All reviews

Rating Breakdown

  • 5
    96% (64 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 14, 2024

Great app for answering basic customer questions when the folks who work at our small business are, understandably, asleep. They're always adding new features and we're excited to try some of the action flows that will facilitate things like cancellation or address changing for our customers!

Using app

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Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

Great customer service - had an issue after install and the team took care of it over the weekend. Really intuitive product.

Store

85RETRO

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

We love RepAI. We tried a few other AI bots before we settled on RepAI and we settled on Rep for a few different reasons (pricing, ease of use, and mainly the helpful fullness of the team). We had talks with a few other of the "popular" guys (one starts with a Z *wink wink*), and they wanted us to commit to a year long contract without a free trial (what?!). The team at Rep has been super helpful from Adam on the sales team, Yoav the CEO jumping in and helping when we had some trouble setting up an A/B test, to Dafi who is our Client Success Manager that I meet with frequently who is constantly helping us with new ways to optimize our account. Like Rep claims, it pays for itself and should be a no brainer if you are looking for an AI chatbot to add to your stack!

Using app

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Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 3, 2024

Best app for the money, for sure! It's easy to use and helps my customers (I think). It saves me a lot of time. It's only too bad that you can actually get some of the more personalized features at the €299 per month mark. That's something I cannot afford, which is too bad. Other than that it's the perfect app for your store.

Using app

About 1 month

Total reviews

11

Average rating

5.0

5 / 5 Share

Sept. 16, 2024

I have tried most of the chat system for Shopify and this one is the winner. Not only is the price right, but this one works right and has the best support team behind it. After some time learning about our products, "Glowy" has been giving great advice, answering questions and giving out super product recommendations to our customers 24 hours a day!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words! It’s fantastic to hear that Rep (aka “Glowy”) has become such an essential part of your team. We're always here for you and happy to see our AI Concierge driving such great results. Here's to even more success together!

5 / 5 Share

Sept. 9, 2024

We are very pleased with the assitance we receive from our account Reps. They are always willing to help us implement flows and answer all of our questions. This app has also helped minimize customer service questions to our customer service team which saves a lot of time and payroll. The chatbot ai has been amazing in its ability to learn and adapt within its environment. The on boarding process was simple and any assistance we needed was provided.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words, Scrub Pro Uniforms team! We're so happy to hear Rep is streamlining your support and making a real impact. Thrilled to be part of your success and excited for what’s ahead!

5 / 5 Share

Aug. 27, 2024

Game-Changer for Customer Communication and Conversion Rates! Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out. What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard. But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app. If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!

Store

Haelf

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2024

Impressive tool with a comprehensive feature set that continues to surprise us even after months of use. The standout benefit is its ability to convert customers automatically, which has already shown tangible results for our business. What truly sets Rep apart is their exceptional support team. They consistently provide quick responses and valuable assistance, demonstrating a commitment to customer success. While we're still exploring all of Rep's capabilities, our experience so far has been overwhelmingly positive. The combination of robust functionality and top-notch support makes Rep a solid choice for businesses looking to enhance their customer conversion process. Pros: - Extensive feature set - Automated customer conversion - Excellent, responsive support team Cons: - Learning curve due to numerous features

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you, Magnum Bikes team 🚴‍♂️ 🙏 We're so happy to hear Rep is driving tangible results. Our goal is to ensure you get the most out of our features, and we’re glad our support team has been there every step of the way to assist. Cheers to more conversions!

5 / 5 Share

Aug. 21, 2024

I recently tried out this app and I have to say, I was initially hesitant due to its high price. However, after using it during the trial period, I can confidently say that it pays for itself in no time. This app is like having an extra staff member on hand, it's that helpful.

Using app

16 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Very impressed with Rep AI Chatbot's performance on our website after a straightforward installation process and have found the team very helpful whenever I have needed assistance. Highly recommended.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Rep is the future of ecommerce. save yourself time and money and apply this technology to your store today. also the developers are very helpful.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2024

BEST AI CHATBOT!

Store

Aevanti

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 17, 2024

Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.

Using app

6 months

Total reviews

1

Average rating

4.0

5 / 5 Share

July 10, 2024

Rep Ai is an amazing product! Setting it up and going live was quick and easy. In just the first month, we've seen incredible results, and the performance keeps getting better. Our customers love the personalized experience, and we've noticed a significant boost in sales. Highly recommend for any Shopify store looking to elevate their customer service and sales.

Store

plug

Using app

2 months

Total reviews

13

Average rating

4.4

5 / 5 Share

July 5, 2024

These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.

Using app

3 months

Total reviews

9

Average rating

4.9

5 / 5 Share

June 30, 2024

We have just started working with Rep, and they have been incredibly helpful and responsive. We are hopeful that they will effectively address our customer service challenges.

Store

edikted

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 27, 2024

Rep-AI has transformed our e-commerce experience. The AI-powered chatbot not only boosts conversions by providing personalized product recommendations but also handles customer queries with ease. Setup was quick and seamless, integrating perfectly with our existing tools like Klaviyo and Gorgias. Customer support is top-notch, always responsive and helpful. Thanks for that!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 8, 2024

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 3, 2024

REP AI is amazing, we now have a much better method of connecting with our store visitors, REP allows us to start conversations with our customers instantly, for example now our visitors often ask us if we have specific TShirt designs in store, without the need for them to spend too much time browsing and REP answers them instantly and then shows them what we have if the user asks it too, brilliant... Show me your Running Tshirts... and like magic it shows the viewer what we have... Truly conversational online shopping and support at the next level

Store

TeeFEVA

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2024

Great customer service!

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, thank you for sharing this with us. We apologize for any frustration you have caused. Someone from our team is reaching out to you right now. We have a 100% money-back guarantee and will immediately refund you.