All reviews

Rating Breakdown

  • 5
    13% (75 ratings)
  • 4
    11% (61 ratings)
  • 3
    14% (76 ratings)
  • 2
    15% (86 ratings)
  • 1
    47% (260 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 12, 2019

Our old app worked fabulous but we can't get this app to work with anything and nothing the tech team has offered has worked at all. We just went and tried to use different labels that are on the list and they still don't print correctly. We haven't been able to print a single label for over a month and the whole process has been a disaster. We are close to switching everything to a different system to help correct the issue.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, Thank you for this feedback. I have gone ahead and reached out to you via email to offer additional support as I would love to get more context from you so that we can work together to get this app working for you. I am sorry that your experience has been less than ideal and I look forward to working with you. -Bo, Shopify Support

1 / 5 Share

April 11, 2019

The app duplicates barcodes for different products. It is not compatible with Avery labels as advertised. A Dymo 450 is required and still doesn't print right. It could be more user friendly; such as, a more refined search for multiple items to be printed. I deleted the app, but will try again to see if that helps. It would be an awesome app if they could work out the kinks.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, I am sorry to hear that this has been your currency, I appreciate you taking the time to give us this feedback. Dymo LabelWriter 450 or the Dymo LabelWriter Wireless Printer are the only compatible printers for this app, while Avery labels can be used as per our docs these are the only compatible printers for the app. I have gone ahead and emailed you regarding the other issues you have mentioned so that we can troubleshoot together and get this app working for you! I look forward to hearing from you. -Bo

1 / 5 Share

April 11, 2019

We use this app to create barcodes to scan on merchandise. It is very finicky and hard to use. There are extra steps that make the process very tedious just to print a barcode. Lately the barcodes have not been printing correctly at all. It is wasting a lot of labels.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing this feedback. It is very useful for future developments and to help make this as user friendly as possible for merchants such as yourself. I’ve also followed up with you via email to log your feedback for our development team and see what exactly is effecting your app and hardware. Please feel free to reply to my email to see what we can do to help for you personally, but just to inform you there are only some printers that are supported and I have listed them here, just incase you are using hardware that we would not support: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer but regardless, I'll see what can be done. Thanks! Niall, Shopify Support

1 / 5 Share

April 11, 2019

Started out bad, got a little better, now it's worse than it started out. I was hoping it would be great, but now its not even working on Safari.

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for sharing this feedback with us! Although the app should work on any up-to-date browser that we support, Shopify recommends using Chrome with the Retail Barcode Labels app for a more consistent experience. That said, we're always looking for ways to improve our apps, and I’ve reached out to you via email so we can log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support

3 / 5 Share

April 11, 2019

This app is faster than the previous label printing way and i like that it prints fast as well as has the sizes on the label. The only negative is that you have to go select each item individually to create the barcodes then you have to go back and select all the items again to print. It would be helpful if there was a button to create ALL barcodes for items without on the main page.

Using app

Over 1 year

Total reviews

2

Average rating

4.0

2 / 5 Share

April 10, 2019

I used this app to help me make checking people out faster and help keep better track of inventory. I love that it generates barcodes for you but HATE that it takes 10 tries just to create a barcode label. I have to try to create a label multiple times before it will let me print the label. Trying to save time but this app takes FOREVER. Very slow!

Using app

3 months

Total reviews

2

Average rating

3.5

Developer Reply

Thank you for this feedback. I have gone ahead and reached out to you via email to offer additional support as I would love to get more context from you so that we can work together to get this app working for you. I apologize that your experience has been less than ideal and I look forward to working with you. - Alex, Shopify Support

1 / 5 Share

April 10, 2019

They limit your review to 100 character so that you cant tell everyone how bad this app really is

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing this feedback! We're sorry to hear that you had a negative experience with the Retail Barcode Labels app, and we'd love to assist to get this working. We encourage merchants to leave reviews with as much context as possible, and we require reviews to be at least 100 characters so that we can get a better understanding of the issue :) I’ve reached out to you via email so we can investigate this issue further. I hope to hear from you soon! - Lauren, Shopify Support

4 / 5 Share

April 10, 2019

I use this app at least4x a week for barcoding it makes this work much easier.Prefer it to dymo app.

Using app

3 months

Total reviews

1

Average rating

4.0

1 / 5 Share

April 10, 2019

This app is terrible. It takes twice as long to setup and print barcodes. There is little customization and it only works in chrome.

