Releasit COD Form & Upsells

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support team. You should never feel frustrated or unheard when reaching out for help, and I’m truly sorry that our replies felt basic and that you had to repeat yourself multiple times. That is not the level of support we aim to deliver, and I completely understand why this left you disappointed. I’m also very sorry to hear about your interaction with Kerim. He always tries his best to assist, but in this case, it’s clear that we did not provide the clarity or depth you needed. I take full responsibility for that, and I truly appreciate you bringing it to our attention. Regarding AB testing and compatibility with tools like Intelligems: AB testing is now fully available as a feature within our app, and we would be more than happy to help you enable it and ensure it works correctly for your store. I’m sorry that this wasn’t communicated clearly before, and that you didn’t receive the support needed to take advantage of it. As for the tracking issues with your pixel, these situations can be complex due to how Shopify processes COD orders and triggers events, but it is still our responsibility to help you navigate this and find the best setup or workarounds. I’m sorry you didn’t receive the level of guidance you needed. I truly appreciate that, despite everything, you took the time to share your feedback. It helps us understand where we need to improve, both in our support and in the product. If you’re open to it, I would really like the chance to review your case in detail and help get everything working properly for you. Feel free to reach out via email or chat and ask for me directly, I will personally take care of your request. Thank you again for your honesty, and I’m very sorry for the frustration this has caused. Kind regards, Mehmed Tech Support App Lead Releasit