Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,025
chart
#2,822
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Rating Breakdown
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Aug. 7, 2018
We've been using this for the affiliates we work with, and helps us keep track of everything. When we had issues we just emailed support, and Emma was so helpful and prompt.
Aug. 2, 2018
Just starting to use this. Rating is 2 stars because there is no way to control notifications. I currently have 13k followers on Instagram (@mr.asadshah) and as soon as I advertised this to my followers I have 400 affiliates within a few hours and 500 in the following day My inbox is basically destroyed even though I ticked "Disable notifications new affiliates" in my notification settings. Also, I realise now that, it takes their software time to accept affiliates. There is no option for me to select all of the affiliates and bulk accept all. I have to do 50 at a time. Writing this review and Refersion has only processed 10 out of 50 It is going to take me ages to accept 000's :( I'll change review if my experience gets better
July 28, 2018
This app has helped us become the number one store in our niche outperforming all of our competition. We highly recommend it!
July 25, 2018
We're still learning how to use and setup it but the customer service is top level. And thanks to Erik we have Refersion working. :)
July 20, 2018
Great app with a great support team. Thanks to Emma I was able to get a few redirection problems fixed! :)
July 20, 2018
Sergio is by far one of the most helpful customer service I've spoken with! Every time when I had questions, especially at the time when I had problem installing the PayPal, Sergio was always so patience answering my questions and walked me through step by step on how to fix my issues.
July 20, 2018
The app is not super user-friendly BUT customer service is awesome and quick. Emma helped me set up everything properly in 5 minutes. Actually more simple then it looks like. So give them a quick call and everything will go well!
July 19, 2018
The setup was incredibly easy. I had a question to finalize the site so I sent in a request. Emma responded quickly and got it answered! 5 star app and 5 star service! Keep it up guys! One Love, Big Marv
July 18, 2018
We have been using Refersion for just over (3) weeks and very pleased. Sergio and everyone else provides fantastic email and phone support. The onboarding process is fast and easy with a lot of videos and a simple step-by-step to do list. Try it you will love it. Warm Regards, Randal DeHart, PMP, QPA Fast Easy Accounting
July 18, 2018
I started using refersion and ran into a couple of issues and contacted customer support and spoke with a gentleman named Sergio. Sergio is by far one of the most helpful customer service representatives I've spoken with, he walked me through step by step on how to fix my issues and knew exactly what he was doing . Definitely has a great sense of humor and made things easy for me! Thanks man!
July 18, 2018
Just started to use refersion and so far very happy with the app. Customer service is great, very quick and very helpful. Emma is a superstar :)
July 18, 2018
If you are in a business that does well for affiliate marketing than great. This app brought in no sales over 7 months. Also, they need to make it easier to cancel. I tried to cancel and went into their dashboard and there was no option. I had to reach out to them and Shopify to figure out if I deleted the app would it stop charging me. They need to make this clear to customers.
July 13, 2018
Refersion makes your affiliate program so easy to set up! Erik is great and super responsive. Thanks, Erik!
July 10, 2018
Underwhelmed and unimpressed. Two days for test purchases to show up in the dashboard when they say it should be an hour at most. Lackluster and flip responses to support requests. On the getting started webinar (where the leader seemed distracted, confused and took such long pauses between thoughts we thought the screen had froze except for the loud background noise) -- he had no insights or help to offer participants in the Q&A. Moreover, he began answering questions and then immediately lost his train of thought every time a new one popped up in the chat field. Just really unprofessional at every step of this process. When participants asked about similar problems they were having he said their order volume (or something to that effect) was slowing down their product. Again, very blasé and not very confidence inducing. I'd been waiting for this product to work as I have several influencers in multiple countries and time zones wanting to be affiliates. I went to upgrade after realizing they force you to in order to be able to create a coupon code. I agreed to the upgrade price but when I go to use it, it says I still need to upgrade and round and round in circles. The support response was that it sometimes takes a while and "sorry." If you're in a hurry to get your affiliate program up and running, you will be disappointed here. I am an affiliate for another company that also uses Refersion and it's been a headache (missing referral links in dashboard, etc) from that perspective, too. They also need to cutback on the constant canned emails if the live support and product is so incredibly lackluster. I'll submit another review if this actually works without so much lag time for set up.
July 2, 2018
We left & came back - mostly because of Emma! After looking around & settling on another platform, some months later we did our research & came back. The dashboard for our reps may not be as pretty but functionality wise Refersion kicks butt. Plus, Emma honestly has been all hands on deck helping us to get set up, testing the functionality & turning on features as we need them. Thanks guys! :D
June 29, 2018
Emma did such a great job helping import my list and with other things. She is nice and she is a lot of help. I appreciate it. Thank you so much Emma and the Refersion team.
June 28, 2018
I'm having problem after problem since yesterday, first with the tracking, then the order amount wasn't correct, I tried figuring it out with both Emma and Erik but they just couldn't find why there was this problem and then stopped answering... I also want to say to the EU based shopify owners that the paypal payouts have been stopped by paypal for non US markets (I talked with paypal this morning on the phone and they told me) so I wrote again to Refersion to get some help with using Stripe instead and then again no reply and it's been the whole day...
June 21, 2018
The team at refersion are AMAZING. I worked with Emma on ensuring that my affiliate orders were being tracked correctly and she was absolutely wonderful. I love this app so much. Will be using on ALL of my stores. Emma and the whole refersion crew are amazing.