All reviews

Rating Breakdown

  • 5
    13% (74 ratings)
  • 4
    11% (61 ratings)
  • 3
    14% (75 ratings)
  • 2
    15% (84 ratings)
  • 1
    47% (259 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 24, 2020

i really love this app that is the reason i give 5 star i really love this app that is the reason i give 5 star

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2020

This app makes it really easy to assign barcodes to the jewelry that doesn't already have them and then print the barcodes on either labels or regular paper. **Just be sure to click the correct option if you're creating ones that are missing instead of reassigning all barcodes!** I love being able to then scan the barcodes in the Shopify POS app! Thank you!!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

3 / 5 Share

Sept. 7, 2020

Our Product names are sometimes too long to fit on one line on the barcode sticker. It would be great if there was an option to have the product name go on two lines on the sticker?

Using app

3 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi, there! While this isn't possible within the Retail Barcode Labels app itself, you can resolve this issue via the Dymo software that is downloaded when you install the printer. I'd recommend shortening your product titles, however if this isn't an option then you can actually use the Dymo labels online interface to shrink the title so that it fits on the label. It will look something like this: https://screenshot.click/20-52-rnak9-7xbt5.png. If you need anymore assistance with that, feel free to contact our support any time: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support

1 / 5 Share

Sept. 5, 2020

Funktioniert nicht. Nur fehlermeldungen leider ist das typisch bei shopify apps. nicht zu empfehlen.

Using app

15 days

Total reviews

4

Average rating

3.0

2 / 5 Share

Sept. 3, 2020

Many of the barcodes that print ate not readable. They will not scan. Its expensive to print labels that are useless. Also the program doesn't recognize keywords for searching items to print. Very time consuming to have to print labels one item at at time.

Using app

Over 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Hi, there. I'm sorry to hear you're having trouble with your labels - this is most likely an issue with your scanner or label printer. I'd like to help you troubleshoot this so that we can get those labels working for you. I'll send you an email shortly and we can take a look together. Speak soon! - Brie, Shopify Support

4 / 5 Share

Aug. 31, 2020

The App works as it should. However it does miss couple of features. 1. It would be great if it will allow to print the product type. 2.Ifit would grant access to low level users to print labels. (Without accessing the products themselves) Otherwise top notch - Recommended.

Using app

About 1 month

Total reviews

4

Average rating

4.5

1 / 5 Share

Aug. 27, 2020

THIS IS NOT WORKING FOR ME. The labels print off center even though I have the exact avery labels in my settings.

Using app

1 day

Total reviews

5

Average rating

3.4

Developer Reply

Thank you for providing us with this feedback. I'd like to learn more about the labels you're using, so I'll be following up with you via email. You can reply directly to me there once you receive it so that we can discuss this further. Talk to you soon! - Oliver, Shopify Support

4 / 5 Share

Aug. 19, 2020

It does a decent job but really wish that it would give the option to print barcodes from the order page, I end up entering all of the same information twice.

Using app

5 months

Total reviews

7

Average rating

3.4

3 / 5 Share

Aug. 18, 2020

YOU NEED TO UP DATE YOUR AVERY PAPER TYPE FOR SMALL LABELS!!!!! Barcodes are cool and easy thanks for that

Using app

3 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for sharing this feedback. I'd like to learn more about the label sizes you're looking for, so I'm going to follow up with you via email. Please keep an eye out for my email, and reply directly back to me once you receive it so that we can discuss this further. Talk soon! - Rae, Shopify Support

1 / 5 Share

Aug. 18, 2020

We have thousands of duplicated barcodes and were told previously it was because of a switch that happened with the system. They told us older products that were created before the switch may have duplicate barcodes created, but we have new products created daily that are being given duplicate barcodes. This causes issues with other third party apps that cannot differentiate between our products because of duplicate barcodes.

Using app

Over 1 year

Total reviews

5

Average rating

2.6

Developer Reply

I'm sorry to hear that you've experienced this with the Retail Barcode Labels app but thank you for notifying us of the trouble you've experienced here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Oliver, Shopify Support

3 / 5 Share

Aug. 17, 2020

the app work really well, but it add only 8 numbers of barcode, and google ask at least 12 to work, can you please update the app

Using app

2 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for writing your review and for providing your feedback to us here. I am glad to see that you've found the app to work well for you, but I can see why being able to generate 12-digit barcodes rather than be limited to 8 would be a big help from a Google Shopping perspective. I will be sure to pass your comments onto our development team; your suggestions are greatly appreciated. -Victor, Shopify Support

3 / 5 Share

Aug. 14, 2020

The app is not flexible enough on the label sizes. The labels print to a .pdf anyways. The ability to add our logo would help.

