All reviews

Rating Breakdown

  • 5
    87% (417 ratings)
  • 4
    7% (34 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (20 ratings)

Reviews with Text

  • 99% (477)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 15, 2017

Refersion is one of the most user-friendly suites for affiliate marketing I have ever seen. and I have seen a lot of them. The only point of improvement would be if they made the payments themselves and all I had to do was link my credit card so they could charge it for the commissions. Or if they had a prepaid system I could top up, and they'd use that to pay the affiliates. But the interface is beautiful All the features are amazing And Emma from Customer Support is a true hero. Really chuffed so far about the experience and the service. Kiiroo.com is very happy to use Refersion. Ace product.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2017

Erik helped us good. Great customer support - we're all ready to go!

Using app

1 day

Total reviews

19

Average rating

5.0

5 / 5 Share

Nov. 3, 2017

I have been using this app for a few years and it works great. For some reason, my store got disconnected recently, and Erik fixed it in a jiffy. I will continue using this app, thanks for the great customer service!

Store

Teysha

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 2, 2017

I am only on day 1. Although, the customer service has been wonderful. I have been working with Emma from Refersion and she has been great. Very helpful and quick to respond. I am looking forward to using this system to increase sales to our online store!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2017

Erik was super responsive and fixed my issue fast! Love quick and thorough service! Thanks Refersion xx

Using app

8 months

Total reviews

3

Average rating

5.0

2 / 5 Share

Oct. 14, 2017

The app DOES NOT integrate with Skimlinks as they state in the integration pages (https://www.refersion.com/integrations/skimlinks). I messaged and spoke with support over a week ago. They should either provide the integration as stated, or remove the claim - very misleading. Otherwise, the app was easy to install and works without issue.

Using app

18 days

Total reviews

1

Average rating

2.0

2 / 5 Share

Sept. 21, 2017

I had a problem, we are working to resolve. If it is resolved to my satisfaction I will change my review. I do appreciate them reaching out. Look foward to a solution.

Using app

11 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Sept. 19, 2017

My thanks to Erik and the Support Team at Refersion for their knowledgable, efficient and friendly help in setting-up my Shopify Store. Refersion is a vital value add component that will facilitate DBPC membership growth. Great and informative Crowdcasts !

Using app

14 days

Total reviews

1

Average rating

5.0

2 / 5 Share

May 10, 2018

Our company was very excited to get started using refersion. Layth and the rest of his team have been so responsive and helpful as we get everything set up. Makes me feel more comfortable starting a new program when you know the customer service will be there to assist whenever we need it. After being up and running for almost 10 months I can say that support response comes and goes. If you have their attention it works, but otherwise you can wait for a long time with no feedback. We have seen our number of affiliates grow hugely since starting with Refersion, unfortunately we are also running into affiliates calling upset and accusing us of stealing from them because they aren't receiving credit for the sales they are generating. Refersion has not had a good response for any of these issues and the issues/upset affiliates are growing. If things don't turn around we are looking for a new solution.

Using app

3 months

Total reviews

1

Average rating

2.0

5 / 5 Share

Sept. 6, 2017

Awesome app! Does exactly what it is supposed to and is incredibly easy to use. Equally as important, the customer service is excellent. Layth is the man!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 1, 2017

As a Shopify Expert at Blend Commerce, we both use and recommend refersion frequently. It's very easy to setup, makes managing affiliates an absolute doddle and just takes the stress out of having to manage external payments. Great for all Shopify Store owners.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2017

Layth was super quick to help us and made my life so much easier as i didn't have to get involved it was all done and set up perfectly!! Thanks so much!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2017

Erik was awesome and really helped me walk through how to set up an affiliate program that works for our company!

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2017

Just installed the app and so far it so good!. Easy to use and the customer service is great (Thanks Erik). Would recommend!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2017

We are using Refersion on 2 of our sites with over 70 affiliates signed up. App works great and support has been very quick to respond as well. Keep up the good work!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2017

Set up was relatively easy, but I did have several questions. Once I requested help, I had a phone call set up within a day. Layth was awesome! He answered all of my questions and took notes of some requests/ideas for improvement that I had. Knowing that great support is easy to get makes me feel good about installing this app.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 26, 2017

This tool is so easy to navigate and use! Recently needed some assistance with an integration and their service (Layth) was outstanding!! Highly recommend

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2017

offers good tracking system for our affiliates and great customer service is a plus!

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2017

Excellent, helpful and responsive support. Went above and beyond to get things working quickly with setup questions.

Using app

6 days

Total reviews

3

Average rating

3.7

5 / 5 Share

July 4, 2017

Great support. Glad to see them making improvements and new features in Beta. Had trouble with affiliates not being able to log on. Seems like a bug on the login page.

Using app

About 1 month

Total reviews

3

Average rating

3.7