Refersion: Affiliate Marketing

July 23, 2019

I needed help with an affiliate program ASAP. My previous one completely failed to integrate properly and after 3 weeks of painful back and forth with the prior app's support team, I finally threw my hands up and was thankfully recommended Refersion by a friend. My immediate impression was: WOW. This team is SO knowledgable, SO responsive, SO impressive. I cannot tell you enough good things about Olivier, specifically. His attention to detail, willingness to figure-it-out (no matter what "it" is) and to give me detailed explanations of each thing was impeccable. I am not super tech-savvy and he was patient with each of my repetitive questions, he explained things slowly and made sure I understood and most of all was generally enjoyable to speak with. Thank you Olivier! And also thank you to Shakima who stepped in when Olivier wasn't available. She was able to catch up on our extensive integration challenges, advise accordingly, and help make this transition as smooth as possible. The team worked endlessly to provide me a result that worked with our third-party checkout app, CartHook, and our Shopify store. Thank you Refersion!

July 23, 2019

Very bad customer service. Don’t get answered for more than a week and they don’t fix problems. If this behaviour will continue, i will probably end my subscription. Thanks

July 23, 2019

Definitely the most user friendly affiliate app I've tried. Customer service is great, Olivier has been super helpful in testing to be sure I have everything set up correctly. Three downsides I've noticed so far: 1) There's no obvious feature to market to affiliates through the Refersion network. A number of other affiliate program apps offer this service. 2) There's not a great way to vet affiliates before approval...thinking of this kind of like a job interview, but it's very one sided- the affiliates can see what the company is offering them, but companies should be able to assess affiliate performance by some metric measured by Refersion and provided with the affiliate's profile. 3) The price! It's steep! Only time will tell if it's worth it.

July 19, 2019

Just got refersion for a new store and so far I haven't had any issues. Nick made sure everything was working correctly by doing a test order and I didn't even have to do anything, lol. Looking forward to a successful affiliate program! Thanks guys!!

July 19, 2019

I'm at the very beginning of using this app, but so far it has been thoughtfully created and the customer service is amazing.

July 18, 2019

So far so good. I had some issues during set up, but Nick helped me solve every one of them and got my store launched in no time. Very happy with the customer service and my overall experience.

July 18, 2019

So far, staff has been really good, app is easy to navigate! The only down side, is: it is on the pricey side.

July 17, 2019

Being this is my first week at a new job and having no clue on affiliate programs, I found the refersion was very attentive and helpful with all of my questions. Once reading through the FAQ I was able to navigate through the website with ease and get our program up and running within a day!

July 10, 2019

Like how quick customer services gets back with you! Olivier form refersion got right with me and found a solution fast :) Glad I decided to use a great app for my life line!! Thanks Olivier!!!

July 10, 2019

This app is great and helps offer a simple solution to my needs for affiliates. The company follow up and customer service is very good, as well. Nick was there to personally test my integration and is a great support. He has been amazing. So far so good!!

July 1, 2019

This app is really great for tracking affiliates! It makes things so simple and organized, and we love being able to connect it to our Shopify store. Paying affiliates through this platform is seamless and simple. Setting everything up initially can be a little challenging, but the tutorial videos help a lot. When we couldn't figure out a few things on our own, Emma from customer service stepped in! She was able to walk us through setting up discount links and made sure everything was running smoothly which was much appreciated. Overall, I would definitely recommend this app to users who are seeking an affiliate management system!

June 21, 2019

Emma the help person is amazing and support in general is fantastic. My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place

June 17, 2019

This app seems like it has a lot of moving parts, and difficult to use... HOWEVER the tutorials and support from the Customer Success Manager made it super easy. The depth of what we want to do was quickly achieved. 10/10

June 14, 2019

This app is very easy to use and the customer service is amazing. Emma helped me go thru the app and learn how to use it and always answered all my questions with professionalism. She was always on top of it!

June 13, 2019

The integration process was easy, they even ran a test order for me. Please buy Emma a beer. Thanks again!

June 13, 2019

have worked with a lot of apps and the customer service was terrible. Emma was the consummate profession and very knowledgeable. if for some reason she doesn't work out with your company, send her to me. She's hired!

June 8, 2019

Refersion has been very helpful. They respond quickly to my questions and are always willing to login and make an adjustment for me. Emma Shakima and Eric have all been very active contacting me. Thank you Refersion not just for a great app but also for your great service!

June 6, 2019

Wonderfull! Emma helped me with installing the app properly. I am using a thirth party payment provider, so Refersion did not work in the first stage. They helped me installing the app for free. Thanks Emma and Refersion!

June 4, 2019

Emma was super helpful with our issue of needing to remove affiliates from our account and fixed our issue quickly.

May 29, 2019

This app has made managing and recruiting affiliates a breeze. The only reason I didn't give it 5 stars is it doesn't allow for multi-level payouts which would be a nice feature. However, this is a minor concern of mine and I choose it over others for it's amazing customer support. I scheduled a one on one screen share with Emma during the setup and was extremely pleased with her level of dedication to customer satisfaction.