Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,025
chart
#2,877
All reviews
Rating Breakdown
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Oct. 11, 2017
I've experimented with other affiliate apps and this one is by far the best!
Oct. 10, 2017
I easily integrated to shop. Had some questions how to transfer referral from landing page to shop but Erik from their support helped same day and it works.
Oct. 7, 2017
Great help from Eric, thanks for helping me setting Refersion up on the site. Already have my first affiliate from the Marketplace.
Oct. 5, 2017
The set up to the app is fairly simple. I had a few questions still, but Erik helped me quickly and efficiently. Can't wait to get started!
Oct. 4, 2017
Just started with this App. Loving it so far. Super impressed with their customer service and quick responses. Erik is my man!
Oct. 3, 2017
My experience was great up until the past month when I was contacted to update my credit card, stating that a charge wasn't going through. Puzzled since funds are available on my card, I responded inquiring about the amount they were wanting to charge - I have a protection that does not allow any charges to go through if I haven't pre-approved them. After two attempts to get my response and two different people responding with simply "update your credit card number" (no response to my actual question), I received an automatic email stating that my account has now been cancelled due to unsuccessful attempts to charge my card. I'm sad with a bad taste in my mouth with how this company went about evading my direct question of the amount they were attempting to charge and simply cancelling my account - it gives the impression they were attempting to charge more than I had agreed on. I'd say the app itself works fine but the people behind it have raised many flags for me and I feel it a duty to share this experience. UPDATE: After receiving a phone call from Shibo, it was explained that the cancellation was an automatic result from a final attempt to charge my card - it wasn't an intentional action. In the end, Emma and Shibo explained that the charges they were attempting to put on my card were the same as my original payments which is all I wanted to confirm in the first place so I could dig deeper on my end. I've cancelled my subscription though I may return as a customer in the future. The app itself works fine for what I was using it for.
Sept. 21, 2017
I had a problem, we are working to resolve. If it is resolved to my satisfaction I will change my review. I do appreciate them reaching out. Look foward to a solution.
Sept. 20, 2017
Erik & Shibo were second to none in helping me with my set up. Their support was quick and they went above and beyond to ensure that I had everything I need. I would never hesitate in recommending them and I am confident you will have a great experience using Refersion.
Sept. 19, 2017
My thanks to Erik and the Support Team at Refersion for their knowledgable, efficient and friendly help in setting-up my Shopify Store. Refersion is a vital value add component that will facilitate DBPC membership growth. Great and informative Crowdcasts !
Sept. 15, 2017
Get Refersion if you want great support. Erik is the best and he will take as much time as you need to make sure you understand the ins-n-outs of this product and how it can work best for you.
Sept. 15, 2017
The Refersion support team has been wonderful in the process of me setting up my online store. Great app!
Sept. 14, 2017
New customer but recent problem corrected quickly and great communications from Erik!
May 10, 2018
Our company was very excited to get started using refersion. Layth and the rest of his team have been so responsive and helpful as we get everything set up. Makes me feel more comfortable starting a new program when you know the customer service will be there to assist whenever we need it. After being up and running for almost 10 months I can say that support response comes and goes. If you have their attention it works, but otherwise you can wait for a long time with no feedback. We have seen our number of affiliates grow hugely since starting with Refersion, unfortunately we are also running into affiliates calling upset and accusing us of stealing from them because they aren't receiving credit for the sales they are generating. Refersion has not had a good response for any of these issues and the issues/upset affiliates are growing. If things don't turn around we are looking for a new solution.
Sept. 6, 2017
Awesome app! Does exactly what it is supposed to and is incredibly easy to use. Equally as important, the customer service is excellent. Layth is the man!
Sept. 2, 2017
Had a great experience, particularly with Erik, in getting this set up. I wanted something that could track orders through our own wordpress site rather than just through shopify, and he was able to help me get it set up after just a few emails. Great support and prompt responses.
Sept. 1, 2017
As a Shopify Expert at Blend Commerce, we both use and recommend refersion frequently. It's very easy to setup, makes managing affiliates an absolute doddle and just takes the stress out of having to manage external payments. Great for all Shopify Store owners.
Aug. 31, 2017
Erik was very helpful and responsive to answer questions and help test orders for my store. While I haven't gotten any orders yet to use this to it's full potential, I see people promoting the site already.
Aug. 30, 2017
Refersion is exactly what a company like us that sells both physical products & a subscription service needs. Reversion's integration with Paywhirl was one of the main reasons we chose to give it a try. Although it didn't work on the first try, Erik from Refersion was outstanding in his support for us and worked patiently with Paywhirl to get it all to work for us. We're blown away! I highly recommend Refersion to anyone looking to launch an affiliate marketing program.