Referral Candy & Affiliate
All reviews
One week in, so far it seems to be the best option for the cost. Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable. Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.
Derek was super helpful in guiding me to what options would be best for our company. I also appreciated his patience with me as it was a busy day and I kept getting called away. Loving the app so far, and working with Derek was a pleasure. Keep up the good work, man!
This plugin is great, and when I encountered difficulties, I got Tomas’s patient help, thank you very much
Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.
NB: This review is from 2020, about a previous version of ReferralCandy. I appreciate your feedback. Because of this, we are working on a better, more intuitive experience for users to want to cancel their ReferralCandy account. Thanks for giving us a try!
Brand new to the app but so far so good. Jon really helped me get my first offer up and running. Thank you.
I'm new to this app and Jon was very helpful in getting me up to speed and understanding source of our traffic within minutes. He helped me figure out what would have likely taken me hours. Great support!
Just the best referral program app out there. Tried a few and I can say that his one is definitely worth its money!
The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries. The app itself needs some work: 1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program. 2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy. 3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings) 4. Having in app chat support would be helpful too. Overall CS and documentation is really good.
Good Experience! The customer support responded fast. Problem solved without any frustration. Great App and team.
A very good app and great customer service and help from Dwight to help us build our sales. Thanks Dwight!
Dwight was really helpful and the software looks great and easy to use. You get a free trial which is great! Highly recommend
Really appreciated Jon's help just now in making sure my account was functional. Quick responses and definitive advice makes troubleshooting MUCH easier (and isn't always the standard with Shopify apps).
I'm testing this app as a customer referral program for our ReCharge recurring orders. Derek was super helpful in setting this up with me.
Amazing Service from Jon who worked alongside us while setting up the platform. Results are yet to come but still early stages of using the tool.
Derek was a huge help from beginning to end. We worked out details, new implementations and he went as far as helping with custom code. The app works great.
Amazing customer service!!! Everyone has gotten back to me so fast. Thank you Lorraine :)
Fast support and good help from Karen and the team, thanks! looking forward to use the tool! thanks.
Great app ! We've been using it for a few weeks and the results are there! Amazing support from Tom !
Just getting started with Referral Candy and so far so good! Their customer support is fantastic. I worked with Karen today and she helped me get our custom theme up and running. Super excited to kick off our rewards program.
Derek was very helpful in setting up some customizations for our referral program, and we've been really pleased with the results so far!
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