Releasit COD Form & Upsells

Bom dia, Sou Mehmed, Tech Support App Lead da Releasit. Lamento sinceramente pela sua experiência no dia 23. Sabemos que ficar o dia todo com a aplicação fora do ar, sem conseguir um retorno claro sobre o que estava acontecendo, é extremamente frustrante, especialmente em um dia tão importante para vendas. O problema técnico já foi identificado e corrigido, e a aplicação está estável. Mesmo assim, reconhecemos que a comunicação durante o incidente poderia ter sido melhor, e peço desculpas se você se sentiu sem suporte naquele momento. Entendemos sua decisão, mas se estiver disposto, gostaríamos da oportunidade de revisar seu caso e garantir que tudo esteja funcionando corretamente na sua loja. Pode nos contatar pelo chat dentro do app ou pelo e-mail [support email]. Sentimos muito pelo transtorno causado. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the experience you’ve had and for the impact this issue had on your sales. A form not loading ,especially for an extended period is extremely serious, and we fully understand how this could lead to a significant drop in conversions. We have identified the root cause of the issue and implemented a fix to restore normal functionality. We are also reinforcing our monitoring systems to detect and resolve similar issues much faster moving forward. Regarding support response time, I sincerely apologize if you felt we were slow. During high-impact incidents, we prioritize resolving the technical issue as quickly as possible, but we recognize that timely and clear communication is just as important. We are actively improving our response and update process during critical situations. If you are open to it, please reach out to us directly so we can personally verify that everything is fully operational on your store and assist you further. Again, I’m very sorry for the disruption and the impact on your business. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. First of all, I want to sincerely apologize for the experience you described. We fully understand how critical December 23rd is for sales, especially when running high-budget advertising campaigns. Reading that your store was unable to process orders during such an important period is something we take extremely seriously. The ApolloError status code 500 you mentioned was related to a temporary server-side incident. Our engineering team worked to resolve it as quickly as possible, but we completely acknowledge that even a few hours of disruption during peak season can have a significant financial impact. Regarding order recovery, we truly wish there were a way to retrieve orders that were never successfully created in Shopify due to the failed confirmation. Unfortunately, when the checkout submission fails before Shopify registers the order, there is no data stored that can be restored. We understand how frustrating this is, especially when paid traffic is involved. We also want to clarify that stability is our top priority, particularly for merchants on higher-volume plans. Since the incident, we have implemented additional monitoring and safeguards to further reduce the risk of similar occurrences. We respect your decision and genuinely regret that this situation led you to migrate. If you are ever open to discussing the matter further, I would personally be happy to review your case in detail. Your feedback is important to us and helps us improve both our infrastructure and our communication. Again, I’m truly sorry for the disruption and the impact it had on your business.

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for what you experienced today. An ApolloError – status code 500 is a server side error, and I completely understand how serious this is when it prevents customers from placing orders and directly impacts your revenue. The issue has now been identified and resolved, and the app is stable. Our engineering team has also reinforced monitoring to reduce the risk of similar incidents happening again. I sincerely apologize for the losses and the stress this caused. If you are still experiencing any problems at all, please contact us immediately through the in app chat or at email, and we will prioritize your store right away. We truly regret the impact this had on your business. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento mucho que haya dejado de funcionar en dos de tus tiendas. Entiendo perfectamente lo grave que es esto, especialmente si ambas estaban activas y recibiendo tráfico o ventas. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable. Aun así, me gustaría revisar personalmente tus dos tiendas para asegurarme de que todo esté funcionando correctamente. Por favor contáctanos por el chat dentro de la app o al correo support email y lo revisamos de inmediato con prioridad. Sentimos sinceramente los inconvenientes ocasionados. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento mucho que la app esté colgada y que en este momento no esté aceptando pedidos. Entiendo perfectamente lo urgente que es esta situación, especialmente si tus clientes no pueden completar sus compras. Por favor contáctanos directamente a través del chat en vivo dentro de la app o por correo para que podamos priorizar tu caso de inmediato. Nuestro equipo puede revisar la configuración y la conexión de tu tienda y ayudarte a solucionarlo lo antes posible. Tomamos este tipo de situaciones con mucha seriedad y estamos aquí para ayudarte a restablecer el funcionamiento normal cuanto antes. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead