Return Prime:Return & Exchange

Support for the app is very poor. It takes ages to get the team to revert and tickets created are treated with low priority. We have a feature wherein people can request for a return if a product is damaged. However, the app doesnt allow people to upload the image (despite it being a mandatory field in the app itself). We have been trying to get them to debug this without any luck.

Really fast and helpful Customer Service.

Super helpful customer support.

Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.

Amazing customer service! Took me a while to get everything set up but the customer service team were instantly available and did everything I needed straight away. Lots of features on this app and a great backend compared to the app we previously used so I am looking forward to using this for our business.

I have just installed Return Prime and was impressed with the ease of set up and support available. After using a much more expensive app that required extra $ to access additional functions, I am very happy with the price and functionality. The inclusions in the one price such as exchange for higher value items, customer incentivisation options and no limits on number of rules for returns and exchanges is great.

I have installed the app in order to test its features while selecting a return service for my customers. Then, already during the setup guide, the app automatically initiated a customer support chat (I wasn't even asked if I even wanted to talk to anyone yet, I literally just started looking into their app), then followed by sending me an email requesting store access, another email asking to continue the support chat, and then even spamming my phone. After all of that I didn't want to have anything to do with this app anymore, and simply uninstalled it. Seriously, don't push so much, it felt extremely intrusive :/

Wonder was able to solve my problem quickly. I like this app.. very easy to use.

the app works perfectly as described and has been one of our best purchases on shopify

We have been using Return Prime for a while now and found it by far the best value for the pricing in the return solutions. We tried a few other solutions for Shopify but could not find anything that meets our requirements better. Any support question we had always got resolved very quickly and we are super happy that it connects not only with our Shopify store but also is integrated with our mobile app.

Marie made this call very easy and simple for me. She was attentive and understanding! She exceeded my expectations

Super helpful. The Return Prime team is always quick to assist. Definitely recommend!

Return Prime was one of the first apps I installed when I set up my store 2 years ago. I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges. This is a great product. Highly recommend.

I contacted the team regarding an integration issue, and I am happy to report that it was resolved swiftly and promptly. The support provided was exemplary.

support is good, great

We have been using this app about 10month now, the live chat representative is always helpful and very quick! Since we don't do exchange, the procedure is pretty straight forward and easy to use.

I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to connect to my USPS business account (that I had to create) took days of communication back and forth with USPS. At this point, I feel like I am a beta tester for Return Prime. On the plus side, the customer service is very helpful. On the downside, you'll be talking to them almost every day. The app will work briefly, and then start having errors again. Either it can't generate labels, it can't collect payment from customers for exchanges or tracking of returns stops working. Based on the other reviews, it seems to work well for some people, but it was almost unusable for me with USPS.

The app itself is ready for plug and play - No extravagant setup required. Well thought through customer journey on both sides - Business and end user. What I absolutely love about this is their service. It's truly exceptional! They go above and beyond to solve your issue and also help with setup. Would highly recommend this app f you're looking to streamline your return and exchange process.

Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses