Return Prime:Return & Exchange

I have installed the app in order to test its features while selecting a return service for my customers. Then, already during the setup guide, the app automatically initiated a customer support chat (I wasn't even asked if I even wanted to talk to anyone yet, I literally just started looking into their app), then followed by sending me an email requesting store access, another email asking to continue the support chat, and then even spamming my phone. After all of that I didn't want to have anything to do with this app anymore, and simply uninstalled it. Seriously, don't push so much, it felt extremely intrusive :/

Wonder was able to solve my problem quickly. I like this app.. very easy to use.

the app works perfectly as described and has been one of our best purchases on shopify

We have been using Return Prime for a while now and found it by far the best value for the pricing in the return solutions. We tried a few other solutions for Shopify but could not find anything that meets our requirements better. Any support question we had always got resolved very quickly and we are super happy that it connects not only with our Shopify store but also is integrated with our mobile app.

Marie made this call very easy and simple for me. She was attentive and understanding! She exceeded my expectations

Super helpful. The Return Prime team is always quick to assist. Definitely recommend!

Return Prime was one of the first apps I installed when I set up my store 2 years ago. I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges. This is a great product. Highly recommend.

I contacted the team regarding an integration issue, and I am happy to report that it was resolved swiftly and promptly. The support provided was exemplary.

support is good, great

We have been using this app about 10month now, the live chat representative is always helpful and very quick! Since we don't do exchange, the procedure is pretty straight forward and easy to use.

I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to connect to my USPS business account (that I had to create) took days of communication back and forth with USPS. At this point, I feel like I am a beta tester for Return Prime. On the plus side, the customer service is very helpful. On the downside, you'll be talking to them almost every day. The app will work briefly, and then start having errors again. Either it can't generate labels, it can't collect payment from customers for exchanges or tracking of returns stops working. Based on the other reviews, it seems to work well for some people, but it was almost unusable for me with USPS.

The app itself is ready for plug and play - No extravagant setup required. Well thought through customer journey on both sides - Business and end user. What I absolutely love about this is their service. It's truly exceptional! They go above and beyond to solve your issue and also help with setup. Would highly recommend this app f you're looking to streamline your return and exchange process.

thanks for help me out all time

Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses

great customer support

We started using Return Prime a few months ago and has helped with customer returns. When something goes wrong I immediately ask the chat assistant and they always know what to do or help with the issue!

smooth and great experience, Keep up the job.

Very good support! Enjoying the app.

Fast support and seamless integration, ideal for Indian brands. Cuts down on exchange and return times.

Easily the best App for returns management, tons of features and customizations possible & incredible customer support