Referral Candy & Affiliate
All reviews
Great app, great support. Derek has been extremely helpful! Very responsive to all of our concerns and questions.
Good: Simplicity. Just a couple of minutes and it's up and running. You never have to worry about payments or any of the tracking, all automatic. Bad: it's difficult to customise to a way that feels like people are naturally interacting with your site. There is always this awkward layer of referral candy which can be off-putting for customers. We used it for 10 months on 2 sites, to mediocre results. Our best brand ambassadors didn't like it, so we're stopping using it.
NB: this review is from 2019, about a previous version of ReferralCandy Thank you for trying us out. We'd love to hear more about your experience. Many of our other customers are delighted with the amazing results they achieved. In terms of branding, many merchants like using our Simple Theme - that allows for customization that works well with most brands and across emails for many devices. We'd love to share it with you - please reach out and we'll be happy to help. - Jaime R.
I had few questions regarding the referral payout and Tippy successfully solved all my queries and have given me the solution and answers to my questions. Great Customer Service so far!
just started, everything seems to be smooth so far. great chat support! Shoutout to Tippy for helping me out today.
A client of ours wanted some details changed on her personal profile page. Tomas was extremely helpful and very quick to respond with an outcome which was very useful. Thanks so much Tomas BARB OFFICE MANAGER
I'm new at this but the app does exactly what i need it for our first referral campaign. Tippy, from their support team help throughout the process and gave quick answers to my questions.
The support staff (Derek and the engineers) was very helpful with the ReCharge integration setup. Quick responses and they solved my problems in a timely manner.
Wish this app had a few more features, but it has enough to get the job done. The support team is very helpful and responsive. Benz helped me set up the app as well as answer all my questions regarding Referral Candy.
Very good product, and particularly impressive customer support, got all my integration questions handled really quickly by Derek. Super pleased so far!
Clean and simple interface, and quick to setup. Seeing incremental revenue within month of implementing. Customer support (Derek) had some useful tips too.
I just spoke with Karen in Customer Service and she is very helpful! The app is easy to use and definitely beneficial.
Very good attention in support. Although it remains to be seen that the app is good for my store, at the moment, I have not obtained results.
I tried literally every subscription app on Shopify that is available in the app store and found out that Referral Candy was the best of all. Mainly because they have a clean and easy interface and is fully translatable in Dutch. Apart from this, support (in my case Derek) helped me out fast where needed. Thanks for this Derek!
Just getting started. But Tippy from customer services has been hugely helpful, and things are looking great. I am very encouraged.
I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.
So far so good! Tom was very helpful getting me set up in the way I needed. Thanks! Look forward to starting to generate sales.
Grateful for the support during setup. Thanks, Tippy! Referral programs can get complex, but they're powerful.
Customer service is amazing! Time after time, Tippy has helpful answers and suggestions and functions like a true partner. So pleased!
I'm very satisfied with the customer support! They replied very quickly and you can continue to set up the system in a short time! Nice service and friendly platform :)
Though some of the features could be a little more fleshed out (HTML editor on the emails is very basic), this is a solid referral program with excellent support. My account manager Derek is knowledgable and always on chat to quickly answer questions and is also available by phone whenever I need it. Definitely recommend this plugin for a no-nonsense referral service.
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