Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#648
All reviews
Review RSS Feed
April 16, 2024
Great app and great support Katherine is a rock star :)
Thank you so much! You've been awesome as well. :) - Katherine
April 13, 2024
Katherine provided excellent support with an outstanding level of technical quality and solution insight. We are confident our business will highly benefit from the solution based on the support provided by Katherine. I would highly rate the product and especially highlight the support provided by the agent both in terms of quality and response time.
Thank you so much for your kind words and positive feedback on the support I provided. I'm thrilled to hear that you found the technical assistance and solution insight valuable for your business needs. Please feel free to reach out if you have any further questions or need additional assistance in the future. - Katherine
April 10, 2024
Lorraine replied promptly and attentively. She has a deep understanding of the system and is very friendly. She resolved all my doubts, and I am very grateful for her assistance.
Thank you so much for this review! You were also svery easy to work with and I enjoyed assisting you. :) - Lorraine
April 3, 2024
Great app, nothing exists like it. Katherine was very helpful in sorting out the issues we came across. Thank you
It's what we do best! :) Again, thanks for this great feedback. - Katherine
March 29, 2024
Catherine has been a treat to work with from our initial call to our post purchase troubleshooting. She's an SME on the platform, and always willing to help out
Thank you for this review! I really appreciate it. Please let us know anytime you need assistance. :) - Katherine
March 27, 2024
Had a really great customer experience with Jessa. She was really prompt with her responses as well as help me solve my issue very quicky. Super impressed!
Thanks for this amazing feedback! I'm glad to have assisted you with your concerns. Let us know anytime you need help. :) - Jessa
March 26, 2024
Jessa was great! Very quick and sharp, thank you very much :)
Thanks for writing this review. I really appreciate it. Get back to use anytime you need help. :) - Jessa
March 25, 2024
Katherine worked diligently with me to solve several major issues. Referral Candy is absolutely wonderful. It does have many layers and sometimes may not be a genuine "out of the box" solution. But their customer support is always eager to help. I was frustrated several times but Katherine always kept me informed every step and I am grateful for her help as I was tempted to leave the platform several times. Glad I stayed as it really is a solid experience.
Thank you so much for your kind words! It was truly my pleasure assisting you in resolving those issues. I'm thrilled to hear that despite the challenges you faced, you found Referral Candy to be a wonderful platform overall. :) - Katherine
March 21, 2024
I used a lot of referrl plugins, and the others didn't meet my needs, although I encountered some difficulties in the middle, but with the help of Irene, I managed to solve them
We're so glad to know that our app fits your needs the most. Thanks again for writing this review, I really appreciate it. - Irene
March 19, 2024
The app is super easy to setup, implement and debug - would recommend to anyone! JC was also super attentive for when I needed some help!
Thanks for appreciating the assistance I provided and for this wonderful feedback. Do let us know if you have any concerns and we will help you out. :) - JC
March 19, 2024
In my case it was Larisa who attended me, she went beyond what you would expect to resolve my issue, so my rating is 5, I cannot talk a lot about the app since I just have downloaded it, but customer success team, pretty good.
Thank you for sharing your experience! We greatly appreciate your 5-star rating and your kind words about our customer success team. Should you have any further questions or need assistance with the app in the future, please don't hesitate to reach out. We're here to help! - Lariza
March 13, 2024
the application is very good and great. The help service is clear and precise in its responses. Thanks JC :)
Thank you for your kind words. We're thrilled to hear that you're enjoying our application and finding our help service helpful. If you ever have any questions or need further assistance, don't hesitate to reach out. Thanks again. :) - JC
March 13, 2024
Lorraine was great she was able to help me with my request in a short time. She is very friendly and professional. Thank you so, much!
That's fantastic to hear! This definitely made my day. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. :) - Lorraine
March 11, 2024
Many questions are answered and JC answers most questions. We are thankful for all your help. But some are still under investigation with uncertain results. Hope the app can be better and better for use in the future.
Thank you so much as well for your patience on the concerns we have fixed together. :) - JC
March 7, 2024
great service, instant help. Very thankful for the support of this app.
Thanks again for this review. You are amazing too! :) - Lorraine
March 6, 2024
Riz was absolutely fantastic! She solved my issue quickly and efficiently. It was a little complicated, and she unraveled the mystery for me and made sure I understood what happened and why it happened. I was very impressed with the level of top notch customer service and the speed with which my question was answered. Thank you Riz!
You were also a delight to talk to, and I had fun assisting you with your concerns. Thank you so much! :) - Riz
March 6, 2024
Katherine is a specialist in customer assistance. 100% recommended
Please know that you made me happy with this review. Thanks again and reach out anytime you need our assistance. - Katherine
Feb. 26, 2024
Very good service
Thank you so much!! I really appreciate this. - Jessa
Feb. 25, 2024
Cris from Referral Candy helped me set up my first Campaign! the attention the team gave me was really fast and professional.
It's what we do best in our team, and it has been a pleasure working with you. :) - Cris
Feb. 22, 2024
Katherine was a great help in explaining how the process works for advocates, and she was proactive at helping me improve my presentation!
You are welcome, and thanks again for writing a review. I really appreciate it. :) - Katherine