Releasit COD Form & Upsells
Cash on Delivery Form for Dropshipping: Upsells, OTP, SMS
Rating
4.8
feedback
2,629
chart
#37
All reviews
Review RSS Feed
Dec. 27, 2025
March 11, 2026
Me encanta que siempre siempre me ayudan hasta que se soluciona lo que necesito. Es un agrado tener un soporte humano en estos tiempos. Gracias infinitas
Dec. 26, 2025
Dec. 26, 2025
App stopped working and lost many order, because customer wasn't able to complete order. They ask me to reinstall, which make me subscribe to their plan again.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that your customers were unable to complete their orders and that this resulted in lost sales. We fully understand how serious this is, especially when it directly impacts your revenue. Regarding the reinstallation, I want to clarify that reinstalling the app should not result in double charges. Shopify manages app subscriptions, and if there was any unintended rebilling after reinstalling, we are more than willing to review it immediately and ensure it is properly resolved. The suggestion to reinstall is sometimes used as a troubleshooting step to refresh the app connection with Shopify, but we understand how frustrating it can feel — particularly during an active issue. Please contact us directly with your store details so we can verify your subscription status, ensure you are not incorrectly charged and confirm everything is now working properly We take situations like this very seriously and are here to make this right. Mehmed, Tech Support App Lead
Dec. 25, 2025
Since December 23rd, this application has experienced issues where customers cannot place orders, and the app management interface cannot be opened. As a last resort, I had to uninstall it. When I reinstalled it yesterday, the paid plan was no longer active and reverted to the free plan. Despite reaching out to the official support team, I have not received any response. Additionally, since the uninstallation, my Facebook pixel tracking has been malfunctioning and failing to provide accurate data. I have now discontinued the use of Releasit COD Form.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the experience you’ve had since December 23rd. An issue preventing customers from placing orders and blocking access to the app dashboard is extremely serious, and I completely understand why you decided to uninstall the app. Regarding the subscription, when an app is uninstalled Shopify automatically cancels the active plan. After reinstalling, the app defaults to the free plan until the paid subscription is manually reactivated. That said, if there was any confusion or billing concern related to this, we are absolutely willing to review it and make sure everything is correct. I also sincerely apologize if you did not receive a response from our support team. During that period we were handling an unusually high volume of inquiries, but that is not an excuse for you feeling ignored. If there was any oversight with your message, I am truly sorry. As for the Facebook Pixel, uninstalling the app can remove certain scripts depending on how tracking was configured, which may explain the inaccurate data afterward. We would be happy to help you verify and restore proper tracking to ensure everything works correctly. Even though you have decided to discontinue using Releasit, I would genuinely appreciate the opportunity to review your case personally and make sure no unresolved issues remain on your store. I’m very sorry for the disruption and frustration this situation caused. Mehmed, Tech Support App Lead
Jan. 5, 2026
– Issue Resolved & Good Support Response (Updated) UPDATE: After my initial review, the support team contacted me and handled the situation professionally. They: • Restored my 1-year paid plan • Offered compensation for the inconvenience • Took responsibility for the issue The problem on December 23rd, 2025 caused real disruption to my business, but I appreciate that the team: • Responded clearly afterward • Fixed the issue • Made an effort to compensate the losses While the incident itself was frustrating, I believe the way a company reacts matters a lot — and in this case, they improved the situation. I hope they continue improving: • Communication before technical issues • Preventing paid plans from being affected Thank you to the support team for resolving the problem
Dec. 25, 2025
Very fast answers, staff is really good, specially Kemal, he was very kind and did his best to solve my problem.
Dec. 25, 2025
Aplicación perfecta para pedidos contra reembolso. La velocidad que tienen a la hora de resolver problemas con el chat es genial! recomendadisima.
Dec. 25, 2025
We had an issue with the application and contacted support via chat. A representative named Dzenan responded. We explained the problem we were experiencing, and he was extremely helpful, paying close attention to every detail and, most importantly, resolving the issue. It’s very important to have someone like that on the team—someone who truly cares about the client and takes the time not only to fix the problem but also to offer advice and guidance. All praise for Dzenan, and we will definitely ask for him again if we encounter any issues in the future.
Dec. 25, 2025
we tried a lot of cod based forms apps... the app is perfect, fast with very flexible options from upsells, crossalles increasing the AOV... and the communication is very fast the whole day specially with Kemal, he is super friendly, fast , and very professionnal
Dec. 24, 2025
I come from an engineering background so I'm aware that quality of an app is determined when there are issues and not what when everything is working seamlessly. After an outage, they sent a notification intimating my team and resolved it in a reasonable timeframe. The support contact I spoke to, Kemal, was very professional and helpful in the overall interaction. Highly recommended, just for how pleasant the support experience was when the app didn't work as expected.