O:Request a Quote ‑ Hide Price
Quote Snap - How to hide price & add Request...
Rating
4.9
feedback
600
chart
#635
All reviews
Rating Breakdown
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July 29, 2024
This app has become more of a time-consuming troubleshooting process with each update or change. Integrated it into our website to allow for a more streamlined quoting and booking process for our rental business however each update has made our team have to spend more and more time to troubleshoot the app due to functionality issues of the app. Every update has made a different old setting previously in place inaccessible. The app's team are not in a U.S. time zone so very little can be addressed in real time. Most things are addressed overnight which can cause most things to take multiple days to be resolved. The concept had a good framework, and the developers try to receive feedback but very little is resolved in a timely enough fashion for businesses to be able to rely on this app to be used for a core part of the business model. If they were to have a developer on-call 24 hours, it could be a really good app. But the way they do things now is making us want to cancel the annual subscription and find another quoting feature app or leave Shopify all together.
Hi, Thank you for taking the time to share your feedback with us. We deeply regret that our recent updates have caused frustration and extra work for your team. Your experience is important to us, and we are truly sorry for the inconvenience. We understand how critical it is for your rental business to have a seamless quoting and booking process. Your feedback about the challenges with troubleshooting and the time zone differences has been noted. While our team works diligently to address issues as quickly as possible, we realize the need for more immediate support and are actively exploring solutions to improve this, including the possibility of extended support hours. Your suggestion for a developer on-call 24 hours is valuable, and we will consider it seriously as we work to enhance our service. We are committed to making the necessary improvements to ensure our app becomes a reliable and efficient tool for your business. We hope to continue supporting you and demonstrate our dedication to providing a better experience. Thank you for your patience and understanding.
July 29, 2024
Brilliant little app....and really fast, flexible support. Does what it says on the tin! Cam from the Help Centre was especially helpful. Well done
Thank you for the feedback! It's fantastic to hear that you had a great experience with the app and that Cam from the Help Centre was so helpful. We appreciate your support and recommendation!
July 26, 2024
Very helpful staff
It's great to hear that you had a positive experience with the staff! If there's anything else you'd like to share or if you have more questions, just let me know.
July 25, 2024
Great app
I'm glad to hear you think so! If you have any specific feedback or questions about the app, feel free to share.
July 24, 2024
The support team is excellent, quick and efficient responses and solutions.
Thank you for your kind words! We're thrilled to hear that our support team has been quick and efficient in resolving your issues. If you have any more questions or need further assistance, just let us know!
July 24, 2024
Support is very fast and responsive. They always listen and fix what you ask of them!
Thank you for your feedback! 🌟 We're glad to hear that you find our support fast, responsive, and attentive to your needs. If you need anything else, feel free to reach out. We're here to help!
July 23, 2024
The app seems to perform very well (installed 30 minutes ago) and is doing what it's supposed to; however, the support is 5-star! Tracy walked me through the installation and configuration of the basics, answered all of my questions, and helped me verify the installation. I'm very impressed. Thank you.
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that the Request a Quote ‑ Hide Price app is performing well for you and that Tracy provided exceptional support. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
July 20, 2024
I love this app and its support team! Their features are very flexible and can help us solve problems immediately when we have them. I will be happy to use this app all the time.
Thank you for the wonderful feedback! We're delighted to hear that you love our app and find our support team helpful. We’re committed to providing flexible solutions and excellent support to ensure you get the most out of our features. If you ever need assistance or have any suggestions, we're always here to help!
July 20, 2024
I'm a shopify beginner and the support from this app has been incredible. They showed me how to choose which products I wanted to have the add to quote function, and which ones I wanted to allow add to cart. So fast and easy, thank you!
Thank you so much for your kind words! We're thrilled to hear that our support team was able to assist you effectively and make your experience as a Shopify beginner smoother. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
July 14, 2024
Customer service was great with getting everything set up. Can't wait to start using it. I appreciate you Tyler.
