O:Request A Quote & Hide Price
Quote Snap - How to hide price & Request form...
Rating
4.9
feedback
672
chart
#564
All reviews
Rating Breakdown
Review RSS Feed
March 21, 2025
We’ve been piloting the O:Request a Quote ‑ Hide Price app on our Shopify site, and it has been working exactly as expected, hiding prices and making the setup process simple and straightforward. What really stood out was the support. I ran into a technical issue, and Ben from their team responded quickly and resolved it right away. Excellent customer service so far!
Thank you for your amazing review! 😊 We're thrilled to hear that Request a Quote ‑ Hide Price is working exactly as expected for you! 🚀 Making the setup simple and seamless is our goal, and we're so glad Ben was able to assist you quickly. 🌟 If you ever need anything else, we're always here to help. Happy quoting! 💬📩🎉
March 21, 2025
We would avoid this like the plague. Unfortunately we installed Quote Snap and Pareto. The Pareto app had a problem where it wouldn’t honor the rules and allowed checkout anyway. After contacting support we were advised the problem would be looked into, more than 2 weeks passed without a response. Then all of a sudden the checkout couldn’t be used for any order - it was disabled. This happened from the same time Quote Snap was installed, perhaps a coincidence but it was either a problem with one or the other apps created by Omega - either their Pareto app or Quote Snap. It’s already confusing enough using an app like this with a B2B store as there’s nothing consistent between a B2B and DTC sale, and it complicates things when there’s catalogs in one currency and the address being used is in another market. You have to pay $100 a month as a premium for being on Plus, but markets and currencies are still a mess - and then things go wrong and you end up with quotes in the wrong currency. It’s the not straightforward for a customer to know how this differentiates, let alone the store owner. Support advised that server maintenance at Omega could have caused the checkout to be disabled, which is a real problem that the cart relies on their service being fully functional or it could disable the checkout. The actual cause wasn’t found, but removing and disabling the apps brought the checkout back to life. The problem wasn’t evident and it took to removing apps to find the culprit. Even disabling it didn’t initially help. This unfortunately resulted in a loss of revenue and angry customers. These apps should be designed that if there is any type of issue at the apps servers that there is at least an option to allow checkout to proceed, not to simply disable it or make it unusable. This is simply an app I’d avoid, especially not being able to get support when the issue was occurring - Plus stores are looking for reliability and help when needed, that’s why these devs charge more for a Plus store isn’t it?
Hi there, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disruption this caused to your business. Your experience falls far short of the reliability and support we strive to provide, especially for Plus stores, and we take full responsibility for the issues you encountered. Regarding Support Delays: We deeply regret the delayed response during this critical time. Our team is implementing staffing adjustments to ensure urgent issues like yours are prioritized and resolved swiftly moving forward. The behavior you described with checkout functionality is unacceptable, and we still hope that you will reinstall our app so that we can find the root cause. About currency issue of the Quote app, we could appreciate if you could provide us more details so that we can assist you further because we haven’t received your support request regarding this issue yet. We’d appreciate the opportunity to regain your trust. If you’re open to it, our engineering team would like to review your case privately to ensure all issues are resolved and we can assure you that you won’t be charged for our app if it doesn’t work on your store. Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves. Sincerely, Kaylee
March 20, 2025
Super easy to use app! But most importantly, the customer service was AMAZING. The native settings weren't removing the "Add To Cart" button so I used the chat feature and someone helped me right away. They had a fix for the issue within 5 minutes. Literally unheard of these days. 10/10 would recommend just for the customer service!
March 20, 2025
works great for quoting customer who would like to buy in bulk or create req. before purchasing!
March 20, 2025
March 19, 2025
Very patient and quick to respond
Thank you for your feedback! 😊 We're glad to hear that our team was patient and quick to respond on Request a Quote ‑ Hide Price! 🚀 If you ever need more assistance, we're always here to help. Happy selling! 🛍️🎉
March 18, 2025
Très bon service de Ben qui m'a réparé un bogue rapidement. Mes prix s'affichaient (alors que je veux les cacher), mais il a été efficace!
Merci beaucoup pour votre retour ! 😊 Ravi de savoir que Ben a pu rapidement corriger le bug sur Request a Quote ‑ Hide Price et s'assurer que vos prix restent bien cachés ! 🚀 Si vous avez besoin d'aide, nous sommes toujours là. Bonne vente ! 🛍️🎉
March 14, 2025
I am new to Shopify and started using Omega Request a Quote. So far so good and the customer service is excellent. I needed a bit of help at the start and Ben was helpful and efficient. All my questions were answered quickly, and I can't wait to launch my website www.furnify.co.uk.
Store
My Store
Using app
17 days
That’s awesome! 🎉 Welcome to Shopify, and we’re so glad to hear that Omega Request a Quote has been a great fit for you so far. Ben and the team always go above and beyond! 🚀 Wishing you all the best with your store launch—exciting times ahead! 🛍️✨ If you ever need more help, we're here for you. 💙
March 13, 2025
After struggling for weeks and to no avail, to find a way to customize the Privilege theme in order to simply manage to hide the price of a product that is no longer available but still needs to be shown in the store I finally found The App you need for that: O:Request a Quote from Quote Snap. Easy to install with a great help desk that answers pretty much 24/7 and solves your issues while you're asleep. Really impressed by that team. Highly recommended for a very reasonable monthly price!
