Releasit COD Form & Upsells
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didnt use the app they still charged
Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that you were charged even though you believe you didn’t use the app. I completely understand how concerning and frustrating that can feel, and I want to help clarify this for you as clearly as possible. Our app follows Shopify’s billing system, which means charges are based on the plan being active — not on usage. If the app was still installed and the plan was active at any point during the billing cycle, Shopify will process the charge automatically on our behalf, even if the app wasn’t actively used. That said, I genuinely want to make sure everything is correct in your case. If you believe the charge was made in error, please feel free to contact us directly via email or chat with your store URL, and I will personally review your billing history to see what happened and what can be done to fix it. Once again, I’m very sorry for the inconvenience this caused you, and I appreciate you taking the time to let us know. Kind regards, Mehmed Tech Support App Lead Releasit
Excellent App! Very useful and user-friendly. It can help you increase conversion rate and average order value. What is more important to me is the support. They immediately started solving my problem. They have an excellent support team. Best app for COD! Highly recommended!
Investigue y menciona q es la mejor app para Peru, hoy me toco una asesora llamada valentina, y me dio solucion a los que otros asesores previamnete no me dieron, y se porto muy accesible y agil en su atencion
Excellent services and customer support!
Its a problematic app. After using the app, whihin an week facebook pixel will show error and subsequently facebook ads campaign will stopped working. The reason being "Content ID" is not being captured by this app and so error in Facebook pixel will come. I have installed this app in my multiple shopify store and all store got affected because of this app.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m really sorry to hear about the issues you experienced with your Facebook Pixel and campaigns. I completely understand how serious it is when ad campaigns stop working, especially across multiple stores. Regarding the “Content ID” issue, our app does not remove or block Facebook Pixel tracking by default. In most cases, this type of error happens due to how the pixel is configured in the theme, through Shopify’s Facebook channel, or via custom event mapping. However, if something in the app configuration affected the event parameters, we absolutely want to investigate it properly. Since you mentioned that multiple stores were impacted, I would truly appreciate the opportunity to review at least one of them in detail. We can check: • How the pixel is installed (theme, Shopify integration, or third party app) • Whether the Content ID parameter is being passed correctly • If there is any conflict or missing variable in the event setup If there is anything on our side contributing to this, we will help you fix it immediately. Please reach out to us via in app chat or at support email and mention this review so we can prioritize your case. We want to make sure your tracking and campaigns are fully restored and stable. Thank you for bringing this to our attention. Mehmed, Tech Support App Lead
Estoy muy satisfecho con el servicio de Releasit. Me ayudaron a implementar en mi formulario la cobertura de las zonas de envío en provincias de manera rápida y eficiente. Su equipo fue muy atento, brindándome soporte personalizado y asegurándose de que todo funcionara a la perfección. Ahora, gracias a su solución, mis clientes pueden verificar fácilmente si su ubicación está dentro de nuestra área de entrega. ¡Definitivamente los recomiendo!
asistencia oportuna y rápida, recomendados 100 %, me ayudaron con mucha amabilidad y educación
Es muy conveniente para hacer tus ventas contra entrega; facil de diseñar tu formulario y con un exelente servicio al cliente. Cuando tienes alguna duda escribes al WhatsApp y te atienden súper rápido. La recomiendo 100 %
La recomiendo mucho, me ha ayudado a aumentar la conversión a compras de las visitas de mi página!
Great app. I happily use its features. The "Buy With Cash on Delivery" button integrates perfectly into your store and will improve the service for customers from the countries you’ve chosen. The support team responds very quickly and helps resolve any issues you might have. I highly recommend installing it!
Muito bom, otimiza o tempo do cliente e evita erros de digitação ao preencher o formulário.
Considerando que es una herramienta que debiera venir integrada desde shopify para generar pedidos COD funciona super bien, Releasit es muy completa y personalizable. No dejo 5 estrellas, solo porque encuentro el precio un poco alto para algo que debiese venir gratis en shopify. Por otra parte, lejos lo mejor es la atención al cliente, responden muy rápido y son bastante eficientes.
me paraceio muy bien la ayuda que me dieron son muy formales
I've been using this app for the past few months, and I have to say, it's been an amazing experience. The features they offer are top-notch, and their 24/7 service has been incredibly reliable. Recently, I requested some additional features, and their team went above and beyond to implement them for me. Their flexibility and dedication to user satisfaction truly set them apart.
La verdad la experiencia es superbuena, tiene el mejor servicio al cliente que conozco hasta la fecha, Muchas gracias. La verdad es la mejor app del mundo con el mejor sercicio
Excelente aplicación, muy útil amigable para poder lograr formulario contra entrega.
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