All reviews

Rating Breakdown

  • 5
    99% (1,618 ratings)
  • 4
    1% (17 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (3 ratings)
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5 / 5 Share

Aug. 4, 2021

First, I want to say that I am so confused at what the last review before mine could possibly be about because I have received EXTREMELY fast support from Report Pundit two days in a row! Perhaps because they attempted to reach out by email but Report Pundit literally has a support chat directly in app, which makes communication super easy... Anyways, My first recent inquiry was last night *IN THE MIDDLE OF THE NIGHT* (literally at 12:32am PST) and Sam not only responded right away but was able to fully resolve my issue by the time I woke up this morning! Today, at 4:45pm PST I had to reach back out for something minor and again, I received speedy assistance! This time, by David! TLDR: Both times I have had to reach out to support, I got a response in about 60 seconds flat! They are awesome! Aside from their stellar support, the app is extremely easy to use and very intuitive! It really does seem like it can quite literally pull ANY kind of information from your Shopify store. I have had Report Pundit installed on my own store since 5/20/2020 and it is one of my few "Must Have" apps! Worth every dollar ;) Thank you Sam, David and anyone else on the RP team for providing an awesome tool for us and, again, for the wonderful support!

Using app

9 months

Total reviews

10

Average rating

4.6

1 / 5 Share

Aug. 4, 2021

Support is non-existent.. a full week has gone by with multiple emails being ignored. UTM reports were loaded with duplicates and they were unable to help me figure out a solution.

Using app

20 days

Total reviews

8

Average rating

3.1

Developer Reply

Hello, There are 2 types of UTM reports - detailed and summary. The detailed report includes the order number which will show UTM parameters for each order and they are not duplicates. According to our email logs, we had one chat conversation with you. We also sent 3 follow-up emails on July 20, 23, and 28. Thank you.

5 / 5 Share

Aug. 4, 2021

This App is better than awesome!!! Shopify needs to bake Report Pundit into its Core Platform as the default way to offer reporting.

Using app

4 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 2, 2021

This app is amazingly helpful! I have built several reports for various metrics and they are all excellent. Whenever I have a question, the customer service is readily available, always helpful and gets right to the heart of the problem. I do displays and sew pretty things - I am the OPPOSITE of a computer person and I have had great success with the reports available via this app. Love, Love, Love it! Highly recommend!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2021

Just what I was looking for, easy and very complete reports, it is possible to centralize the data of other stores in my main store. Like

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2021

Just finishing up the trial on this, We tried it initually to get a "never sold" report and it worked very well. Just used online chat support to get a report that normally takes me a lot of time to export and then edit in excel...Reuben had the list for me in less than a minute. So far this app has been extremely helpful!

Using app

About 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

July 30, 2021

Very detailed and customized reports. Can really filter to what you want. Great customer service as well! Definitely recommend.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2021

Very customizable reports, and very helpful support. Sam helped me create the customized report that I required.

Using app

About 5 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

July 29, 2021

Report Pundit fills in the gaps that Shopify leaves behind in reporting. The ease and infinite possibility of setting up custom reports are endless. It is a great product for a super fair price.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2021

This app is amazing, and their support team is even better!! :) Whenever I need a report, they are super responsive and I have many custom reports within 5 minutes. Thank you for the help.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 7, 2022

Report Pundit has been awesome for all of our websites inventory reporting needs and the Customer Service has been A+. The chat feature has been super fast and the agents have helped us with all of our inquiries within minutes. 10 out of 10 would recommend!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2021

First time working with the support team of RP and Ruben was huge help. He built out a few reports quickly and was open to all my suggestions and needs in the reports. Quick, easy and will save us hours in reporting every week. Excellent work!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 29, 2021

Great customer service, the chat with humans save me in my project! I use it the have accurate reports and to schedule the email send to agents.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2021

Use this to forecast inventory for purchasing and also to run a whole host of other types of reports for our accountants. It's very good, even better, if I'm stuck and ask on the live chat, usually in a couple of minutes they build a report for me that does exactly what I need.

Using app

5 months

Total reviews

9

Average rating

4.7

5 / 5 Share

July 27, 2021

I really love this app! It allows me to generate highly customized reports. I also love how responsive their customer service is!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2021

Very helpful staff. I love all of the report options. I have saved a lot of time and errors when dong my financial reports.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

July 26, 2021

A great app which allows us to report on details that Shopify cannot. The ability to schedule reports also saves us a lot of time each week/month. The main reason for the 5 stars however is the service we have received from their support staff. They respond quickly, they're extremely competent, friendly and they get stuff done.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2021

I just downloaded and used the app to help me organize sales tax per state and county! Excellent customer service, this app saved my hours of time! Thank you!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2021

Quality app and support was fantastic to tailor things exactly to our needs. Would recommend to anyone

Using app

Over 1 year

Total reviews

8

Average rating

4.5

5 / 5 Share

July 20, 2021

James was so helpful! I needed a very specific report for out of state sales and he made it for me. Highly Recommend

Using app

4 days

Total reviews

2

Average rating

5.0