Using app

21 days

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for providing feedback on the Retail Barcode Labels! While the app is designed to work with all Shopify supported browsers, we do recommend Google Chrome for the best experience. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

3 / 5 Share

April 9, 2019

I wish the tags could be more customizable. I wish the business name could be included in the tag and also that the barcodes would be smaller so the other text can be larger. Wish creating the barcodes could be done in one step in the transfer instead of having to go into each individual item upon creating the transfer to create barcodes and print tags. Also-if things are on sale online with the strikethrough text, can we also have a strikethrough text option on the tag? So we don't have to handwrite the changed sale price. People could see the original price (strikethrough) and the sale price listed. It would look more professional & people would be more apt to buy things in store if they saw the original price and then the money saved with the sale price listed as well. More customization would be SUPER.

Using app

Over 1 year

Total reviews

2

Average rating

4.0

1 / 5 Share

April 8, 2019

I don't like that once you create a barcode you have to search for the item again - it's a waste of time!

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for sharing this feedback about the Retail Barcode Labels app! This is a current limitation due to the app's workflow. That said, we’re always working to improve our apps' functionality, so I’ve followed up with you via email to log your feedback for our development team. - Lauren, Shopify Support

3 / 5 Share

April 8, 2019

Prints faster than the previous barcodes app. Since this is Shopify managed I expect a bit more in terms of customizability. Need to add the ability to customize fonts, font size, dividers between variants, and placement

Using app

19 days

Total reviews

1

Average rating

3.0

1 / 5 Share

April 8, 2019

We want the old Bar Code Label Printer back. This app takes 4 times longer to print than the old label printer, and the app doesn't even want to pull up the correct format of labels to print. We liked the simplicity and ease of the old app and also being able to go to the list of the most recently added items and print from there instead of having to go to each individual item to print.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! - Alex, Shopify Support

1 / 5 Share

April 6, 2019

If I could rate this 0 stars I would. The old version of printing barcode labels was so much easier. All this app does is waste time and make printing labels so much harder than it needs to be.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for taking the time to offer this feedback! I apologize you had a less than positive experience with the app. For a general step by step help guide on how to use the app, check out our help guide here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! - Alex, Shopify Support

3 / 5 Share

April 6, 2019

Awkward interface. I do appreciate the batch print feature, but I don't love having to manually reset the printer used, the paper size, and the scale factor every time I go to print. That being said, I'm quite appreciative of the fact that the app is free, and hope that Shopify continues to improve the functionality.

Using app

7 days

Total reviews

1

Average rating

3.0

1 / 5 Share

April 6, 2019

Very disappointed, there are some many steps and it is difficult to use. Our previous barcode app was very easy..

Store

HAVANA

Using app

17 days

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I apologize for the frustration the new app has cause you and your team. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! - Alex, Shopify Support

5 / 5 Share

April 5, 2019

The key is to select the right label size, in the App settings, AND the printer settings (in the drop down menu). If those are right, the App works great!!

Using app

Almost 2 years

Total reviews

8

Average rating

4.5

3 / 5 Share

April 5, 2019

I like that the labels print quickly and you can choose how many labels to print for each product variant, but it would be nice if we could change the design and not have to fight with the direction the labels print.

Using app

10 months

Total reviews

2

Average rating

4.0

2 / 5 Share

April 5, 2019

i use this app to print barcodes. the regular barcodes are off center but i can live with that. the 1x1 square labels that i use for my accessories i cannot even use anymore because they are so off center it cuts off the price. I have changes the settings several times and nothing i do makes it better. I suggest next time you make all of your customers use an app that is sub par you test it first. My contract is up with shopify in may and i am now currently looking into other pos systems because this issue has been a headache and i am losing money not being able to put the majority of my accessories on the floor.

Using app

About 4 years

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for providing us with feedback on the Retail Barcode Labels app! Label alignment issues could have a few possible causes, so I have sent along an email to assist on this. - JP, Shopify Support

1 / 5 Share

April 5, 2019

I use this app to create all my barcodes for merchandise. I much prefer the old app compared to the new app. A lot more hassle and extra steps!

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for sharing your feedback. We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I’ve sent an email to you to see if there was anything I could assist with. Looking forward to connecting with you soon! - Alex, Shopify Support