Rep AI: AI Chat & Live Chat
Grow sales using a ChatGPT AI Chatbot with proactive AI...
Rating
4.8
feedback
108
chart
#657
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
23%
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Less than a year
71%
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More than a year
2%
Reviews Summary
The reviews for the Rep AI Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to improve customer engagement, increase conversions, save time for businesses, and provide excellent customer support. Users appreciate the ease of integration, the effectiveness of the AI chatbot in handling customer inquiries, and the support from the Rep AI team. On the other hand, negative feedback revolves around issues such as high pricing, questionable traffic quality, slow chat responses, inaccurate answers from the chatbot, and customer dissatisfaction with the AI experience. Some users also mentioned concerns about the public perception of AI and its impact on customer trust.
Highlights
Review RSS Feed
All reviews
Feb. 25, 2026
paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.
March 10, 2026
Great company to work with, the app is working well and helps to generate sales + save a lot of time in customer service, highly recommended!
Jan. 29, 2026
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
Jan. 29, 2026
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
Jan. 27, 2026
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback. We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver. We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations. We offer a variety of AI training tools to make these adjustments quickly and easily. Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
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