Rep AI: ChatGPT Sales Chatbot
Rep AI: ChatGPT sales chatbot — more conversions & support
Rating
4.8
feedback
93
chart
#571
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
22%
-
Less than a year
74%
-
More than a year
0%
Reviews Summary
The reviews for the Rep AI Shopify App are overwhelmingly positive, highlighting its effectiveness in improving customer interactions, boosting sales, and providing excellent customer service. Users appreciate the seamless integration with Shopify, the personalized support from the team members like Gabriela, Kylee, Yuval, Sarah, and Dafi, and the significant impact on conversion rates. The AI chatbot is praised for its ability to handle customer inquiries, guide customers through products, and enhance the overall shopping experience. However, there are a few negative reviews mentioning issues with billing and charges even after uninstalling the app, indicating a need for better clarity on payment processes and refunds.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 3, 2025
This AI chat app is incredible! Since installing it, our conversion rate has already doubled. I appreciate the 30-day trial to test out the bot, and I’m truly impressed. The team even helped customize it to fit our needs. Big shoutout to Kylee and the excellent customer service I’ve received via email. Keep up the great work, guys!
March 20, 2025
I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled the app and a month later I was billed for it. They charged me for the month after the trial period, even though they had disabled the app because I didn't enter billing information. I contacted shopify and they said I need to contact Rep AI. Rep AI refused to acknowledge the issue and said I should talk to Shopify about a refund. Very shady behaviour to disable a service and continue to bill for it anyway.
March 20, 2025
Rep AI has been a great solution for our unique support needs, making it easier to assist our customers. The setup was seamless, and our CSM, Gabriela, has been incredibly supportive—always responsive, proactive, and eager to help us refine our chatbot for specific scenarios. We've been pleased with the integration and the results it has delivered.
March 19, 2025
Incredibly easy integration, superior function. Rep AI has shown some great results so far with generating/saving extra sales for our business.
March 17, 2025
We initially implemented it to enhance customer interactions, but it quickly became much more than just a chatbot—it’s now an essential tool in our sales strategy. One of the biggest benefits we've seen is how seamlessly REP AI integrates with Shopify. The setup was straightforward, and with the expert support from Gabriela Smookler, we were able to fine-tune the AI to fit our specific needs. Because we understand Shopify well, we could collaborate effectively and implement solutions quickly, leading to immediate improvements in customer engagement and sales. The results speak for themselves—our conversion rate has now reached 3.9%, thanks to REP AI’s ability to provide accurate, real-time responses that guide customers toward purchases. It’s like having a top-performing sales assistant available 24/7. If you’re looking for an AI-powered solution that actually delivers results, REP AI is the way to go. It’s efficient, intelligent, and makes a tangible difference in both customer experience and revenue. Highly recommended!
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