Rep AI: AI Chat & Live Chat
Grow sales using a ChatGPT AI Chatbot with proactive AI...
Rating
4.8
feedback
105
chart
#665
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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2%
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23%
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Reviews Summary
Rep AI is highly praised by users for its effectiveness in improving customer engagement, increasing conversions, and saving time for businesses. Users appreciate the seamless setup process, responsive support team, and the ability of the AI to provide accurate and helpful responses to customer inquiries. The team behind Rep AI, including individuals like Dafi, Gabriela, and Kylee, is commended for their exceptional customer service and support. However, there are some concerns raised by a few users regarding the AI occasionally providing incorrect answers and leading to frustrating interactions with customers. Despite this, the majority of reviews highlight the positive impact of Rep AI on sales, customer service, and overall business efficiency.
Highlights
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Feb. 16, 2026
I had a very bad experience with REP AI The company is extremely expensive and charges for a lot of traffic that does not seem real. We were billed for high traffic numbers, but the quality of that traffic was very questionable. The chat is very slow in most cases. Sometimes it takes up to 30 seconds to respond, which is unacceptable for an e-commerce business. Customers expect instant answers, and this delay hurts conversion rates. Even worse, the system made multiple mistakes. In several cases, the chatbot gave answers that sounded like commitments or guarantees. Customers relied on what was written there, and when it turned out to be incorrect, they blamed us. This caused financial loss and damaged customer trust. There are many better tools on the market. For the price they charge, the performance and reliability are simply not good enough. I would not recommend REP AI
Jan. 29, 2026
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
Jan. 29, 2026
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
Jan. 27, 2026
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback. We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver. We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations. We offer a variety of AI training tools to make these adjustments quickly and easily. Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Nov. 27, 2025
LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team
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