021

I completely tested this app and support team was amazing in helping out at every step. They could integrate better in countries like India and the payout process should be faster. JC, Tom and couple of others were of incredible support.

Using app

13 days

Total reviews

2

Average rating

5.0