Releasit COD Form & Upsells

Soy Mehmed, Tech Support App Lead de Releasit. Lamento sinceramente lo que ocurrió y entiendo perfectamente lo grave que es perder 500 dólares en publicidad porque la app dejó de funcionar. Cuando se están ejecutando campañas pagadas, cualquier interrupción puede tener un impacto directo y muy frustrante en el negocio. El problema ya ha sido solucionado y la app se encuentra estable. Aun así, comprendemos que eso no cambia el impacto que tuvo en su momento, y por eso tomamos este tipo de situaciones con la máxima seriedad. También estamos reforzando nuestros sistemas de monitoreo para prevenir que algo similar vuelva a ocurrir. Por favor contáctanos directamente por el chat dentro de la app o al correo para que podamos revisar tu caso en detalle y asegurarnos de que todo esté funcionando correctamente en tu tienda. De nuevo, siento mucho la situación y el impacto que tuvo en tus campañas. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m very sorry for the disruption you experienced. The issue has now been fully resolved and the app is stable. We understand how serious it is for your store to be affected for that long, and our team worked continuously to restore everything as quickly and safely as possible. I truly hope everything is now working properly on your end. If you notice anything unusual or need any assistance at all, please reach out to us through the in app chat or at email, and we will review your store immediately. Thank you for your patience. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the situation you experienced. A 500 error preventing customers from placing COD orders is extremely serious, and I completely understand how two days of disruption could result in significant financial loss. The issue has now been identified and resolved, and the app is stable. We have also strengthened our monitoring systems to reduce the risk of similar incidents happening again. I’m especially sorry if you felt you couldn’t reach us. During the incident we received a very high volume of messages, but that should never leave you feeling unsupported. If there was any oversight with your inquiry, I sincerely apologize. If you are still experiencing any issues at all, please contact us through the in app chat or at [support email], and we will prioritize your case immediately. We are here to make sure your store is fully operational. Again, I’m very sorry for the impact this caused your business. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. First, I genuinely want to say I’m sorry for what you experienced. Having outages happen during live ad campaigns, not just once but multiple times, is incredibly frustrating, especially when it directly affects your ad spend and revenue. I completely understand how damaging that can be. Reinstalling the app is sometimes recommended as a quick way to refresh the Shopify connection, but I understand how disappointing it must have felt when the issue returned shortly after. That’s not the experience we want any merchant to have, particularly for something as checkout critical as COD. You’re also absolutely right about communication. Not having a real time outage notification makes it much harder to react quickly and pause campaigns. We’ve taken this feedback seriously and are actively improving both our infrastructure monitoring and how we communicate incidents to merchants. I truly appreciate you acknowledging our support team’s responsiveness. That means a lot. At the same time, we know that politeness alone isn’t enough. Stability and transparency are essential, especially for stores running paid traffic. If you’re open to it, I would be happy to personally review both stores to ensure everything is now fully stable and optimized. Thank you for the honest feedback. It helps us improve where it matters most. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We sincerely apologize for the extended service disruption you experienced. An outage lasting this long, especially without clear communication is understandably frustrating and unacceptable, particularly for a COD form app that directly impacts order processing. Reliability and transparency are extremely important to us, and we regret that we fell short in your experience. Our engineering team has been actively working to resolve the issue and restore full stability as quickly as possible. At the same time, we recognize that better real-time updates and clearer communication should have been provided. We are reviewing both the technical cause and our communication process to ensure improvements are made on both fronts. Your feedback is taken seriously, and we truly appreciate you raising this concern. If you are open to it, please contact us directly so we can provide you with the latest update regarding your store and ensure everything is properly restored. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo la situación que describes. Entiendo perfectamente la frustración y el enojo que genera perder 300 euros en publicidad porque la aplicación falló y no se registraron las ventas. Cuando se invierte dinero en campañas, cualquier interrupción tiene un impacto directo y muy doloroso en el negocio. El fallo que ocurrió ya ha sido corregido y la app se encuentra estable. Aun así, sé que eso no compensa automáticamente el impacto que tuvo en tu inversión publicitaria, y por eso quiero que revisemos tu caso de forma individual. En cuanto a la compensación, te pido por favor que nos contactes directamente por el chat dentro de la app o al correo para poder analizar tu caso en detalle y ver qué podemos hacer. Cada situación es distinta y queremos evaluarla correctamente antes de darte una respuesta definitiva. Entiendo que estés considerando otras opciones, pero nos gustaría tener la oportunidad de revisar tu caso y ayudarte. Tomamos muy en serio tanto la estabilidad de la app como la confianza de nuestros clientes. Siento sinceramente lo ocurrido. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously. Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store. We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away. Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.

