Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
2,178
chart
#882
All reviews
Rating Breakdown
Review RSS Feed
Dec. 29, 2020
Great App!! Customer Support has been awesome, Benz has guided us to get things right when needed. Thank you!!
Dec. 24, 2020
Overall a very good app. As with any app, there are limitations and enhancements/flexibility that could be made to accommodate different business models. Customer support has been great - Benz has been diligent in making sure our set up was optimized as best as possible.
Dec. 23, 2020
so far so good. customer service @Mardie is amazing with fast replies. haven't used much but it seems pretty easy to use
Dec. 18, 2020
Jon D. was a great help to me today in getting my account migrated to Shopify. Thanks Jon! I appreciate your help and availability!
Dec. 17, 2020
Referral Candy is a simple platform that has been easy to use. The reporting is not the most robust, but all in all we have enjoyed using it to kick start our referral program. Derek Benito was quick to help my team with an issue syncing properties in our ESP. He was relentless in his pursuit to solve our issue correctly. Thanks, Derek!
Dec. 16, 2020
Tom was great to help to start the app. Thank you Tom and team to build the system. If the commission fee is less it would be perfect.
Dec. 16, 2020
Excellent I find this application. One of the best I have seen for digital commerce. And they have excellent service which is the most important to me and great information for merchants so that they can succeed without excuses in their business. And they handle the referral or recommendation system very professionally..
Dec. 16, 2020
Good app, it does its job ! Very good support, Jon in particular was very helpful. My only hesitation is that, as French business, we had to rewrite everything. Still, v. good app if you want quickly a functional, basic referral program.
Dec. 16, 2020
Great app, responsive, and easy to use. Dwight quickly solved the problems I face. Still can improve in some functions such as sending emails directly to referred friends.
Dec. 16, 2020
Dwight was really helpful! Haven't start this app but already love it! ................................................
Dec. 15, 2020
Dwight has been very helpful assisting me setting up the account. :) Easy set up and friendly customer service. :)
Dec. 15, 2020
Great customer service and product! Thank You, Mardie for setting up the account and resolving my upload issue.
Dec. 15, 2020
Karen was super helpful and went above and beyond to make sure that we were introducing content that would drive engagement and that we had resources to be successful. Super happy with my choice of choosing Referral Candy!
Dec. 15, 2020
Huge thank you to Lorraine who helped me setting up our account and offer and supporting me along the process. Highly recommended!
Dec. 15, 2020
I've found the app to be intuitive and easy to set up. I was able to email all past customers to invite them to our new referral program. Derek Benito was very helpful in reviewing our set up and suggesting optimizations.
Dec. 15, 2020
Dealt with Tom Koetz regarding a payment issue we were having and he sorted us out in no time. Great service Tom, thank you.
Dec. 11, 2020
We have been using this app for awhile and there is one major item we believe it is missing... there NO way to "Approve" a referral. We have made a request to add an "Approve" option to other options: Delete, Void, and Ban, but we were told, an "Approve option is currently not in place within the dashboard, but this is something I can raise to our design team" ... without an "Approve" option, even after we review a referral it will continue to show "pending review" since there is no way to "Approve" a referral... this appears to be a major omission to us. If an "Approve" option is added we will revise our rating...
Hey Bob, thank you for your review, and for using us for over a year. We're sorry that this crucial feature is lacking. We're redesigning the way transactions are handled (suspicious or otherwise), and we're building a Fraud Centre to make it easier for retailers to manage. We hope you'll give us a chance in the future as well, thank you. --Darren F.
Dec. 11, 2020
We use this app to collect emails from our ecommerce store. Really effective, and Referral Candy has great customer service.
Dec. 11, 2020
Do not waste your time or money with this business. I've run multiple million $ Shopify stores over the last 10 years and I must say I have never come across customer service this bad, ever! It doesn't exist! I've sent multiple messages both direct on their control panel, via website and email. I've even responded to their standard email marketing messages asking for someone to contact me and I've received NOTHING. Not 1 email. Not 1 call. Nothing! Zero! I see other reviews here saying they received 'responsive and quick customer service' but I don't know how this is possible. If this is the case why did they not respond to me? After 30 days of waiting I'm now chucking the towel in. Let me assure you, that when it comes to choosing app developers to work on your Shopify store it is imperative that they offer good quality customer service. Especially with an area linked to referrals as it can involve a fair bit of connectivity across all marketing channels including discount codes/offers etc and if this isn't right from the beginning you are going to have a whole lot of unhappy customers which is NOT what you want from a referral app. If I was you, I'd look elsewhere and grab one of the other many referral apps that provide you with the support and ongoing cutsomer care you need and deserve. UPDATE: We have so far had 3 amendments to ReferralCandy's response to my review! The first saying they didn't receive any messages, then that they did and responded but the response must be in my spam and now that they don't know why the responses they didn't send didn't reach me. Well we know it's because you didn't respond. And when today you read my review, for the first time since signing up with your app I got an email from your support straight into my inbox! Strange that! I mean why do messages from you work now but didn't before? Like I said, you just couldn't be bothered to respond or help after I reached out to you for support. Perhaps if you had made the same effort to make 'several attempts to reach me' when I first contacted you we wouldn't be in this situation and discussing your atrocious customer service on a review platform of your services. This is ridiculous. And your stance on your response where you try and remove yourself from any blame whatsoever is disgraceful. All Shopify owners should take notice. Your messages to me today (after I left a review) were the first I have ever had from you in 30 days since I originally reached out and I find that (and your false lying claims) incompatible with a working relationship. Avoid.
Hi Greg, it’s unfortunate that the replies we sent to your 2 messages did not reach you. We work very hard to give our clients a great experience when engaging with our team. Earlier today, we made several attempts to reach you. It looks like you responded once but nothing after that. We’ll be on the look out in case you do send us another message.
Dec. 10, 2020
Great and easy to use app that “does the job”. Their customer support is amazing. Derek was super helpful and went as far as testing my codes :)