🎉 Wow, what an awesome review! We're thrilled to hear that Request a Quote ‑ Hide Price app was exactly what you needed! 🚀💙 Hiding prices for unavailable products can be tricky, but we're so glad our app made it easy for you. And yes, our support team is always ready to help—sometimes even while you sleep! 😴⚡ Thanks for the high recommendation! If you ever need anything else, we're just a message away. Happy selling! 🛍️✨
March 11, 2025
🌟🌟🌟🌟🌟 Thank you for the 5-star review for the Request a Quote ‑ Hide Price app! We're glad you're enjoying it. Let us know if you ever need support! 😊🚀
March 9, 2025
great app!
Store
My Store
Using app
19 minutes
Thank you for your feedback! 😊 We're glad you’re enjoying Request a Quote ‑ Hide Price app! 🚀💙 If you ever need any assistance, our team is always here to help. Happy quoting! ✨📩
March 5, 2025
Great quote app that support our business needs with amazing support. Must have quote app if you need a quotation on your website.
Thank you for your fantastic feedback! 😊 We're thrilled to hear that Request a Quote ‑ Hide Price app supports your business needs and that our support team has been amazing! 🚀💙 Definitely a must-have for quotation needs! If you ever need assistance, we're always here to help. ✨📩
Feb. 28, 2025
Thank you for the 5-star rating! 😊 We're thrilled that you're enjoying Request a Quote ‑ Hide Price app. Your support means a lot to us, and if you ever need anything, we're always here to help. 🚀🙌
Feb. 27, 2025
Within the first week of install, I incurred issues with the app. The most notable and disastrous issue of all was in January 2025. This app was identified by the Shopify Dev team as being the primary reason my website has been ruined. Pictures on the homepage were deleted, now product collections are suddenly gone. Alan N. the developer here was not helpful and unresponsive when I stated what was going on. He didn't bother to respond to my email. Customer support can't fix a developers mistakes.
Hi, We're truly sorry for the difficulties you've encountered with our app. We understand how frustrating and concerning this experience must have been for you, and we sincerely regret any inconvenience it has caused. Our goal is always to provide a reliable and seamless experience for our users, and we’re disappointed to hear that we fell short in your case. Please allow us the opportunity to make things right. We’ve already reached out to you via email to provide priority support, and we genuinely hope you’ll consider replying so we can better understand the situation and work towards a resolution together. We truly appreciate your patience and would love the chance to regain your trust. Please let us know how we can assist you further.
Feb. 27, 2025
This application is excellent. It is very easy to use, and there is also a responsive support team that replies within 2 to 3 minutes! Great job.
Thank you for your fantastic feedback! 😊 We're thrilled that Request a Quote - Hide Price app is working excellently for you, and that our support team was responsive, replying within 2 to 3 minutes. Your satisfaction means a lot to us, and we're always here to help if you need anything else! 🚀🎉
Feb. 26, 2025
The app functionality and purpose is one of the best along with the customer service. Lynn was instrumental in facilitating a change with their development team to accommodate fluidity for our Client's website experience. The result of this was great. Communication is excellent and the app works perfectly. Super stoked on this implementation and use of the app for our business needs. Check them out!
Wow, thank you for the amazing review! 😊 We're thrilled that Request a Quote ‑ Hide Price app meets your business needs perfectly! 🚀💙 Huge shoutout to Lynn and our development team for ensuring a smooth experience for your client's website! 🎉 We're always here to help—thanks for recommending us! 🙌🔥
Feb. 26, 2025
I installed this to trial but it didn't have all the functionality we needed but seemed like a nice app - used for a few hours and uninstalled but was charged $16.99 - so I'd be careful before using the "free trial" - it isn't free!
Hi there, Thank you for reaching out and sharing your experience with our app. I’m sorry to hear about the unexpected charge and any frustration it may have caused. After reviewing your account history, I see that you initially installed the app in January and later uninstalled it. When you reinstalled the app in February, the free trial period had already ended, which is why the $16.99 charge was applied. However, I understand that this may not have been clear, and I apologize for any confusion. Our support team has already reached out to you to assist in resolving this matter. Please check your email or contact our support directly at support@omegatheme.com so we can further assist you and ensure your concerns are addressed. We value your feedback and hope to have the opportunity to serve you again. Thank you for your understanding. Best regards, Kaylee from Quote Snap team
Feb. 22, 2025
Omega is amazing and Sophia is the best. Highly recommend!!!
Thank you so much! 😊 We're thrilled to hear that you had a great experience with Omega, and we totally agree—Sophia is amazing! 🚀 Let us know if you ever need anything. Happy to help! 🙌
Feb. 17, 2025
Great support. Easy to use.
✨ Thank you for the awesome feedback! We’re so glad you find the Request a Quote ‑ Hide Price app easy to use and that our support could help! 🚀 If you ever need anything, we’re just a message away. 🌟
Feb. 13, 2025
Vincent was lovely, very helpful and fixed the problem within minutes.
✨ Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our Request a Quote ‑ Hide Price app and that Vincent was able to resolve your issue so quickly! 🚀 If you need any more help, we’re always here for you. 🌟