Retail Barcode Labels
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4/6/19 - Update. All Shopify support told us to do was clear out the cache and cookies and reload the app. Did that and it's still broken. Hey Shopify! How about one of you try to print a barcode with a price and wording on a 1X1 Dymo label and see how it works for you. So disappointed that you break something and no effort to fix - all you would need to do is go to the last revision that was working. When is Shopify going to fix this app? Literally not able to put product on the floor right now because of this. Shopify needs to get its POS act together or we will go back to Square as I'm sure many people already have. If you're gonna make a change you need to do much better testing before releasing it to the world.
Thanks for sharing your feedback! This kind of information is vital to help improve apps for merchants like you. We constantly working to improve our app functionality, so I want look into this with you in more depth. I've sent you an email and I will be looking into your 1x1 label issue in more detail. Thanks. Niall, Shopify Support
Look like there was a recent update that cause a printing issue but this app should not be rated low. Before the issue and soon after its fix this app is great! It's much better then the old app. It printer faster with more options. Disregard all the 1 stars. An app should be give a rating of 1 just because of an update issue. This happen all the time to app.
It is convoluted and terrible. it took us an entire day to figure our how to make things print and now there are at least three more steps in the process. Big downgrade, very disappointing.
Hey there, Thank you for this feedback, we are working on improving all of our apps constantly so we really appreciate you taking this time. I understand that the app can take a few additional clicks in comparison to the original app it had replaced. During the print screen, it can require additional clicks. To get around this, merchants must select Print using System Dialogue and then select the appropriate SKU from the list there instead. Please check out this screenshot http://bit.ly/2ETUEld. I have gone ahead and emailed you to provide any further support and gather any additional feedback you may have. -Bo, Shopify Support
I can see what the new Barcode app tried to achieve with being able to mass print barcodes but the whole process is tedious and takes much longer than previously with the old app.
Hi there, thank you very much for sharing this feedback. I've followed up with an email to you as well because I'd like to delve a bit further into this issue for you,.I'd like to find out more about how you are printing in bulk and if I can recommend a better way to do it instead, and I'll reply on the email. We’re always looking to improve apps with good feedback like this, and we are working to improve the way our apps work with stores like yours and what they can offer merchants such as yourself.
This app is amazing! Makes it soooooo easy to create and print barcodes. I see a lot of bad reviews on this app and I have no idea why. I guess this is a new app, but I never used the old one. We've had this one for several months and haven't seen any of the issues other people are talking about. It creates barcodes for all of our products and prints them out nicely. You get lots of control over what to display and where to display it on the tags. I'm wondering if a lot of the bad reviewers just don't have their printing preferences or product naming,pricing, etc. set up correctly.
Im really not happy with this app. I want to add my "Product Name" and althought the box is ticked, it doesnt show the Product Name on the printed lable. The same goes for custom text, etc. Get it sorted please!
Hello Claudia, thanks very much for sharing this feedback here. I think for your case there might be a specific error and I'd like to get to the bottom of it so I’ve followed up with you by email. We’re always looking to improve the way our apps work with stores and what they can offer merchants like you. So thanks again for this feedback. Niall, Shopify Support.
This app does everything I need it to, although it added a few extra steps to my previous pricing and tagging process with the app that was discontinued. It is a bit less efficient, and often I have to "Create Barcodes" multiple times before it actually creates them for the products I need tags for. Other than that little glitch, its a wonderful app that made the process easy, but it's still less efficient than the previous barcode app we were using.
This app is absolute trash. I had been using the other app that was replaced by this excuse for over 3 years with no issues. Why did you do away with it? I am not alone in saying I want the old one back. This new app is so inefficient it's laughable. Multiple pages to print barcodes for one product at a time? What's the point? I have nothing good to say about it honestly, and as a Shopify customer with multiple store accounts, I am sorely disappointed. Hopefully with enough pushback they will bring the old app back, because this one is just not going to work long term. Do not download this app if you can help it.
Hello Curious Nature, firstly, thank you very much for sharing this feedback. We’re always looking to improve apps, and we are working to improve the way apps work with stores and what they offer to merchants such as yourself. I'd like to also help where I can with using this app, so I’ve followed up with an email to you. If you have anymore recommendations, I can submit them to our developers too. Thank you. Niall, Shopify Support.
The bar code app used to assign barcodes to products that didn't have them. Now, you have to have it create a barcode specifically by the product and it takes so much longer. I hate the new app - not user friendly - or time saving.
Thanks for taking the time to offer this feedback! I apologize you had a less than positive experience with the app. For a step by step help guide on how to create barcodes for all products that do not have any assigned here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-barcodes-for-all-of-your-products When transitioning to a new app, I totally understand the frustration with learning how to use the new functions. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email as well. I hope to hear from you soon! - Alex, Shopify Support
The first time I used it, it was fine - now it cuts the top row (product name) off the label. Only prints price and barcode! Please fix this!
