Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
2,178
chart
#882
All reviews
Rating Breakdown
Review RSS Feed
Sept. 29, 2020
This app is cool. // 1. Result: I signed up a few days ago. I already got additional sales transaction because of Referral Candy. The tracking works. // 2. Features. The features of the app is good. (2-1) I can send referral invitation email blast to existing customers to ask for referrals. (2-2) I can put widget on my Shopify page, and (2-3) I can put referral sign up on my Shopify store as a separate page as well. There seems to be more features but all the technical feature I wanted were already there. // 3. Customer Support: The support team is great. I talked with Benz and Tomas for on-boarding and technical issues, and they were fantastic. They clearly understood the intention and problems I was working to solve. I've never seen any services offering such nice Customer Support ever. // 4. Pricing: I think this app offers low pricing compared to other apps. It does have commission based pricing, but if it can really boost my sales that much, I don't mind paying the commission. // I hope this app will give me more sales in the following months.
Using app
About 2 months
Total reviews
2
Average rating
5.0
Sept. 28, 2020
Haven't made our scheme live yet as we're still testing it out, but so far have had EXCELLENT customer service. Dwight has been fantastic and even extended our 30day trial period as we were still in testing phases.
Sept. 26, 2020
I have yet to get used to this app. Derek is extremely helpful & patient in walking me through on how to use ReferralCandy with Bold Subscription Check-out & Shopify Check-out. I give this app 4 stars as it was quite confusing without the help of Derek. However, I would rate Derek more than 5 stars for his professionalism, patience, and knowledge with his product, ReferralCandy. Thank you very much Derek!
Sept. 25, 2020
Derek and Benz were extremely helpful and patient when I had several questions for them. They also provided useful links which helped me get the most out of Referral Candy
Sept. 25, 2020
Hopped on a call with Derek few days after installing the app and he was able to answer my questions & walk through my settings to ensure I did it right. This app went above & beyond!
Sept. 24, 2020
Pretty straight forward process and they handle payments through PayPal. Makes it nice and simple - set it up and let it roll. Quick replies on chat support which is huge - had a question and Lorraine helped me immediately and included screenshots to make things clear.
Sept. 24, 2020
Very good app and awesome customer support! Perfect support for each question! Thank you very much JC :)
Sept. 23, 2020
Lorraine from RC has been very helpful in transferring our account from one store platform to another.
Oct. 2, 2020
The app is functioning and support was good BUT despite fairly high sales of $10k per week, we're not getting purchases from referrals. Not digging that it only lets you have one referral program running and not multiple programs / offers... you're stuck with whatever you initially promise.
NB: This review is from 2020, about a previous version of ReferralCandy. Thanks for the review! Some campaigns do take more than a couple of months to build momentum. We are also working on offering more rewards flexibility. I hope you can give us another try once that is ready. -- Jaime R.
Sept. 22, 2020
We haven't used it full-fledged yet but the chat support is awesome. Whenever we have a query they respond in no time, explains things thoroughly & patiently. I like it when they follow up on your request via email despite of answering it on chat.
Sept. 22, 2020
Great customer service. Jon helped me with an issue with the widget not showing up and responded quickly!
Sept. 22, 2020
Really good customer service. Jon solved my problem in few minutes. Now referral candy is working perfectlly!
Sept. 21, 2020
We had a question regarding get this App started and we were helped out very fast. Our support person Tom helped us out very quick and it is very easy to setup, so I could really recommend the App and support :)!
Sept. 18, 2020
I'm giving this app a second try since I think I've deleted it a bit too fast... Hopefully it will work better for us this time. Customer support is amazing, very kind and helpful! Thanks a lot.
Sept. 18, 2020
Benz is very knowledgeable, helpful, friendly & responsive. Highly recommended to use this App, Referral Candy.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Sept. 16, 2020
Lorraine was helpful and quick to respond. This app is easy to use and it's easy to get started quickly!
Sept. 16, 2020
Simple, yet easy app to help grow your business through referral incentives. Had an issue editing an email and support got back to me within a few hours helping me edit the sections I needed. So far, I am happy with how this is working out.
Oct. 19, 2020
Derek, Ben and Bryan have been amazing at helping me integrate and set up referral candy. I would highly recommend.
Sept. 15, 2020
Great customer support by Derek. We had issues with translating parts of the theme, however could set up a call with Derek who helped us right away.
Sept. 14, 2020
Only just onboarded with Derek but the whole process so far has been excellent. Really helpful, fast to come back to me on any questions and wanting to help me get the most from the solution