Rep AI: ChatGPT Concierge

Nov. 25, 2025

Great app for answering basic customer questions when the folks who work at our small business are, understandably, asleep. They're always adding new features and we're excited to try some of the action flows that will facilitate things like cancellation or address changing for our customers! EDIT Back a year later to say these folks are still awesome, especially when it comes to fine tuning the model during high-impact moments like BFCM. Shout out to Dafi for help with that!!

Nov. 13, 2024

Great customer service - had an issue after install and the team took care of it over the weekend. Really intuitive product.

Nov. 13, 2024

We love RepAI. We tried a few other AI bots before we settled on RepAI and we settled on Rep for a few different reasons (pricing, ease of use, and mainly the helpful fullness of the team). We had talks with a few other of the "popular" guys (one starts with a Z *wink wink*), and they wanted us to commit to a year long contract without a free trial (what?!). The team at Rep has been super helpful from Adam on the sales team, Yoav the CEO jumping in and helping when we had some trouble setting up an A/B test, to Dafi who is our Client Success Manager that I meet with frequently who is constantly helping us with new ways to optimize our account. Like Rep claims, it pays for itself and should be a no brainer if you are looking for an AI chatbot to add to your stack!

Nov. 3, 2024

Best app for the money, for sure! It's easy to use and helps my customers (I think). It saves me a lot of time. It's only too bad that you can actually get some of the more personalized features at the €299 per month mark. That's something I cannot afford, which is too bad. Other than that it's the perfect app for your store.

Sept. 16, 2024

I have tried most of the chat system for Shopify and this one is the winner. Not only is the price right, but this one works right and has the best support team behind it. After some time learning about our products, "Glowy" has been giving great advice, answering questions and giving out super product recommendations to our customers 24 hours a day!

Aug. 27, 2024

Game-Changer for Customer Communication and Conversion Rates! Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out. What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard. But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app. If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!

Aug. 26, 2024

Impressive tool with a comprehensive feature set that continues to surprise us even after months of use. The standout benefit is its ability to convert customers automatically, which has already shown tangible results for our business. What truly sets Rep apart is their exceptional support team. They consistently provide quick responses and valuable assistance, demonstrating a commitment to customer success. While we're still exploring all of Rep's capabilities, our experience so far has been overwhelmingly positive. The combination of robust functionality and top-notch support makes Rep a solid choice for businesses looking to enhance their customer conversion process. Pros: - Extensive feature set - Automated customer conversion - Excellent, responsive support team Cons: - Learning curve due to numerous features

Aug. 21, 2024

Very impressed with Rep AI Chatbot's performance on our website after a straightforward installation process and have found the team very helpful whenever I have needed assistance. Highly recommended.

July 17, 2024

Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.

July 10, 2024

Rep Ai is an amazing product! Setting it up and going live was quick and easy. In just the first month, we've seen incredible results, and the performance keeps getting better. Our customers love the personalized experience, and we've noticed a significant boost in sales. Highly recommend for any Shopify store looking to elevate their customer service and sales.

July 5, 2024

These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.

June 30, 2024

We have just started working with Rep, and they have been incredibly helpful and responsive. We are hopeful that they will effectively address our customer service challenges.

June 27, 2024

Rep-AI has transformed our e-commerce experience. The AI-powered chatbot not only boosts conversions by providing personalized product recommendations but also handles customer queries with ease. Setup was quick and seamless, integrating perfectly with our existing tools like Klaviyo and Gorgias. Customer support is top-notch, always responsive and helpful. Thanks for that!

June 3, 2024

REP AI is amazing, we now have a much better method of connecting with our store visitors, REP allows us to start conversations with our customers instantly, for example now our visitors often ask us if we have specific TShirt designs in store, without the need for them to spend too much time browsing and REP answers them instantly and then shows them what we have if the user asks it too, brilliant... Show me your Running Tshirts... and like magic it shows the viewer what we have... Truly conversational online shopping and support at the next level

June 17, 2024

Great customer service!

May 23, 2024

Rep has been a wonderful addition to our toolkit. Our conversion rate and revenue have both increased. We agree with another reviewer: the monthly cost is well worth the benefit. Their support team is great, very helpful, and available to assist when needed. If you're looking for an easy plug-and-play tool, this is it. With a little bit of time and training, it will produce good results. We recommend you start with the trial to see for yourself.

May 23, 2024

Rep is amazing! since installation, it's been a game-changer for us. It's not just smart, it's ROI magic. They have a seamless interface that makes it so easy to navigate and train our AI rep, and the results speak for themselves. The onboarding team and support were great from the first moment. We think that in today's environment, this app is a must-have. 5 stars all the way!

May 13, 2024

Saved a lot of time & resources, the quality of conversation is perfect.

April 5, 2024

Not only has Rep increased revenue and conversion, but it's helped decrease the amount of support tickets our team was getting. Between the excellent onboarding and how well Rep works straight out of the box, it's easy to recommend!

April 4, 2024

Oren was the best in helping us get set up. We definitely see increased conversions thanks to AI.