Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
2,712
chart
#57
All reviews
Rating Breakdown
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May 7, 2022
I love this app! It helps me figure out my customer's needs. Go get it! Thank me later. Try it today!
May 5, 2022
does exactly as expected. Been using it for months and has given me great insight as to what my customers are looking for their next visit. Thanks
March 27, 2022
easy , plug and play.. further rating review will come after viewing the results of first 50 recordings..
March 11, 2022
It works, but lacking documentation on how to use the advanced features. Not worth the $30 in my opinion. I'd say between this one and lucky orange, which are the only two I've used, lucky orange is a bit better.
Hi! We thank you and we do appreciate your feedback! We sincerely apologize for any inconvenience this has caused you. We've sent an email and we're looking forward to hearing from you. CartKit Team
March 7, 2022
Very useful tool. I wanted to see how customers interacted within their session. It as easy to install and started to work immedietly. If I was doing a bigger analysis I would keep the paid plan.
March 7, 2022
قدم بعض التفاصيل حول ما استمتعت به أو لم تستمتع به بشأن استخدام هذا التطبيق. يمكن أن تساعد تعليقاتك التجار الآخرين في تحديد استخدام هذا التطبيق.
Feb. 26, 2022
good very good ,its helpful. im very like the app, recommend you, help my comments can help other merchants decide whether to use this app
Nov. 25, 2021
I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.
This issue was resolved after BFCM 2021 and we've implemented additional measures to provide stability for all our users. We hope to hear back from you soon. - Hi! We truly apologize for the inconvenience! We had some downtime but access to the app has been restored :)
Nov. 25, 2021
This app was good in the beginning to view how people acted on my website. Now on Black Friday the app is glitchy, probably has to do with my FREE subscription. Let's hope the developer is not that shady to do that. I was actually thinking of upgrading but not now.
Update: This problem was fixed almost immediately after BFCM 2021. We reached out to the store owner but haven't heard back. Strict measures were taken to bring continued stability. - Hi! We apologize for the inconvenience! This is not related to your subscription. We're experiencing some downtime due to Black Friday but it should be restored shortly.
Nov. 25, 2021
When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I press that button it takes me to the page to install the app again. This is extremely frustrating. I will be uninstalling this app and finding something that actually works.
Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :) - Hey there! We're experiencing some downtime due to Black Friday traffic but our Engineering team is working to get everything back to normal. This should be fixed shortly!
Nov. 16, 2021
-lacking in filtering features -Filtering features don't work. I have several recordings with purchase event tagged in my recordings but filtered results show nothing. -can't filter by date range. good luck scrolling through thousands of recordings -recording timeline doesn't show event markings.
Nov. 12, 2021
I think this app is a really helpful addition to my current suite of apps that I use to run my Shopify store. The customer service team is A1 and really responsive to emails no matter the time of day!
Nov. 9, 2021
I stared using the app 5 days ago. For some reason it didn't track my page visits and it might be that I didn't set up something correctly, I don't know. The problem is, that the support takes more than 24h to replay and it makes solving the problem one tedious experience. For now, I leave 1 star, as it is impossible for me to use the app. If I have a better experience down the road I will give you an update. /it was recommended app from many people, so I hope things get better./
Hi! We apologize for the delay in our response! Our team is available 24/7 but your message reached the incorrect inbox and for that, we are truly sorry. Upon reviewing your account - recordings are disabled! That's why nothing has been recorded. We'll reach out to you asap! :)
Nov. 9, 2021
Very useful app and delivered what it says it does 100% ! Will be using it soon to scale up my business in the future
Nov. 9, 2021
j'ai utilisé cette application, elle est vraiment pratique, nous pouvons voir ou exactement le client quitte notre site.
Oct. 25, 2021
I have only previewed, but it does exactly what it says! Thank you for providing such in-depth data analysis options for business owners.
Oct. 22, 2021
Very good and useful app. Well worth the money, especially for new ecommerce website owners.........
Oct. 19, 2021
Really useful app! I was amazed by how the recordings are. I suggest you to try it yourself ;) Don't forget after 7 days the plan changes automatically! But super nice app!
Oct. 10, 2021
so far so good, just installed it and I was able to see the recording I made on purpose for the app, it works great