Rep AI: AI Chatbot & Live Chat
AI Chatbot (ChatGPT) that boosts conversions & gets more sales
Rating
4.8
feedback
106
chart
#544
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
23%
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Less than a year
69%
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More than a year
2%
Reviews Summary
Rep AI is highly praised by users for its effectiveness in improving customer engagement, increasing conversions, and saving time for businesses. Users appreciate the seamless setup process, responsive support team, and the ability of the AI to provide accurate and helpful responses to customer inquiries. The team behind Rep AI, including individuals like Dafi, Gabriela, and Kylee, is commended for their exceptional customer service and support. However, there are some concerns raised by a few users regarding the AI occasionally providing incorrect answers and leading to frustrating interactions with customers. Despite this, the majority of reviews highlight the positive impact of Rep AI on sales, customer service, and overall business efficiency.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
Jan. 29, 2026
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
Jan. 27, 2026
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback. We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver. We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations. We offer a variety of AI training tools to make these adjustments quickly and easily. Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Nov. 27, 2025
LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team
Oct. 25, 2025
Onboarding experience is great, seamless and the AI does a great job talking with customers.
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