Releasit COD Form & Upsells
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We solved the problem. Kudos to Kemal!
Very fast answers, staff is really good, specially Kemal, he was very kind and did his best to solve my problem.
Aplicación perfecta para pedidos contra reembolso. La velocidad que tienen a la hora de resolver problemas con el chat es genial! recomendadisima.
We had an issue with the application and contacted support via chat. A representative named Dzenan responded. We explained the problem we were experiencing, and he was extremely helpful, paying close attention to every detail and, most importantly, resolving the issue. It’s very important to have someone like that on the team—someone who truly cares about the client and takes the time not only to fix the problem but also to offer advice and guidance. All praise for Dzenan, and we will definitely ask for him again if we encounter any issues in the future.
we tried a lot of cod based forms apps... the app is perfect, fast with very flexible options from upsells, crossalles increasing the AOV... and the communication is very fast the whole day specially with Kemal, he is super friendly, fast , and very professionnal
I come from an engineering background so I'm aware that quality of an app is determined when there are issues and not what when everything is working seamlessly. After an outage, they sent a notification intimating my team and resolved it in a reasonable timeframe. The support contact I spoke to, Kemal, was very professional and helpful in the overall interaction. Highly recommended, just for how pleasant the support experience was when the app didn't work as expected.
me encanta
me hicieron perder 500 dolares en publicidad porque dejo de funcionar la app
Soy Mehmed, Tech Support App Lead de Releasit. Lamento sinceramente lo que ocurrió y entiendo perfectamente lo grave que es perder 500 dólares en publicidad porque la app dejó de funcionar. Cuando se están ejecutando campañas pagadas, cualquier interrupción puede tener un impacto directo y muy frustrante en el negocio. El problema ya ha sido solucionado y la app se encuentra estable. Aun así, comprendemos que eso no cambia el impacto que tuvo en su momento, y por eso tomamos este tipo de situaciones con la máxima seriedad. También estamos reforzando nuestros sistemas de monitoreo para prevenir que algo similar vuelva a ocurrir. Por favor contáctanos directamente por el chat dentro de la app o al correo para que podamos revisar tu caso en detalle y asegurarnos de que todo esté funcionando correctamente en tu tienda. De nuevo, siento mucho la situación y el impacto que tuvo en tus campañas. Mehmed, Tech Support App Lead
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead
App is perfect. Thank you very much.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the situation you experienced. A 500 error preventing customers from placing COD orders is extremely serious, and I completely understand how two days of disruption could result in significant financial loss. The issue has now been identified and resolved, and the app is stable. We have also strengthened our monitoring systems to reduce the risk of similar incidents happening again. I’m especially sorry if you felt you couldn’t reach us. During the incident we received a very high volume of messages, but that should never leave you feeling unsupported. If there was any oversight with your inquiry, I sincerely apologize. If you are still experiencing any issues at all, please contact us through the in app chat or at [support email], and we will prioritize your case immediately. We are here to make sure your store is fully operational. Again, I’m very sorry for the impact this caused your business. Mehmed, Tech Support App Lead
I am really impressed with the Cod Resealit support team. I wanted to customize my checkout form to make it cleaner and more user-friendly for my customers, and even though some features weren't available by default in the V2 form, they went the extra mile. They provided a custom script and CSS to hide unnecessary sections and helped me optimize the layout. Fast, professional, and very helpful for anyone looking to scale their E-commerce business. Highly recommended
We experienced multiple outages on two Shopify stores using Releasit COD Form. The app went down during live ad campaigns, preventing customers from completing orders. After following support’s advice to uninstall and reinstall, the app failed again shortly after, causing additional ad spend and revenue losses. There was no prior outage notification, which made it impossible to pause ads in time. Support was responsive and polite, but for a checkout-critical app, reliability and real-time incident alerts are essential. If you’re running ads, make sure you have a backup checkout solution.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. First, I genuinely want to say I’m sorry for what you experienced. Having outages happen during live ad campaigns, not just once but multiple times, is incredibly frustrating, especially when it directly affects your ad spend and revenue. I completely understand how damaging that can be. Reinstalling the app is sometimes recommended as a quick way to refresh the Shopify connection, but I understand how disappointing it must have felt when the issue returned shortly after. That’s not the experience we want any merchant to have, particularly for something as checkout critical as COD. You’re also absolutely right about communication. Not having a real time outage notification makes it much harder to react quickly and pause campaigns. We’ve taken this feedback seriously and are actively improving both our infrastructure monitoring and how we communicate incidents to merchants. I truly appreciate you acknowledging our support team’s responsiveness. That means a lot. At the same time, we know that politeness alone isn’t enough. Stability and transparency are essential, especially for stores running paid traffic. If you’re open to it, I would be happy to personally review both stores to ensure everything is now fully stable and optimized. Thank you for the honest feedback. It helps us improve where it matters most. Mehmed, Tech Support App Lead
Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We sincerely apologize for the extended service disruption you experienced. An outage lasting this long, especially without clear communication is understandably frustrating and unacceptable, particularly for a COD form app that directly impacts order processing. Reliability and transparency are extremely important to us, and we regret that we fell short in your experience. Our engineering team has been actively working to resolve the issue and restore full stability as quickly as possible. At the same time, we recognize that better real-time updates and clearer communication should have been provided. We are reviewing both the technical cause and our communication process to ensure improvements are made on both fronts. Your feedback is taken seriously, and we truly appreciate you raising this concern. If you are open to it, please contact us directly so we can provide you with the latest update regarding your store and ensure everything is properly restored. Mehmed, Tech Support App Lead
muy buena app recomendado al 1000%
ME HAN HECHO PERDER 300 euros!!!! La aplicacion dio un falo ayer y no registra ventas por lo que todo el dinero invertido ayer en publicidad se ha ido a la basura!!! Y seguro que no me devuelven una parte, ni me compensan de ninguna manera. Ahora para cobrar son rapidisimos. Es mucho mas segura la app: EasySell COD Form, y me voy a ella a no ser que me compensen como minimo esa cantidad. HORRIBLE APP!!!! Sigue inactiva, me sale: ApolloError Response not successful: Received status code 500 y un boton de contacto que no funciona, asi que he puesto: EasySell COD Form para poder seguir funcionando, TODO MAL y ya es la 2a vez que me pasa este error! Si no me dan una compensación se acabó esta app Es una pp que fallta de vez en cuando dejandote sin chekout y encima no puedes ponerte en contacto con ellos, pero te cobran como un app top, mejor usar otras apps Ademas Valentina de atención al cliente, no escucha, no lee lo que le pides, y se inventa todo. Un 0 de atencion al cliente
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo la situación que describes. Entiendo perfectamente la frustración y el enojo que genera perder 300 euros en publicidad porque la aplicación falló y no se registraron las ventas. Cuando se invierte dinero en campañas, cualquier interrupción tiene un impacto directo y muy doloroso en el negocio. El fallo que ocurrió ya ha sido corregido y la app se encuentra estable. Aun así, sé que eso no compensa automáticamente el impacto que tuvo en tu inversión publicitaria, y por eso quiero que revisemos tu caso de forma individual. En cuanto a la compensación, te pido por favor que nos contactes directamente por el chat dentro de la app o al correo para poder analizar tu caso en detalle y ver qué podemos hacer. Cada situación es distinta y queremos evaluarla correctamente antes de darte una respuesta definitiva. Entiendo que estés considerando otras opciones, pero nos gustaría tener la oportunidad de revisar tu caso y ayudarte. Tomamos muy en serio tanto la estabilidad de la app como la confianza de nuestros clientes. Siento sinceramente lo ocurrido. Mehmed, Tech Support App Lead
I have been fully compensated for my losses. Thank you to the team cod form.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously. Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store. We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away. Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.
Response not successful: Received status code 500 Bu hatayı alıyoruz ve kimseye ulaşamıyoruz bu durum ile alakalı.
Meraba, Ben Mehmed, Releasit için Tech Support App Lead’im. Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir problemdir ve müşterilerinizin sipariş oluşturmasını engelleyebileceği için ne kadar acil ve kritik olduğunu çok iyi anlıyorum. Bu sorun artık giderildi ve uygulama şu anda stabil çalışıyor. Yine de sizde devam ediyorsa lütfen uygulama içindeki canlı sohbetten veya [support email] üzerinden bize yazın. Mağazanızı hemen kontrol edip sorunun tamamen çözüldüğünden emin olalım. Tekrar kusura bakmayın ve yaşattığı aksaklık için özür dilerim. Mehmed, Tech Support App Lead
Response not successful: Received status code 500 ALDIĞIM HATA BU VE İNSANLAR SİPARİŞ VEREMİYOR
Merhaba, Ben Mehmed, Releasit için Tech Support App Lead’im. Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir sorundur ve müşterilerinizin sipariş verememesi çok ciddi bir durumdur. Bunun işinize etkisini tamamen anlıyorum. Bu teknik sorun giderildi ve uygulama şu anda stabil şekilde çalışıyor. Eğer mağazanızda hâlâ aynı hatayı görüyorsanız, lütfen hemen uygulama içi canlı sohbetten veya support email üzerinden bizimle iletişime geçin. Mağazanızı öncelikli olarak kontrol edelim ve tamamen düzeldiğinden emin olalım. Yaşattığımız aksaklık için tekrar özür dilerim. Mehmed, Tech Support App Lead
the app is not working tow days now, and no response from them.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that you’ve experienced issues for two days and felt that you didn’t receive a response. I completely understand how frustrating that must be, especially when the app is critical to your order flow. During the incident, we were handling a very large volume of inquiries, and our team has been working hard to respond to every single merchant as quickly as possible. That said, it is possible that we may have had an oversight with your message, and if that is the case, I sincerely apologize. The issue has now been fully resolved, and the app is stable. Our team worked through a very large volume of inquiries during this period and did everything possible to restore normal operation as quickly as we could. If you are still experiencing any problems at all, please contact us directly through the in app chat or email us, and we will immediately review your store to ensure everything is working correctly. Looking forward hearing from you Mehmed, Tech Support App Lead
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