Thank you for your feedback on the O: Request a Quote ‑ Hide Price app! 🌟 We're thrilled to hear that you had a great experience with Tyler and our customer service team while getting everything set up. We hope the app serves you well as you start using it. If you have any more feedback or need further assistance, please feel free to reach out. We're here to help! 😊🛠️
July 12, 2024
I received excellent customer support from Vincent during setup. Highly recommend their customer support. I'm in the process of checking out the app for Thermell, but so far, it seems to be a seamless solution for websites that operate on a request for quote basis! - Jill
Thank you for your feedback, Jill! 🌟 We're thrilled to hear that you received excellent customer support from Vincent during the setup process. It's great to know that you find the app to be a seamless solution for websites operating on a request for quote basis. If you have anything else to share or need further assistance as you check out the app for Thermell, please feel free to let us know. We're here to help! 😊💬
July 12, 2024
I really like this application. Simple to set up and use. Technical support is fast and efficient.
Thank you for your feedback on the O: Request a Quote ‑ Hide Price app! 🌟 We're thrilled to hear that you really like the application, find it simple to set up and use, and that our technical support is fast and efficient. If you have anything else to share or need further assistance, please let us know. We're here to help! 😊🛠️
July 10, 2024
The app does what it says it does. More importantly, we had an issue today that was resolved nearly immediately by live chat within the app. Our thanks again to Amelia of the Support Team.
Thank you for your feedback! We're glad to hear that the app meets your expectations and does what it promises. It's great to know that Amelia from our Support Team was able to resolve your issue almost immediately via live chat. If you have any more questions or need further assistance, feel free to reach out. 😊🌟
July 10, 2024
Really quick and good service
Thank you for your feedback! We're delighted to hear that you received quick and good service. If you have any more feedback or need further assistance, feel free to reach out to us anytime. 😊🌟
July 9, 2024
Aplicativo muito útil! E a equipe de suporte é incrível.
Obrigado pelo seu feedback! Ficamos muito felizes em saber que você considera nosso aplicativo muito útil e que nossa equipe de suporte é incrível. Se tiver mais comentários ou perguntas, estamos à disposição. 😊🌟
July 8, 2024
Niel from Quote Snap was extremely helpful in resolving a syncing issue with the Request a Quote app. The staff there are the best and respond immediately to your requests and get them resolved right away. Plus, the app is doing wonders for our quote pipeline.
Thank you for your feedback! We're thrilled to hear that Niel from our team was extremely helpful in resolving your syncing issue. It's great to know that our staff responded immediately and resolved your requests right away. We're also glad to hear that the app is doing wonders for your quote pipeline. If you have any more feedback or questions, feel free to reach out. 😊🌟
July 8, 2024
Everything went really super, the only one thing that during the weekend not all experts are available so I had to wait till Monday to get my problem solved, apart form this brilliant job
Thank you for your feedback! We're glad to hear that everything went super overall and that you're satisfied with our service. We apologize for the inconvenience caused by the limited availability of experts during the weekend. We're constantly working to improve our support. If you have any more feedback or questions, feel free to reach out. 😊🌟
July 4, 2024
Thank you for the 5-star rating! We're thrilled to hear that you're satisfied with our app. If you have any more feedback or questions, feel free to reach out. 😊🌟
July 3, 2024
issue resolved quickly
🌟 We're glad to hear that your issue was resolved quickly! If you have any more questions or encounter any further issues, don't hesitate to reach out. We're here to help ensure everything runs smoothly for you! 👍
July 2, 2024
This app is so user-friendly and customizable in all the best ways! The pricing is also very reasonable. Tracy at the Omega Help Center gave very clear instruction that were easy to follow. She helped me, as a beginner, get things set up with ease! I am very excited to have this app as part of our store!
🌟 Thank you for your enthusiastic feedback! We're thrilled to hear that you find the app user-friendly, customizable, and reasonably priced. It's great that Tracy provided clear instructions that were easy to follow, especially as a beginner. We're excited to have you using our app in your store! If you have any more feedback or need further assistance, feel free to reach out. We're here to help you succeed! 👍