Releasit COD Form & Upsells

Dear Urban Storie INDIA, Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system. Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be. We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality. We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately. While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review. Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support and with the app itself. I understand how disappointing and frustrating it must feel to encounter repeated issues, especially after investing both time and money into a solution you expect to work reliably. I am truly sorry that we have not met your expectations. What you described is definitely not the experience we want any of our merchants to go through, and I fully understand why you would feel upset. Your feedback is extremely important for us, and I genuinely appreciate you taking the time to share it, even if the experience was negative — it helps us understand where we need to improve. If possible, I would like to take a closer look at the specific issues you faced so we can address them properly and ensure they don’t happen again. Our goal is always to resolve problems as quickly as possible and to offer clear, helpful support at every step. Whenever you’re ready, please reach out through email or our chat support system, and I will personally make sure your case is reviewed thoroughly and handled with priority. Once again, I’m very sorry for the frustration this has caused you, and I truly appreciate your honesty. We are here to help, and we are committed to improving your experience. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead