Referral Candy & Affiliate
Grow your brand with customer referrals & affiliates
Rating
4.9
feedback
1,460
chart
#883
All reviews
Review RSS Feed
Oct. 10, 2024
I contacted Irene from the customer service team asking about why my advocate was not receiving her rewards. Within a 1 minute, she was able to investigate and share me screenshots to fix the issues very quickly . Turns out the advocate had not exceeded her referral review period. She is patient and extremely helpful, if i could give her a review, it'd be 10 out of 10 for reviews. Proud of supporting Referralcandy , also a Singaporean company as a Singaporean merchant on Shopify.
Thank you for the wonderful feedback! I'm glad to know that we have resolved your concerns. We’re proud to support your business, and it’s especially great to hear from a fellow Singaporean merchant on Shopify! - Irene
Sept. 20, 2024
We had a great experience setting up ReferralCandy, and it has been a seamless process from start to finish. A special shoutout to Irene, who was incredibly helpful throughout. She provided valuable guidance, helped us set everything up efficiently, and reviewed all the details to ensure everything ran smoothly. Her support made all the difference in getting the system up and running quickly. We’re excited to see the results!
Thank you so much for your kind words! We're thrilled to hear that you had a seamless experience with ReferralCandy. We're excited for you and can’t wait to see the fantastic results from your referral program! - Irene
Sept. 17, 2024
Best referral app on Shopify. Has a ton of features, and their customer support is extremely responsive and helpful. Highly recommend!
You are amazing! Thank you so much for this wonderful review. We take pride in providing the best customer support, so we really do appreciate this feedback. :) - Jessa
Sept. 11, 2024
Jessa from the support was great in navigating me and setting up the whole campaign.
It was a pleasure to have assisted you today. Thanks again for this feedback and please reach out anytime you have concerns. :) - Jessa
Sept. 10, 2024
I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate. For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate: Affiliate A: 3.5% x first 3 new customers Affiliate B: 3.5% x first 3 new customers Affiliate C: 3.5% x first 3 new customers Affiliate D: 3.5% x first 3 new customers Affiliate E: 3.5% x first 3 new customers The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.
Thank you for your feedback Edwin. I understand your concerns about the pricing structure and how important it is to keep costs predictable. Our commission model is designed to scale with your affiliate success, helping to keep costs low when sales are slower. That said, I completely understand that this might not work for everyone. Would love the opportunity to discuss this further with you and find a solution that better fits your needs. I sent you an email to see if we could explore other pricing options. I hope to turn this around for you at the soonest.
Sept. 9, 2024
Amazing app and great support by Jessa
Thank you so much! You were amazing too. It was nice talking to you and please reach out anytime you need help. :) - Jessa
Aug. 29, 2024
The app itself is user-friendly and packed with features, but what truly stands out is their exceptional support team. They were incredibly responsive, knowledgeable, and went above and beyond to help us get our first campaign set up smoothly. Anytime we had questions, they were there with prompt and clear answers, making the whole process a breeze. If you're looking for a referral program with top-notch support, look no further than ReferralCandy
Thank you so much for your kind words! We're thrilled to hear that you found ReferralCandy user-friendly and that our support team made your experience even better. We take pride in going above and beyond to ensure our customers have a smooth and successful launch. Your success is our success, and we're always here to assist you whenever you need it. Thanks for choosing ReferralCandy, and we look forward to supporting your continued growth! - Roj
Aug. 23, 2024
You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!
We are always here to help you out. It was nice talking to you and thanks again for this review. - Riz
Aug. 22, 2024
The customer service team is excellent. Pretty easy to use.
Thank you so much for this review! :) Feel free to reach out to us anytime you need help. - Roj
Aug. 21, 2024
Irene is super helpful !!! Thank you
You are awesome! Thanks for writing a review. :) - Irene
Aug. 19, 2024
I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.
This is such an awesome review! Thank you so much. We really appreciate it. :) - Irene
Aug. 7, 2024
Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms) He was Checking my account and telling me exactly the steps.
You were awesome to deal with as well. Thank you so much for writing an amazing feedback. :) - Kevin
Aug. 5, 2024
Irene was very helpful with any queries I had! Resolved them all for me very quickly
My pleasure to have assisted you. Please feel free to reach out anytime you need help. - Irene
Aug. 1, 2024
Support Experience Rating with Irene: 10/10 I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.
Thank you so much for your wonderful review! Your kind words about our responsiveness, professionalism, and clear communication mean a lot to us. :) - Irene
July 15, 2024
I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!
We truly appreciate your feedback and are here for you anytime you need assistance. Thanks again for taking the time to share your experience! - Jessa
July 11, 2024
Irene was really helpful!
And you were fantastic as well. Thanks so much for this review! :) - Irene
July 10, 2024
Amazing app! Great support too!Special thanks to Jon, who made my experience with the app more enjoyable!"
Thank you for writng an awesome feedback for us today. We're sol glad to have assisted you with your concerns. - Jon
July 5, 2024
My experience with Jessa was excellent! She was very attentive and very patient with me! She's amazing !
You were amazing to work with as well! Thanks so much for this review and let us know anytime you need help. - Jessa
July 1, 2024
Sobre la APP, os la recomendaré cuando empiece a generar, de momento en 4 días ha generado una venta. Respecto a la profesionalidad y al trato inmejorable. Raúl nos ha explicado la app y guiado en la configuración para tenerla funcional en tiempo record. Si la app está a la altura de los trabajadores... un 10.
¡Muchas gracias! Avísame cada vez que necesites ayuda. - Raúl
May 30, 2024
Jon has GREAT customer service.. helped me a ton
You were awesome as well. Thank you so much for this review. - Jon