Releasit COD Form & Upsells

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m genuinely sorry to read this, especially considering that you’ve trusted and recommended our app to your clients and community. That means a lot, and I understand how frustrating it must have been to feel that your time was wasted over what should have been a simple billing correction. When billing issues arise, our team sometimes requests specific store level details for security and compliance reasons, particularly when working with developers or third parties. However, that should always be explained clearly and handled efficiently. If the process felt unnecessary, repetitive, or unprofessional, then we clearly fell short in your case. Given that you work at the scale you mentioned and have featured us in your tutorials, I would truly appreciate the opportunity to personally review what happened. If you’re open to it, please reach out and ask for the case to be escalated to me directly. I want to understand where the breakdown occurred and ensure this does not repeat. We value partners and developers who build with and recommend our app. I’m sincerely sorry that this experience damaged your trust. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento sinceramente que hayas tenido esa experiencia con nuestro equipo. Entiendo perfectamente que cuando hay demoras o no se perciben soluciones claras, eso puede afectar directamente las ventas y generar mucha frustración. Nuestro objetivo siempre es responder lo más rápido posible y ofrecer soluciones concretas, especialmente cuando se trata de algo que impacta el proceso de ventas. Si en tu caso no fue así, te pido disculpas. Durante algunos periodos hemos tenido un volumen muy alto de solicitudes, pero eso no debe traducirse en una mala experiencia para ti. Si estás dispuesto, me gustaría revisar personalmente tu caso para entender qué ocurrió y asegurarme de que recibas la atención adecuada. Puedes contactarnos nuevamente y pedir que tu caso sea escalado a mi nombre. Gracias por tu feedback, lo tomamos muy en serio porque nos ayuda a mejorar. Mehmed, Tech Support App Lead

Hola, Mi nombre es Mehmed y soy el Líder de Soporte Técnico de Releasit. Antes que nada, lamento mucho la situación que estás experimentando. Entiendo perfectamente lo frustrante que puede ser no poder acceder a la aplicación, especialmente cuando necesitas gestionarla en tu tienda. El mensaje “La página cod-form-app.releas.it ha rechazado la conexión” suele aparecer cuando hay un bloqueo temporal o una restricción en la conexión que impide que la aplicación cargue correctamente. Para poder ayudarte cuanto antes, ¿podrías confirmarme lo siguiente? Si estás accediendo desde el panel de Shopify o desde un enlace externo Si has intentado abrir la aplicación en otro navegador (Chrome, Firefox, Safari) Si estás utilizando una red diferente (por ejemplo, probar desde datos móviles en lugar de WiFi) Con esta información podremos identificar rápidamente qué está causando el bloqueo y darte la solución adecuada. Mientras tanto, te pido disculpas nuevamente por las molestias. Estamos aquí para ayudarte y con gusto lo resolveremos juntos. Quedo atento a tu respuesta. Saludos cordiales, Mehmed Líder de Soporte Técnico Releasit

Merhaba, Ben Mehmed, Releasit için Tech Support App Lead’im. En yoğun günlerinizde uygulamanın çökmesi ve bu yüzden sipariş kaybetmeniz gerçekten çok ciddi bir durum. Yaşadığınız kayıp ve hayal kırıklığı için içtenlikle özür dilerim. Böyle kritik zamanlarda sistemin sorunsuz çalışması gerektiğini biz de çok iyi biliyoruz. Yaşanan teknik sorun tespit edildi ve giderildi. Uygulama şu anda stabil şekilde çalışıyor ve benzer bir durumun tekrar yaşanmaması için ek önlemler alındı. Eğer şu anda mağazanızda herhangi bir problem devam ediyorsa, lütfen uygulama içi canlı sohbetten veya support email üzerinden bizimle iletişime geçin. Mağazanızı öncelikli olarak kontrol edip her şeyin düzgün çalıştığından emin olalım. Tekrar yaşattığımız aksaklık için üzgünüm. Mehmed, Tech Support App Lead

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that you were charged even though you believe you didn’t use the app. I completely understand how concerning and frustrating that can feel, and I want to help clarify this for you as clearly as possible. Our app follows Shopify’s billing system, which means charges are based on the plan being active — not on usage. If the app was still installed and the plan was active at any point during the billing cycle, Shopify will process the charge automatically on our behalf, even if the app wasn’t actively used. That said, I genuinely want to make sure everything is correct in your case. If you believe the charge was made in error, please feel free to contact us directly via email or chat with your store URL, and I will personally review your billing history to see what happened and what can be done to fix it. Once again, I’m very sorry for the inconvenience this caused you, and I appreciate you taking the time to let us know. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m really sorry to hear about the issues you experienced with your Facebook Pixel and campaigns. I completely understand how serious it is when ad campaigns stop working, especially across multiple stores. Regarding the “Content ID” issue, our app does not remove or block Facebook Pixel tracking by default. In most cases, this type of error happens due to how the pixel is configured in the theme, through Shopify’s Facebook channel, or via custom event mapping. However, if something in the app configuration affected the event parameters, we absolutely want to investigate it properly. Since you mentioned that multiple stores were impacted, I would truly appreciate the opportunity to review at least one of them in detail. We can check: • How the pixel is installed (theme, Shopify integration, or third party app) • Whether the Content ID parameter is being passed correctly • If there is any conflict or missing variable in the event setup If there is anything on our side contributing to this, we will help you fix it immediately. Please reach out to us via in app chat or at support email and mention this review so we can prioritize your case. We want to make sure your tracking and campaigns are fully restored and stable. Thank you for bringing this to our attention. Mehmed, Tech Support App Lead

