Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
2,712
chart
#57
All reviews
Rating Breakdown
Review RSS Feed
March 2, 2023
It's a great app. Only used the free features so far and seeing how people interact with the site is insightful.
March 2, 2023
Great app, helps a lot to see where you need improvement. You get to watch exactly what the customer did on your store.
March 2, 2023
Never any issues with this app. Does exactly as it says on the box with great support from waqas and his team would definitely recommend to every business owner.
March 1, 2023
Je la recommande parceque il y à un très bon service client travaille très bien. A par sa je commence seulement avec cette application donc je suis en train de voir comment que cela fonctionne. Mais il y à une très bonne aide.
Feb. 28, 2023
Nice app. Does what it is expected. Post-purchase survey is a nice touch. Still waiting little bit more for the return of the high price. We need to use it now on free plan.
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas
Feb. 27, 2023
Excellent customer service, App is user friendly so far, even the free plan by itself is very useful.
Thank you for taking some time and leaving us such a wonderful review and giving us 5 stars. We are excited to have you with us :) -Mo
Feb. 23, 2023
Great service. Mo was very helpful with getting something accomplished for us. Thank you for your help!
Thank you so much for taking some time and sharing your thoughts about the app and giving us 5 stars. We really appreciate this! :) -Mo
Feb. 23, 2023
The app works great in helping me track where my customer's interests are on our site. The customer service is phenomenal. I recommend using Peek!
Thank you so much for leaving such an awesome review and giving us 5 stars. We really appreciate it! :) -Mo
Feb. 23, 2023
Very useful site. It helps me a lot to see what's happening on the other side of the monitor.I am satisfied
Feb. 22, 2023
Veldig fornøyd med appen og kundeservicen. Denne appen hjelper meg å se hva kundene liker og ikke liker. Takk!
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas
Feb. 21, 2023
so help a full app to find the place that needs improvements in the store and the great support from them.
Thank you so much for the feedback and for sharing the word about us! We're so glad you like the app and support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! -Waqas.
Feb. 17, 2023
The app is easy to install and use. Customer service was helpful and polite. Mo was very helpful. I look forward to continuing to use the app.
Store
Sharp Tact Kreativ | Tees & Gifts with Encouraging Messages to Brighten Your Day with a Bit of Wit
Using app
Over 1 year
Total reviews
6
Average rating
4.7
Thank you for leaving such a wonderful 5-star review, We really appreciate it. We're excited about your journey with us and hope it will be the best for you. -Mo
Feb. 16, 2023
Awesome app. Gave us good insight as to where our visitors are going as well as visibility of any issues they may run into.
Thank you for sharing your valued input and giving us a 5-star rating. We really appreciate it. Glad to have you with us. -Mo
Feb. 15, 2023
My Experience with Mo was very professional and he was helpful if resolving my issues. I am new to this App and looking forward to seeing my website analysis.
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Mo
Feb. 15, 2023
Great tool to identify the weak points on your website. Loved to see where my customers where going and how to improve the site. Waqas was very helpful setting me up with extended recordings for my trial version.
Thank you for leaving such a wonderful 5-star review, We really really appreciate it. We're excited about your journey with us :) -Waqas.
Feb. 14, 2023
Peek! - Better Replay & Survey is a user research and feedback tool that helps businesses collect feedback and insights from their website visitors. It offers features like video recordings, heatmaps, and user surveys to help businesses optimize their website or application. The platform is easy to use and has a lot of great features, with a supportive and responsive staff to help users with any questions or issues. Peek! - Better Replay & Survey is an essential tool for businesses looking to understand how users interact with their website or application and improve overall performance.
Thank you for leaving such a detailed review and giving us 5 stars. We appreciate it. We are excited to have you with us :) -Mo
Feb. 13, 2023
Great app! the recording features are awesome it really helps me understand what pages people are browsing and it shows their activity and what I need to improve in order to get sales. Would recommend this app!
Thank you for leaving such a wonderful 5-star review. We really appreciate it. We are glad that you are getting best results from the app and are excited to have you with us. -Mo
Feb. 13, 2023
The app works well and customer service is great. The app works well and customer service is great..
Thank you for leaving us 5 stars review. We are glad to have you with us and really looking forward to helping you in every possible aspect. Great to have you with us. -Mo
Feb. 13, 2023
Love this app! Helps you understand your customers journey and highlights areas that need attention to move forward. This app levels up my business - highly recommend. Super helpful members of the team too - thank you.
We are glad that you love the app and thank you for leaving us 5 stars review. We really appreciate it. Great to have you with us. -Mo
Feb. 17, 2023
app says Free plan available. but once you install it you won't have any option to use free plan. You just got a bug popup saying approve the app charge. Fraud App Edit - Your policy is to essentially accept a 7-day free trail & approve app fees is not ok. I've recently been charged by another app with a similar policy. I downgraded the plan to the free trail the same day but still got charged for the monthly app fee on my Shopify monthly bill. Even though I got my money back after mailing the developer and Shopify support, I still had to pay the tax from the monthly bill that I paid. (The developer refunded the entire app subscription fee but I had to pay 18% tax on that app subscription fee.) Updated on 17/02 - This is unethical. I can see that other people have also been falsely charged by this app. I urge everyone not to use this app, as it will charge you for nothing. It is important to be aware of this and to avoid using this app.
Update 02/17 - Thanks for your reply. While we can certainly understand your frustration, it is fairly common to subscribe to a free trial for a Shopify app. While we can't speak to other apps you've used, all reported instances of incorrect billing on Better Replay simply involve customers being unaware of when their free trial period ended. In each reported instance, we've reached out to the customer to clarify. Regarding the refund you received on another app, if the refund was issued via Shopify you should have received a full refund including all taxes and fees. Hope that helps clarify - let us know how else we can make this right! Update: We've reached out to this client several times to explain how the 7 day free trial works but have not heard back. Hi there. It's a popup to accept the 7 Free Trial. Once you accept the 7 day free trial, you can always downgrade to the Free Plan. Here's a screenshot of the page you are referring to: https://share.getcloudapp.com/7KujOX6R