Releasit COD Form & Upsells
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La app no esta funcionando, contacto al servicio de ayuda y no contestais, me estáis jodiendo las ventas en pleno Q4???
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Entiendo perfectamente tu frustración, especialmente en pleno Q4, que es uno de los periodos más importantes del año en ventas. Si la app no estaba funcionando y además sentiste que no recibías respuesta, es totalmente comprensible que estés molesto. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable en este momento. Durante el incidente recibimos un volumen muy alto de mensajes, pero eso no quita que debimos responderte con mayor rapidez. Te pido disculpas sinceramente si hubo una demora en tu caso. Por favor, contáctanos nuevamente por el chat dentro de la app o al correo support email para que podamos revisar tu tienda de inmediato y asegurarnos de que todo esté funcionando correctamente. Lamentamos mucho el impacto que esto haya tenido en tus ventas. Mehmed, Tech Support App Lead
Excellent customer support, had some problems but we reached an agreement and everything was solved. This is probably the best COD app for Shopify.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re truly sorry for the disruption you experienced — we completely understand how critical checkout stability is for your store, and we know how stressful it must have been to face order interruptions. The issue you encountered was caused by an unexpected technical incident, and our engineering team treated it with the highest priority to restore service as quickly as possible. We know that “as quickly as possible” still doesn’t make up for the impact on your business, and for that, we sincerely apologize. Stability and reliability are extremely important to us, and we’ve since taken additional measures to prevent this from happening again. We would really appreciate the opportunity to speak with you directly and review your store to ensure everything is now running smoothly. Please reach out to us through our chat widget so we can assist you personally. Thank you for your feedback — it truly helps us improve.
El formulario no funciona, me hicieron perder todo el dinero en publicidad! No responden tampoco
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo lo que estás describiendo. Entiendo perfectamente la frustración de invertir dinero en publicidad y que el formulario no funcione, afectando directamente tus ventas. Esa es una situación muy seria y no la tomamos a la ligera. El problema técnico ya ha sido solucionado y la app se encuentra estable. Si en algún momento no recibiste respuesta, quiero disculparme sinceramente. Durante el incidente recibimos un volumen muy alto de mensajes, pero eso no cambia el hecho de que debimos responderte. Por favor contáctanos nuevamente por el chat dentro de la app o al correo [support email] para que podamos revisar tu tienda de inmediato y asegurarnos de que todo esté funcionando correctamente ahora. Si hubo algún inconveniente adicional, queremos analizarlo contigo directamente. De verdad sentimos el impacto que esto tuvo en tu negocio y estamos aquí para ayudarte. Mehmed, Tech Support App Lead
For more than 24 hours, this app totally ruined my checkout. I lost actual sales and had to close my entire store because COD was my only checkout option. Support repeatedly stated that "engineers are working on it," but they did not provide an ETA or a solution. No workaround, no backup, nothing. This kind of checkout app that can take your store offline is just unreliable.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I want to sincerely apologize for the impact this incident had on your store. We fully understand how serious this is, especially when COD is your only checkout option. Having to pause your store and lose real sales is incredibly frustrating, and we do not take that lightly. We have identified the root cause of the issue and implemented corrective measures to restore stability. Our engineering team has also added additional safeguards to reduce the risk of similar disruptions happening again. That said, I completely understand that during the outage, not having a clear ETA or workaround was frustrating. While some technical incidents are complex and difficult to time precisely, we recognize that clearer communication and contingency guidance are essential, especially for merchants who rely entirely on COD. We are actively improving our monitoring and incident communication process to ensure better transparency moving forward. If you’re open to it, I would truly appreciate the opportunity to personally review your store and confirm everything is now functioning correctly. Please feel free to reach out to us directly so we can assist you further. Again, I’m deeply sorry for the disruption and the business impact it caused. Mehmed, Tech Support App Lead
Tive uma ótima experiência com o suporte da Releasit. Um atendimento humanizado, rápido e direto ao ponto. O checkout é completo e bem estruturado. Recomendo muito!
Bom dia, Sou Mehmed, Tech Support App Lead da Releasit. Lamento sinceramente pela sua experiência no dia 23. Sabemos que ficar o dia todo com a aplicação fora do ar, sem conseguir um retorno claro sobre o que estava acontecendo, é extremamente frustrante, especialmente em um dia tão importante para vendas. O problema técnico já foi identificado e corrigido, e a aplicação está estável. Mesmo assim, reconhecemos que a comunicação durante o incidente poderia ter sido melhor, e peço desculpas se você se sentiu sem suporte naquele momento. Entendemos sua decisão, mas se estiver disposto, gostaríamos da oportunidade de revisar seu caso e garantir que tudo esteja funcionando corretamente na sua loja. Pode nos contatar pelo chat dentro do app ou pelo e-mail [support email]. Sentimos muito pelo transtorno causado. Mehmed, Tech Support App Lead
Al principio tuve un problema serio: la app dejó de funcionar y mis clientes no podían comprar. Fue muy frustrante y el soporte no respondía inicialmente. Sin embargo, luego me contactaron por email, me ayudaron a resolver todo rápidamente y ahora la app funciona perfectamente.
