Referral Candy & Affiliate
All reviews
Great app with reasonable amount of back-end control. I needed assistance with some features and Lorraine Garcia was helpful and prompt with responses. I did notice some of the documentation was outdated as the UI in some documentation did not reflect what I was seeing in the RC app.
It's definitely the go-to app when you want to use Referral Campaign. Karen from ReferralCandy is super helpful, she immediately gets on the call with me whenever I need help. Very easy to set up and go - everything under 5mins.
A bit limited in terms of functionality (can't automatically apply credits to a subscription, no single-use codes for friends, not much flexibility in terms of email campaign UI) but really great support team - we spoke with Tom who was super comprehensive in terms of providing answers. Will fulfil your basic needs for referrals.
"Hi Marco, we're aware of some of these issues arising from third party integrations. We've reached out to offer alternatives and suggestions to offer a better experience. Thank you for your review, and for your kind words for Tom, I will let him know. -- Bryan B.
I tried this app in our store for over a month and it gave good results. Jon from their support service was also very helpful!
We're currently setting things up and are very excited to launch our referral program. We had many questions and we were able to work directly with one of RC's team members (Dwight S.). Dwight was VERY helpful and walked us through every detail that we needed clarification on. He also suggested some strategies that we will try out. This has been a great experience so far and we're excited to get this up and running!
Great app - very easy to set up and appears to work well. Very affordable compared to competitors. Customer service was excellent - Karen answered all my questions in a timely manner and even made suggestions to improve my setup that I wasn't aware of.
We had an issue with one of our customers getting linked to orders that the customer did not place. Dwight was super helpful, and we were able to finally solve this problem! Thanks for all the help from the Referral Candy team! Thanks!
Karen was super helpful in helping e with this app. The app has increased customer engagement and orders!
Easy to use, the support is really kind and helpful. The only negative I found for now is that the support help is a little bit slow (but maybe it depends on the problem).
Setup really straightforward, easy to use, and fast customer support. Great thanks to Karen & Tomas for the help.
Adam helped me out with restricting codes for certain categories in our listing. He was fantastic and made the process very easy to understand and complete. Thanks Adam! A+++
Dwight helped me with unlinking my Klaviyo account. I appreciate what you all at Referral candy. Keep it up Dwight!
Loved working with Dwight to find the right solution for my business. It’s great to work with someone who understands the needs of small business. Thx so much for your advice.
The support is great. I´ve some questions, which takes a lot of time to discuss in the chat, i think. So the support was via google meet, was very good and all my questions get answered. Great.
Benz has been hugely helpful getting our integration with ReCharge working smoothly - to the extent they've gone and redone aspects of their flow and the associated training material. So good to be able to offer referral discounts on both one-off and subscription products! Thanks!
I've certainly had some frustrations with Referral Candy over the years, but I will say I think they are continuing to improve and have great customer service. Tomas helped me figure out a big issue with customizing my referral theme and was a huge help. I like that it's easy to get in touch with someone whenever I have a problem.
Derek was so helpful in getting us started! We look forward to getting this set up with our Klaviyo integration. Great, flexible and customizable app!
This program has run very well for us. Customer support has always been excellent. Highly recommended.
A massive thanks to Derek, he has been so helpful as I took over the Referal Candy program for Havoc and I used to have a lot of doubts that Derek kindly answer for me.
Can definitely recommend Referral Candy as it's been better than other referral programs we've used on other sites. The customer service is amazing too. Our account manager Tom is always quick to respond and checks in regularly to make sure we're getting the most out of our program. Excellent support!
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