Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,467
chart
#934
All reviews
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Aug. 3, 2017
Fantastic support with set up, including complex integration into our subscription software. Great app, easy to use, great team!
July 20, 2017
I just got off the phone with a support rep named Karen and am literally switching my referral program from another one (ALMOST) solely based on the level of support. These referral programs are a little intimidating to get setup, as you want to make sure everything is good before going after affiliates, and Karen went over and beyond to explain and walk me through how everything would work. Had it not been for the call, I probably would have just played it safe and stayed with my existing service because I didn't want to have to "figure out" how to set everything up again. 5-Stars! Definitely looking forward to getting into the service and seeing the benefits!
June 16, 2017
ReferralCandy has generated so many incremental sales for us! The customer service is also super responsive and has been such a pleasure to work with. We don't have to create tickets and instead can email our rep directly. It's a wonderful thing.
June 6, 2017
I had the pleasure of working with Jon D with an inquiry regarding redeeming rewards for one of our advocates, he was very helpful, knowledgeable and overall terrific and super fast with his help Thank you Jon for making this as painless as possible :) Paula Mercado
May 10, 2017
Good app, easy to use, and if you encounter issues, the staff is more than happy to help out ! Adam (from Customer Service) was very helpful, answered quickly and clearly and helped us overcome every obstacle in no time !
May 5, 2017
John was amazing to work with! We had some issues with set up - which I think in part ended up being on my end with my computer - but, he stayed with me every step of the way until it was resolved! I'm looking forward to seeing this app in action!
April 28, 2017
Referral Candy is one of the easiest apps and would definitely recommend it. I got in touch with their customer support because there were things I didn'tunderstand and Karen helped me through it all. She was really patient and super prompt with her replies. Thanks a lot for all your help Karen! Good job guys!!
March 27, 2017
This app is working great so far! Excited to see what it can do for us as we are still on the free trial. Friendly and helpful staff.
March 3, 2017
The App runs great and gives good reporting and follow up options. There are some slight tweaks that would needed but nothing that should reduce my star review. Customer service has also responded quickly and taken care of all my needs quickly as well.
Feb. 28, 2017
Easy integration, great customer service, interface is very simple. Love the app!
March 20, 2017
This is one of our biggest money makers and there is no doubt in our mind about it. They retain the 3 stars because the program for our clients definitely works and keeps people using the referral links. I am not sure if they have been bought out in the past year but their portal has just turned to hot garbage as well as their customer service. Do you like sitting at loading screens only for them to not show any information? Like to click buttons that just hang out for minutes? Do you like referrals asking why they were not paid last month and then Referral Candy saying they were even though they can't show you? Well then this may work great for you. We have contacted them regarding this many times and get a must be your computer problem type response basically. We have 300 mb internet and 5-6 computers that can not access it properly. Maybe they are not scaled for bigger businesses? We do have thousands of people using it and hundreds of referral orders coming through. Maybe it works great for a smaller business processing around a thousand orders a month but it is not kicking it for our application at all.
NB: This review is from 2016, about a previous version of ReferralCandy. Thank you for your feedback. We've taken it to heart and have improved. Our app was slow (we couldn't keep up with the rapid growth) and it must have had been frustrating. I'm sorry to have put you through that. We've since fixed it. Loading is much, much faster and we are able to handle running referral programs for enterprise retailers with ease. We hope to work with you again in the future! - Bryan B.
Feb. 13, 2017
Great support! Awesome set up and they quickly guided me through the site! Love this product, makes my job a lot easier!
Jan. 31, 2017
We began using Referral Candy and so far are happy with the app. Set up is pretty simple and I find the UI to be intuitive and easy. We haven't seen a huge impact to sales yet, but we've just soft launched, so am hopeful this will pick up once we begin promotion in earnest. Just want to say that where Referral Candy team has shined the most for me is with customer service. Benz in particular has been a HUGE help, and responded almost immediately to any and all inquires I've had regarding set-up and use of the app.
Jan. 30, 2017
Great app! Very helpful support staff in getting us up and running. We did have a few communications hurdles at first, some of which were our fault but I have to say the willingness of the team to get the problems resolved were really first class. We've just launched a test of 2000 invites to our campaign and we're really looking forward to seeing how this pans out. Adam // co-founder ekoWorx
Aug. 3, 2018
Jon at ReferralCandy was very helpful and answered all of my questions in a timely manner, and offered help with everything I asked him.