Peek! ‑ Better Replay & Survey
All reviews
I just started using this and so far, so good. I do notice some of the videos recording are much shorter in duration on what it says in the duration & date column of the report.
The customer service is excellent and highly responsive! I. had an issue with my bill, and they gave me a solution quickly
This is the perfect tool to analyze customer behaviour on the webshop. I can see actual customers coming in on certain paiges and clicking through the website. Easy to use interface. I like that the have a free subscription for small starting webshops as well. Recommended
This app is terrific! I've been able to review how people navigate our website and have made changes that improve the customer experience. Highly recommend this app for all new businesses wanting to tweak their websites!
Replay Live is great at showing me exact customer shopping journeys and are always rapidly updating with brand new sessions. I try to watch and learn from every single session they provide me!
Thank you for sharing your experience with Replay! I'm sure other store owners will find this very helpful :) - Judith C.
Great App for Live Session recording, seeing customer activity helps get an understanding of how your site is viewed by customers, which in turn helps you to tweak your site to be more customer-friendly. It will be awesome when the planned heatmaps are ready. Support was quick and professional.
Thank you so much! I appreciate your kind words and sharing how Replay has helped your business :) - Judith C.
The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors
Update July 29, 2021. We've reached out a couple of times but have not received a response from the customer. - Hi there - we apologize for your recent experience with Replay. We limit the recordings for stores with high traffic to help distribute the sessions across the month. However, this is something we can modify on a case-by-case basis. We'll be in touch with you soon!
Brilliant and easy to use and navigate! using the free plan at the moment! but would definitely pay for this app!
The apps is simple to use. I try some of the function and it is working. I think is worth for those people who wish to track session to try this out.
I used this app to help me understand how our customers were interacting with our store and our understanding of this touchpoint interaction has been grown significantly in such a short amount of time. We have learned so much and used the insights to redesign our store to improve conversion. We are up over 20% in conversions per day this month alone. In addition, we have a better understanding of what products our customers are really interested in. I highly recommend this app to all new store owners. You will be amazed at what you would learn. Take the first step and try it.
Thank you for the awesome review! We hope this app helps you even more in converting sales. Do let us know if you need assistance! -Waqas.
After creating my new site, it's very helpful to see where potential customers are clicking. I was able to make the appropriate changes.
Great support from Waqas. Seems to work fine with Gempages unlike Luckyorange. Looking forward to future features.
Thank you for the review, we hope this app helps in bringing a lot of sales for your store, let us know if you ever need assistance :) -Waqas.
Great app. Shows recordings of visitors for free. Make sure to change to the free version after 7 days or they will charge. Otherwise really great!
Thanks for the amazing review, we're glad you're able to utilize our Free Plan as well. We're happy to have sorted this out with you by processing the refund since we understand that some users may be unaware. Feel free to reach out to us in case of any questions or concerns. Best, Muhammad.
I used the app to see how users were experiencing my site interface. What I learned is users shopping from a mobile device never saw some of the product offerings because of the site design. An improved Theme and design was in order and has been implemented. Thank you Replay Live!
Great app. Recordings are helpful. Interested to see how the post-purchase review feature they recently introduced performs.
Still learning but app is good so far. Have to figure out how to navigate from section to section...
I used the app to see how my customers react on my website. So far it has helped as I just downloaded the app. Will give a better review once I have used it for awhile.
Thanks for taking a moment to share a review. We welcome all feedback! If there's anything you have troubles with, reach out at [email protected] or in live chat :) We'll be in touch soon! - CartKit Team
I love this app! It definitely helps you with things you could do better and customer activity on your site.
This app is the best in what it does. It gives you the idea of customer behavior on your website. Two thumbs up!
This app really helps me get an understanding of my customer's journey while on my site. Looking back on the replays there are some actions that dont get played back but all-in-all i'm happy with the app.
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