Meraba, Ben Mehmed, Releasit için Tech Support App Lead’im. Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir problemdir ve müşterilerinizin sipariş oluşturmasını engelleyebileceği için ne kadar acil ve kritik olduğunu çok iyi anlıyorum. Bu sorun artık giderildi ve uygulama şu anda stabil çalışıyor. Yine de sizde devam ediyorsa lütfen uygulama içindeki canlı sohbetten veya [support email] üzerinden bize yazın. Mağazanızı hemen kontrol edip sorunun tamamen çözüldüğünden emin olalım. Tekrar kusura bakmayın ve yaşattığı aksaklık için özür dilerim. Mehmed, Tech Support App Lead

Merhaba, Ben Mehmed, Releasit için Tech Support App Lead’im. Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir sorundur ve müşterilerinizin sipariş verememesi çok ciddi bir durumdur. Bunun işinize etkisini tamamen anlıyorum. Bu teknik sorun giderildi ve uygulama şu anda stabil şekilde çalışıyor. Eğer mağazanızda hâlâ aynı hatayı görüyorsanız, lütfen hemen uygulama içi canlı sohbetten veya support email üzerinden bizimle iletişime geçin. Mağazanızı öncelikli olarak kontrol edelim ve tamamen düzeldiğinden emin olalım. Yaşattığımız aksaklık için tekrar özür dilerim. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that you’ve experienced issues for two days and felt that you didn’t receive a response. I completely understand how frustrating that must be, especially when the app is critical to your order flow. During the incident, we were handling a very large volume of inquiries, and our team has been working hard to respond to every single merchant as quickly as possible. That said, it is possible that we may have had an oversight with your message, and if that is the case, I sincerely apologize. The issue has now been fully resolved, and the app is stable. Our team worked through a very large volume of inquiries during this period and did everything possible to restore normal operation as quickly as we could. If you are still experiencing any problems at all, please contact us directly through the in app chat or email us, and we will immediately review your store to ensure everything is working correctly. Looking forward hearing from you Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Entiendo perfectamente tu frustración, especialmente en pleno Q4, que es uno de los periodos más importantes del año en ventas. Si la app no estaba funcionando y además sentiste que no recibías respuesta, es totalmente comprensible que estés molesto. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable en este momento. Durante el incidente recibimos un volumen muy alto de mensajes, pero eso no quita que debimos responderte con mayor rapidez. Te pido disculpas sinceramente si hubo una demora en tu caso. Por favor, contáctanos nuevamente por el chat dentro de la app o al correo support email para que podamos revisar tu tienda de inmediato y asegurarnos de que todo esté funcionando correctamente. Lamentamos mucho el impacto que esto haya tenido en tus ventas. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re truly sorry for the disruption you experienced — we completely understand how critical checkout stability is for your store, and we know how stressful it must have been to face order interruptions. The issue you encountered was caused by an unexpected technical incident, and our engineering team treated it with the highest priority to restore service as quickly as possible. We know that “as quickly as possible” still doesn’t make up for the impact on your business, and for that, we sincerely apologize. Stability and reliability are extremely important to us, and we’ve since taken additional measures to prevent this from happening again. We would really appreciate the opportunity to speak with you directly and review your store to ensure everything is now running smoothly. Please reach out to us through our chat widget so we can assist you personally. Thank you for your feedback — it truly helps us improve.

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo lo que estás describiendo. Entiendo perfectamente la frustración de invertir dinero en publicidad y que el formulario no funcione, afectando directamente tus ventas. Esa es una situación muy seria y no la tomamos a la ligera. El problema técnico ya ha sido solucionado y la app se encuentra estable. Si en algún momento no recibiste respuesta, quiero disculparme sinceramente. Durante el incidente recibimos un volumen muy alto de mensajes, pero eso no cambia el hecho de que debimos responderte. Por favor contáctanos nuevamente por el chat dentro de la app o al correo [support email] para que podamos revisar tu tienda de inmediato y asegurarnos de que todo esté funcionando correctamente ahora. Si hubo algún inconveniente adicional, queremos analizarlo contigo directamente. De verdad sentimos el impacto que esto tuvo en tu negocio y estamos aquí para ayudarte. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I want to sincerely apologize for the impact this incident had on your store. We fully understand how serious this is, especially when COD is your only checkout option. Having to pause your store and lose real sales is incredibly frustrating, and we do not take that lightly. We have identified the root cause of the issue and implemented corrective measures to restore stability. Our engineering team has also added additional safeguards to reduce the risk of similar disruptions happening again. That said, I completely understand that during the outage, not having a clear ETA or workaround was frustrating. While some technical incidents are complex and difficult to time precisely, we recognize that clearer communication and contingency guidance are essential, especially for merchants who rely entirely on COD. We are actively improving our monitoring and incident communication process to ensure better transparency moving forward. If you’re open to it, I would truly appreciate the opportunity to personally review your store and confirm everything is now functioning correctly. Please feel free to reach out to us directly so we can assist you further. Again, I’m deeply sorry for the disruption and the business impact it caused. Mehmed, Tech Support App Lead