All reviews

Rating Breakdown

  • 5
    86% (519 ratings)
  • 4
    9% (52 ratings)
  • 3
    3% (16 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (11 ratings)

Reviews with Text

  • 95% (573)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 19, 2021

Very nice app even the free version works fine! :D Happy to see where customers all go to on my webshop and looking forward to heatmaps. Hopefully also free...

Using app

7 months

Total reviews

17

Average rating

4.6

5 / 5 Share

Jan. 14, 2021

app works well easy to use. Could do with a few more added features but was good overall should of downloaded

Using app

10 minutes

Total reviews

5

Average rating

3.2

5 / 5 Share

Jan. 12, 2021

really cool app. It help a lot to see how people navigate through our website pages and stop and read certain items. I will allow us to create better web pages. We will be using this app on other sites also.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

1 / 5 Share

March 11, 2022

Just installed it and loving the app so far. Would love to see the heatmap as well. That would have been 5-stars! Edit; just changed my review to 1 stars. Suddenly the app is no longer free to use and I have to pay to use it with an (up to) $999 USD charge a month.... Haven't received any communication from them about this change and just got prompted to update the app and approve these charges. Really disappointing as I was quite happy with this app. Atleast have your existing users be grandfathered in or something...

Using app

About 1 year

Total reviews

9

Average rating

3.0

5 / 5 Share

Jan. 6, 2021

Uso quest'app da un pò di mesi. Ho il piano gratuito che ti permette di visualizzare 10k registrazioni al mese che al momento mi sono più che sufficienti. Svolge egregiamente il suo lavoro. Consigliata

Using app

6 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Jan. 5, 2021

I'm hoping that this app will allow me to gain more insight into our customer's actions. I've read great things and expect great things.

Using app

15 days

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for installing Better Replay, we appreciate it! If you have any questions or if you experience any issues, please reach out at [email protected]

5 / 5 Share

Jan. 3, 2021

I use this app and like that it allows me to see what my buyers are looking for helping to better understand my customers.

Using app

5 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 1, 2021

Outstanding! The app helps you see how your customers are interacting with your website and understand what's wrong in your UX.

Using app

9 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 31, 2020

This app has helped me better understand visitors on my websites. I have been able to make some adjustments to help my site because of this app. Best part is that its free!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 29, 2020

i really like this app. it provides a heat map and recording of your customers actions for free. helps me figure out what customers are doing on my site

Using app

2 days

Total reviews

7

Average rating

3.6

5 / 5 Share

Dec. 29, 2020

Looks good so far! But i hope this helps me grow my business! Thank you very much for this free application.

Using app

23 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

Brilliantly easy. After 24 hours of collected data I could clearly see areas where customers experienced visual fatigue, items/tags being searched for and how to overall improve the time spent browsing. I'm very impressed and highly recommend adding to your website.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

perfect app so far, would make a much bigger difference when IP addresses of customers provided as well, because with that information you can actually block some unwanted IP addresses visiting your website and prevent fraud.

Using app

6 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

I use this app to see in real time who is visiting my site and it encourages customers to communicat

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

Solid app. It works well and has very useful features like tags if the customer went to checkout or first-time buyer etc. And the UI is very neat and pleasant. Highly recommended. Thank you!

Using app

About 18 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

I just installed this as I see alot of people on my site but not as many sales. Would also like to streamline products and see what ppl are most interested in

Using app

2 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2020

This is a great app, I'm already getting to see what the user experience is. I now know I need to focus on a strong mobile site. It has also helped me figure out when to utilize pop-ups.

Using app

About 15 hours

Total reviews

19

Average rating

5.0

5 / 5 Share

July 6, 2021

I absolutely love this app. It gives me so much insight to what appeals my customers visually and how they navigate my website. It does its job perfectly! I was able to see how customers looked for products on my website and tailor my menus to make it easier for them

Using app

7 months

Total reviews

4

Average rating

5.0

4 / 5 Share

Dec. 1, 2020

I used this app to find out who is coming on my page & what they're doing before they buy. I am still getting the hang of the website.

Using app

3 minutes

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 29, 2020

Very useful during Black Friday, we tweaked a few exit points. Only two suggestions 1. the replay is rather small, had to enlarge to 200-250% to see it on laptop and even then couldn't see detail or elements would appear inverted/ upside down, due to being enlarged? 2. Would be useful to have IP address of visitors or a way of detecting screenshot action, one visitor spent 45 minutes dawdling up and down and across the All Products collection page.

Using app

2 days

Total reviews

15

Average rating

4.6

Developer Reply

We appreciate your feedback! This is definitely helpful and we'll add these suggestions to our internal ideas board :) If there's anything else you'd like to see within the app, please send an email to [email protected]