Rep AI: ChatGPT Sales Chatbot
Rep AI: ChatGPT sales chatbot — more conversions & support
Rating
4.9
feedback
89
chart
#617
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
22%
-
Less than a year
81%
-
More than a year
0%
Reviews Summary
The reviews for the Rep AI Shopify App are overwhelmingly positive, highlighting its effectiveness in improving customer interactions, boosting sales, and providing excellent customer service. Users appreciate the seamless integration with Shopify, the personalized support from the team members like Gabriela, Kylee, Yuval, Sarah, and Dafi, and the significant impact on conversion rates. The AI chatbot is praised for its ability to handle customer inquiries, guide customers through products, and enhance the overall shopping experience. However, there are a few negative reviews mentioning issues with billing and charges even after uninstalling the app, indicating a need for better clarity on payment processes and refunds.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 5, 2025
Rep AI has been a major win for our Shopify store. The tool is smart, fast, and surprisingly easy to integrate. Since installing it, we’ve seen a noticeable improvement in customer engagement and conversion rates. But what really sets Rep apart is the team behind it. Lea and Gabriela have gone above and beyond. Their attention to detail is unmatched, and they’ve been relentless in helping us fine-tune everything to make sure we get the best results. They care about our success like it’s their own business. Honestly, I’m just really glad we found them. It’s had one of the biggest impacts on our bottom line in a long time.
May 1, 2025
Highly recommend this app. Helped tremendously with our customer service and sales. Just be sure to use their support to set up the correct communications with visitors to your site.
April 23, 2025
We have had a fantastic experience working with Dafi! She is been incredibly supportive, proactive, and always goes the extra mile to ensure everything runs smoothly. Her communication is clear and timely, and she genuinely cares about delivering value and solving problems. Dafi has been a true partner throughout our journey, and it is been a pleasure collaborating with her. Highly recommend working with her and the team behind the app!
April 3, 2025
This AI chat app is incredible! Since installing it, our conversion rate has already doubled. I appreciate the 30-day trial to test out the bot, and I’m truly impressed. The team even helped customize it to fit our needs. Big shoutout to Kylee and the excellent customer service I’ve received via email. Keep up the great work, guys!
March 20, 2025
I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled the app and a month later I was billed for it. They charged me for the month after the trial period, even though they had disabled the app because I didn't enter billing information. I contacted shopify and they said I need to contact Rep AI. Rep AI refused to acknowledge the issue and said I should talk to Shopify about a refund. Very shady behaviour to disable a service and continue to bill for it anyway.
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