Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
2,712
chart
#57
All reviews
Rating Breakdown
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Feb. 10, 2023
No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!
Thank you for your feedback, We've reached out to you via email to resolve the issue. Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :) We apologize for the inconvenience.
Feb. 5, 2023
I used this app for my store and selected the free package. This is not free at all, I removed it from my store and was still charged. I have emailed and still haven't had a response. Please do not use this, they are not trust worthy or reliable. I am still waiting on my refund.
We've refunded the customer and replied to the email sent. The customer support team was offline during the weekend. We kindly remind all clients that there is a 7 day free trial period. If you don't switch to the free plan before the 7 day trial ends, you will be charged for the growth plan.
Feb. 3, 2023
I had some trouble at the start finding my way around this website but thanks to Waqas's excellent customer service, I was able to find my way around. Thank you Waqas :)
Thank you for leaving such a wonderful 5-star review, We really really appreciate it. We're excited for your journey with us :) -Waqas.
Jan. 22, 2023
Works like a charm! Anyone running an online business needs this app to better understand where your customers drop off. 10/10
Jan. 22, 2023
Bon bon bon bon Bon bon bon bon Bon bon bon bon Bon bon bon bon Bon bon bon bon Bon bon bon bon bon bon
Jan. 14, 2023
This is a great app to use to increase your profits. I would encourage anyone to use this app it will give you great results.
Jan. 18, 2023
customer service resolved the issue I had, good service. Thanks Waqas for helping me with the concern I had and for the immediate resolution
Hi! We apologize for the delay on this and will be reaching out to you shortly. Thank you Update: We've reached out to the customer in order to remedy the situation
Jan. 4, 2023
Skrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Dec. 21, 2022
Molto utile intuitiva e facile da usare, mi ha aiutato molto a capire quali sono le pagine più visualizzate del mio sito
Dec. 19, 2022
I recommend gaining knowledge of what leads to a bounce rate. You can review live sessions, and it shows where you are losing customers.
Dec. 18, 2022
Very Good app help you get sales!! I like it very mutch!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dec. 14, 2022
So far I'm really liking what I see. The metrics will be extremely helpful. Thank you for all the help
Dec. 10, 2022
Just installed this app for my Shopify store. One thing I will say is that is app is one of the best apps to use when starting an eCommerce business. Thank you!
Dec. 5, 2022
This app is very useful, and the customer support is the best, THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We're glad you like our app and customer support. We really appreciate you leaving a review on our app! You can reach out anytime if you need assistance :) -Waqas.
Nov. 29, 2022
This app lets me track all my visits so I can strategies around it! And the support team is responsive!
Thank you so much for sharing your feedback. We always appreciate it. You can reach out to us anytime If you need help/assistance :) -Waqas
Nov. 29, 2022
Really helpful, quick & kind customer service support and brilliant and super helpful app, thank you so much!
Thank you for sharing your review, We're really glad that you like our app. We hope Better replay helps grow your store even more. Do let us know if you ever have any questions. All the best! -Waqas :)
Nov. 26, 2022
Chat support tabs states “replies in few minutes’’ that’s a lie. I chose the free plan with 100 monthly sessions. Started having false recordings supposedly of people entering my webpage.Shopify recorded only 7 sessions but somehow there are 45 sessions on the replay app.
Hi there, unfortunately our chat support wasn't available this weekend. We'd be happy to look into this for you and will reach out shortly
Dec. 1, 2022
UPDATE 2: They refunded my money and granted 90 days of a free Trial. They made it right. Free version is behind a paywall. Does not feel secure, like I'm getting scammed to put in information. Why do I have to sign up for your paid version to access the free version, sketchy. One star for this. UPDATE: Look at what they said below. Now i did just that, still am on the free version and didnt go past their 7 day free trial for the growth package, did it a day before the countdown mentioned. Still charged my account for the paid version even though i did exactly as this rep said. I want my money back and dont use this service. SCAMMERS U
Hi there, we offer a 7 day free trial of the growth plan. If you switch to the free plan at any point within those 7 days, you will not be billed. We display an alert on top letting you know how many days are left in your trial. We'll reach out to you shortly to discuss options!
Nov. 8, 2022
it's good, works great records all of the visitors sessions and I can go through them to make my website better
Nov. 4, 2022
A very useful app that always helps me a lot to optimize my store. Since I know where my customers click and where they may have problems with the store. The customer support is also very fast and helpful.