Thanks for taking the time to offer this feedback! I apologize the frustration caused when using the app. When transitioning to a new app, there often can be a bit of a learning curve but Shopify Support will be available to help you in the future! The issue with the product name cutting off, it has been reported that the Safari browser can sometimes do this. You can try using the Chrome browser in the future and see if this fixes the issue. For variants to show up on the label, it needs to be included in your label template. We have a help guide that explains the template creation but more specifically step #5 in the help guide here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-a-barcode-label-template The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email as well. I hope to hear from you soon! - Alex, Shopify Support
Won't print on the correct label even though the correct label size is selected. It prints across two of them and no way to resize it. Not sure why the other app got removed from list of apps but this replacement is horrible. Something I could easily do I can't now.
Hi there, thank you for providing us with feedback on the Retail Barcode Labels app! We in support can help with printing alignment issues related to the app soI have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
This app has just made my otherwise very good experience with Shopify...a very bad one! Way more time consuming and frustrating for labelling.....any plans to bring the other app back?? please
Thank you for providing us with feedback on the Retail Barcode Labels! Having to change to a new app can be frustrating as you need to learn new workflows but Shopify Support is around to assist if you ever run into issues. I have sent along an email to offer you assistance using the app and to give you the opportunity to provide feedback so we can improve the app. Hope to hear from you soon! - Alex, Shopify Support
The new app is absolutely horrible. It is so much more time consuming and not user friendly at all.
Hey there, thanks for sharing this feedback! Shopify works hard to ensure our apps meet the needs of our merchants, and a good user experience is important to us. I've reached out to you to get more information about these issues, and to log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
I absolutely hate using this app. It's made the most simple and important thing in retail so complicated.
Thanks for taking the time to share your feedback! I'm sorry you've had a negative experience with the Retail Barcode Labels app, and I can understand how frustrating this must be. Shopify works hard to improve our app functionality, and I’ve reached out to you via email to look into this further. I hope to hear from you soon! - Lauren, Shopify Support
It takes a few times to create the same labels and you have to keep going back in which frustrates me. It started off great but now is taking too long for each individual product to be bar coded.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
It used to be a lot more friendly. I used to use it to see all of my new items all in a row and now that option is gone. Now we have to click and search for the items way more times, and the barcodes don't get assigned right away so you have to wait so much longer.
Hello Epiphany. Thank you for sharing this feedback with us here. This is a current limitation in the new Barcode Label app, and sorry if it has caused you any inconvenience. Our developers are always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can do for merchants such as you. I’ve also followed up with you via email to log your feedback to our development team and to be a point of contact for you. You can reply there if you have any extra information you'd like to include. Thanks. Niall, Shopify Support.
Too much clicking, always a huge process now, used to be fast and barcodes take forever to generate.
Hi Anyon Design and Atelier. Thank you for sharing this feedback with us. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. I’ve followed up with an email to discuss the workflow of this app with you and hopefully this guide can also help a bit: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels Niall, Shopify Support
hate it! The one before had much more steps but I loved the label and I designed it my way. I don't like the labels on this application , I can not have them like the previous ones.
Thank you for sharing this feedback. This is a current limitation due to the types of labels this app can print at this time. > Dymo - 30252 Large (1 1/8" x 3 1/2"), maximum of 40 digits > Dymo - 30336 Small (1" x 2 1/8"), maximum of 22 digits > Dymo - 30332 Square (1" x 1"), maximum of 6-8 digits > Dymo - 30299 Price Tag (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom) > Avery Standard - 5160 (2.63" x 1") We’re always looking to improve apps with feedback like this, so thank you again. I’ve also followed up with an email and will send the feedback to our development team too. Niall, Shopify Support
I hate it! This app replaced a much simpler, very consistent app. This one has way more steps to set it up and the printing worked properly only the first time. It tells you what settings to select when printing your labels and it did not print correctly and wasted the already expensive labels. I'm completely frustrated with it. I just want my old app back!
Hi Valia Honolulu, firstly, thank you for sharing this feedback with us. We’re always looking to improve our apps, and we are working to improve the way they work with stores and what they can offer merchants like you in day to day running of a store. From your description there might be an issue with the template being used. I’ve also followed up by email to look at this query in more depth and log your feedback with our development team. If you like you can reply to it, and I'll see what can be done. If you have any more recommendations please feel free to reply them there. Thank you again. Niall, Shopify Support
This is my first experience with a POS system and the Shopify app for the DYMO barcode labeler is so easy to use. I haven't found anything I don't like about it yet.
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