Using app

13 days

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for sharing your review and I appreciate you providing us with your feedback. I understand how adding a logo and having different label sizes available would be a useful feature to have, so I will be sure to pass on your suggestion to our development team. I'll also be following up with you via email, so feel free to respond directly should you have any further feedback to share. Thanks again! - Julie, Shopify Support

1 / 5 Share

Jan. 28, 2021

This app is terrible! The product has a handful of bugs that need to be fixed. (1) you should be able to bulk generate and print labels directly from a purchase order. (2) yes, you can bulk print labels, but there is a bug in the algorithm. Once you select one item, it completely forgets you've selected it and the entire list of items you selected to print tags goes away and it only prints the most recently selected item. SOMEONE PLEASE FIX THIS BUG!!!!!!!!!

Store

JoeyRae

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing this feedback. I understand the frustration you've encountered while trying to use the Retail Barcode Labels app, and I'd like to discuss this setup further to help determine why the barcodes aren't working. I'll send you an email shortly so that we can investigate this in more detail. Talk soon! - Rae, Shopify Support

3 / 5 Share

Aug. 13, 2020

We are no longer able to access the Retail Barcode Label App - we are getting a message that the IP address is not recognised. Have tried deleting the app & re-installing it, however when we try to re-install it, it also shows a message that the IP address is not recognised. I have emailed the support email address without response. I am very disappointed by this & it is affecting our ability to run our business.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your review and for bringing this issue to our attention. I'm sorry to hear that you are having difficulties accessing the Retail Barcodes app, but I'm glad that you've reached out to our Support team. I would be happy to look into the status for you, so I'll be sending you an email shortly with an update and some troubleshooting steps. Thanks again! -Julie, Shopify Support

2 / 5 Share

Aug. 3, 2020

I am totally and utterly disappointed by this app. We used it for about a year or so, and it seems to be OK until, it started generating duplicate barcodes. What an utter nightmare. I mean it just needs to do ONE THING. JUST ONE THING - unique barcodes. And it manages to create duplicates. I rang up support, and was told this was "known" If it was know - this is a critical defect!. It shouldn't be that hard to create unique codes. That's what computers are really really good at doing. Please fix this.

Using app

Over 1 year

Total reviews

2

Average rating

3.5

Developer Reply

I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of this problem here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Victor, Shopify Support

3 / 5 Share

Aug. 1, 2020

Barcode printing works great. Wish that the prompt to create barcodes after selecting the ones to print, wouldn’t make you start all over. There should be an option to creat barcodes for selected print items, where one doesn’t already exist.

Using app

About 2 months

Total reviews

2

Average rating

2.5

Developer Reply

Thank you for writing your review and for providing us with your feedback, and I'm glad to hear that you've been able to print your barcodes successfully using the app. I can see why the workflow you've suggested would be a useful addition to the app so I will be sure to pass on your comments to our development team for their consideration. Thanks again. -Victor, Shopify Support

4 / 5 Share

July 31, 2020

We use this app regularly and it's been a great help, a lot of our goods are from local artist and makers that too numerous to remember it all so this makes things faster and easier at the till.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

1 / 5 Share

July 30, 2020

Loaded the App 24 hours ago worked fine for 1 night, try to use it tonight not working, opening our storefront finally and now we are dead in the water with our bar codes, Manually Pricing it is... pretty sad pay this much money for Shopify may have to look at another alternative.....

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to write this review. We appreciate receiving feedback like this. I'm sorry to hear you've had some trouble with the Retail Barcode Labels app and I'd love to see if I can help you get it working again. I'll be reaching to you via email shortly. Please respond to me there if you'd like to dig into this further together. - Oliver, Shopify Support

1 / 5 Share

July 29, 2020

It appears that this app is no longer working. Also, the contact information is NOT working. Not cool to get rid of an app that people use with no warning.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for writing this review and I'm sorry to hear that you've experienced some trouble with the Retail Barcode Labels app. I'd like to take a closer look at this to see if I can help, so I will be sending you an email shortly so that we can discuss this in more detail. Please respond to me there if you are still seeking assistance. -Oliver, Shopify Support

1 / 5 Share

July 28, 2020

App completely disappeared today!! Anyone else having this problem??? Help!! And the tech support toll free number is no longer working

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. The app underwent a recent update which required re-installation from the Shopify App Store. I've taken your feedback to our developers in hopes that we can improve this process in the future. All the best! -Oliver, Shopify Support