Don't use this form, your sales will get affected Here's why: It has a massive error since yesterday, it's been almost a day and they still haven't fixed it. The form is not loading, our sales crashed for almost 80%. Their support is really slow
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the experience you’ve had and for the impact this issue had on your sales. A form not loading ,especially for an extended period is extremely serious, and we fully understand how this could lead to a significant drop in conversions. We have identified the root cause of the issue and implemented a fix to restore normal functionality. We are also reinforcing our monitoring systems to detect and resolve similar issues much faster moving forward. Regarding support response time, I sincerely apologize if you felt we were slow. During high-impact incidents, we prioritize resolving the technical issue as quickly as possible, but we recognize that timely and clear communication is just as important. We are actively improving our response and update process during critical situations. If you are open to it, please reach out to us directly so we can personally verify that everything is fully operational on your store and assist you further. Again, I’m very sorry for the disruption and the impact on your business. Mehmed, Tech Support App Lead
Experiencia muy negativa – pérdidas económicas reales incluso en plan premium El 23 de diciembre, uno de los días más importantes del año para ventas, la app dejó de funcionar de forma crítica. El formulario se mostraba correctamente, pero al confirmar el pedido el botón quedaba en “cargando infinito”, impidiendo que se crearan pedidos. El error técnico que aparecía era ApolloError – status code 500, lo que confirma un fallo interno del servidor. Tenía campañas publicitarias activas con inversión significativa, y durante varias horas la tienda estuvo técnicamente inoperativa sin que me diera cuenta de inmediato. El resultado fue una pérdida considerable de dinero y oportunidades de venta. Quiero aclarar que estoy usando el plan más caro y “premium” de la app, precisamente porque manejo volúmenes altos y necesito estabilidad. Aun así, el fallo ocurrió sin ningún aviso, respaldo ni sistema de contingencia, lo cual es inaceptable para un plan que se vende como el más completo. Probé desde múltiples dispositivos y navegadores. Incluso desinstalé y reinstalé la app, lo que solucionó el problema de forma temporal, pero el fallo volvió a repetirse, demostrando que no se trataba de un error de configuración sino de un problema serio de estabilidad. El soporte respondió disculpándose, pero confirmó que los pedidos no se pueden recuperar y que no se hacen responsables de las pérdidas ocasionadas, algo extremadamente preocupante tratándose de una app que controla directamente el proceso de pedidos y facturación. Debido a esta experiencia, y considerando que incluso en el plan premium no existe protección ante fallos críticos, he decidido migrar a EasySell, ya que no es viable operar campañas pagadas confiando en una app que puede dejar de procesar pedidos sin asumir responsabilidad alguna. No recomiendo esta app a negocios que invierten en publicidad o dependen del COD. Si la usas, ten siempre un plan B, porque una caída como esta puede costar miles en cuestión de horas, incluso pagando el plan más alto.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. First of all, I want to sincerely apologize for the experience you described. We fully understand how critical December 23rd is for sales, especially when running high-budget advertising campaigns. Reading that your store was unable to process orders during such an important period is something we take extremely seriously. The ApolloError status code 500 you mentioned was related to a temporary server-side incident. Our engineering team worked to resolve it as quickly as possible, but we completely acknowledge that even a few hours of disruption during peak season can have a significant financial impact. Regarding order recovery, we truly wish there were a way to retrieve orders that were never successfully created in Shopify due to the failed confirmation. Unfortunately, when the checkout submission fails before Shopify registers the order, there is no data stored that can be restored. We understand how frustrating this is, especially when paid traffic is involved. We also want to clarify that stability is our top priority, particularly for merchants on higher-volume plans. Since the incident, we have implemented additional monitoring and safeguards to further reduce the risk of similar occurrences. We respect your decision and genuinely regret that this situation led you to migrate. If you are ever open to discussing the matter further, I would personally be happy to review your case in detail. Your feedback is important to us and helps us improve both our infrastructure and our communication. Again, I’m truly sorry for the disruption and the impact it had on your business.
Tengo un problema de la aplicación. Sin que yo lo supiera, se produjo un error en la transacción, lo que resultó en un cargo de 9 €. He cambiado de tarjeta bancaria, pero el problema persiste.
ApolloError Response not successful: Received status code 500 You caused me terrible losses today...W9
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for what you experienced today. An ApolloError – status code 500 is a server side error, and I completely understand how serious this is when it prevents customers from placing orders and directly impacts your revenue. The issue has now been identified and resolved, and the app is stable. Our engineering team has also reinforced monitoring to reduce the risk of similar incidents happening again. I sincerely apologize for the losses and the stress this caused. If you are still experiencing any problems at all, please contact us immediately through the in app chat or at email, and we will prioritize your store right away. We truly regret the impact this had on your business. Mehmed, Tech Support App Lead
dejo de funcionar en dos de mis tiendas
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento mucho que haya dejado de funcionar en dos de tus tiendas. Entiendo perfectamente lo grave que es esto, especialmente si ambas estaban activas y recibiendo tráfico o ventas. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable. Aun así, me gustaría revisar personalmente tus dos tiendas para asegurarme de que todo esté funcionando correctamente. Por favor contáctanos por el chat dentro de la app o al correo support email y lo revisamos de inmediato con prioridad. Sentimos sinceramente los inconvenientes ocasionados. Mehmed, Tech Support App Lead
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead
buena atencion al cliente
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento mucho que la app esté colgada y que en este momento no esté aceptando pedidos. Entiendo perfectamente lo urgente que es esta situación, especialmente si tus clientes no pueden completar sus compras. Por favor contáctanos directamente a través del chat en vivo dentro de la app o por correo para que podamos priorizar tu caso de inmediato. Nuestro equipo puede revisar la configuración y la conexión de tu tienda y ayudarte a solucionarlo lo antes posible. Tomamos este tipo de situaciones con mucha seriedad y estamos aquí para ayudarte a restablecer el funcionamiento normal cuanto antes. Mehmed, Tech Support App Lead
Es buena, bonita, fácil de usar para el cliente y empresa.
Claro y responden bien al hacer consultas
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