Referral Candy & Affiliate
All reviews
Good app, easy to use, and if you encounter issues, the staff is more than happy to help out ! Adam (from Customer Service) was very helpful, answered quickly and clearly and helped us overcome every obstacle in no time !
John was amazing to work with! We had some issues with set up - which I think in part ended up being on my end with my computer - but, he stayed with me every step of the way until it was resolved! I'm looking forward to seeing this app in action!
Referral Candy is one of the easiest apps and would definitely recommend it. I got in touch with their customer support because there were things I didn'tunderstand and Karen helped me through it all. She was really patient and super prompt with her replies. Thanks a lot for all your help Karen! Good job guys!!
This app is working great so far! Excited to see what it can do for us as we are still on the free trial. Friendly and helpful staff.
Easy integration, great customer service, interface is very simple. Love the app!
This is one of our biggest money makers and there is no doubt in our mind about it. They retain the 3 stars because the program for our clients definitely works and keeps people using the referral links. I am not sure if they have been bought out in the past year but their portal has just turned to hot garbage as well as their customer service. Do you like sitting at loading screens only for them to not show any information? Like to click buttons that just hang out for minutes? Do you like referrals asking why they were not paid last month and then Referral Candy saying they were even though they can't show you? Well then this may work great for you. We have contacted them regarding this many times and get a must be your computer problem type response basically. We have 300 mb internet and 5-6 computers that can not access it properly. Maybe they are not scaled for bigger businesses? We do have thousands of people using it and hundreds of referral orders coming through. Maybe it works great for a smaller business processing around a thousand orders a month but it is not kicking it for our application at all.
NB: This review is from 2016, about a previous version of ReferralCandy. Thank you for your feedback. We've taken it to heart and have improved. Our app was slow (we couldn't keep up with the rapid growth) and it must have had been frustrating. I'm sorry to have put you through that. We've since fixed it. Loading is much, much faster and we are able to handle running referral programs for enterprise retailers with ease. We hope to work with you again in the future! - Bryan B.
Great support! Awesome set up and they quickly guided me through the site! Love this product, makes my job a lot easier!
Intuitive set-up. Great support. We shall see how it goes!
We began using Referral Candy and so far are happy with the app. Set up is pretty simple and I find the UI to be intuitive and easy. We haven't seen a huge impact to sales yet, but we've just soft launched, so am hopeful this will pick up once we begin promotion in earnest. Just want to say that where Referral Candy team has shined the most for me is with customer service. Benz in particular has been a HUGE help, and responded almost immediately to any and all inquires I've had regarding set-up and use of the app.
Great app! Very helpful support staff in getting us up and running. We did have a few communications hurdles at first, some of which were our fault but I have to say the willingness of the team to get the problems resolved were really first class. We've just launched a test of 2000 invites to our campaign and we're really looking forward to seeing how this pans out. Adam // co-founder ekoWorx
Jon at ReferralCandy was very helpful and answered all of my questions in a timely manner, and offered help with everything I asked him.
Great service and great customer support!
customer service was extremely responsive and personable. He helped setup our first campaign step by step !
Great app that has proved to be very beneficial with increasing sales. Derek Benito is our point of contact and he is very knowledgeable, responsive, and helpful.
Jon at referral candy is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, I had Ferry help with me my queries about ReferralCandy and he was excellent, a really good help. I have called 3x and each time spoken with Ferry, I have actually requested to have him help me. Very happy with the customer service!! Would recommend! Great job Ferry!!
I got this set up right before a week long Black Friday sale for my site. It has done wonders for my launch and I have seen a significant boost in sales from the referrals. Love it so far.
The service has proven to increase our sales month to month giving our customers the easy opportunity to share with their friends. The support offered by Ferry and the team has been 1st class, proactive in making sure we get the best out of the app and ever able to tailor the service to our individual business needs. Highly recommended for any business that wants to empower it's customers to create sales.
Interface is very easy to understand and follow. Support and Service are great!
Fantastic customer service from Bryan and the support team at Referral Candy. Great Shopify App that allows our customers to be rewarded for referring friends. David See.Sense
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