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that your experience with our service has led you to feel this way. We never want any of our merchants to feel disappointed or let down, and I truly apologize if we failed to meet your expectations. Your feedback is important to us, even when it’s difficult to hear. It helps us understand where we need to improve, both in the app and in the support we provide. We always aim to offer fast, helpful, and human assistance, and I’m sorry if that was not reflected in your interactions with us. If you’re open to it, I would really appreciate the chance to understand what went wrong and see how we can make things right for you. Please feel free to reach out through email or our chat support — we will gladly assist you with anything you need. Thank you for taking the time to share your experience. It truly helps us improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m truly sorry to hear about the experience you’ve had. I completely understand how upsetting it can be when an app you rely on behaves inconsistently, and I’m sorry that this has caused you frustration on multiple occasions. You deserve a stable, reliable solution — and a support team that helps you feel heard and supported. I also want to sincerely apologize if at any point our team made you feel that your concerns were being dismissed. That is never our intention. We take every report seriously, and we genuinely try to investigate each case thoroughly so we can provide a clear explanation or a fix as quickly as possible. If we failed to communicate that properly, I’m truly sorry. Regarding the glitches you mentioned, I would really appreciate the opportunity to look into them in detail. Sudden issues can sometimes be caused by external changes or interactions with other apps, but regardless of the cause, our responsibility is to help you resolve them — not to deny them or leave you feeling unsupported. As for your comment about reviews, I want to assure you that all our reviews come from real merchants using our app. We do not buy or incentivize reviews of any kind. Still, I understand why you might feel this way when your experience has been so frustrating, and I’m sorry that we haven’t earned your trust. If you are willing, I would really like to take a closer look at the specific issues you’re facing so we can work on providing a stable solution. Please feel free to reach out through email or our chat support at any moment — I will personally make sure your concerns are handled with priority. Thank you for sharing your honest feedback. Although it’s difficult to hear, it is truly appreciated, and it helps us understand where we need to improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there. I am Mehmed, tech support app lead for Releasit. I am really sorry for the troubles you have been experiencing. Can you please contact us through chat widget or through email [email protected] so we can immediately investigate what is the issue? Looking forward hearing from you Mehmed

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. Thank you for sharing your honest feedback with us. I’m very sorry to hear that your experience with our support team has not been positive. I completely understand how frustrating it can be when the help you receive feels unhelpful or robotic, and that is definitely not the experience we want to provide. At the same time, I truly appreciate that you find the app itself good — but you absolutely deserve both a reliable application and a support team that genuinely helps when you need it. Your message is very important to us, and we are continuously working on improving the quality of our support. We want to make sure every interaction feels human, clear, and truly helpful. I apologize if we fell short of that in your case. If there is any specific issue you still need assistance with, please feel free to reach out through email or our chat system — I will personally make sure you receive the support you need. Thank you again for your feedback. It’s highly appreciated and helps us become better for all our valued merchants. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. First, I want to sincerely apologize for the experience you described. What you outlined is not the level of professionalism or respect we expect from our support team, and I’m truly sorry that you felt dismissed and disrespected. No customer should feel interrupted, ignored, or treated rudely while asking for help. Even in complex situations, our responsibility is to listen carefully, communicate clearly, and remain patient and supportive. If that did not happen in your case, we take that very seriously. I would genuinely appreciate the opportunity to review this interaction internally. We continuously train our team on communication and problem resolution, and feedback like yours is critical to improving. If you are open to it, please contact us directly and ask for your case to be escalated to me personally. I want to understand exactly what happened and address it properly. Regardless, I’m truly sorry that this experience left you with such a negative impression. That is not the standard we aim for, and we will work to ensure better consistency, professionalism, and respect in every interaction moving forward. Mehmed, Tech Support App Lead

Dear Urban Storie INDIA, Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system. Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be. We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality. We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately. While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review. Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support and with the app itself. I understand how disappointing and frustrating it must feel to encounter repeated issues, especially after investing both time and money into a solution you expect to work reliably. I am truly sorry that we have not met your expectations. What you described is definitely not the experience we want any of our merchants to go through, and I fully understand why you would feel upset. Your feedback is extremely important for us, and I genuinely appreciate you taking the time to share it, even if the experience was negative — it helps us understand where we need to improve. If possible, I would like to take a closer look at the specific issues you faced so we can address them properly and ensure they don’t happen again. Our goal is always to resolve problems as quickly as possible and to offer clear, helpful support at every step. Whenever you’re ready, please reach out through email or our chat support system, and I will personally make sure your case is reviewed thoroughly and handled with priority. Once again, I’m very sorry for the frustration this has caused you, and I truly appreciate your honesty. We are here to help, and we are committed to improving your experience. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead