Return Prime:Return & Exchange
Top rated app for returns, exchange & refunds.
Rating
4.9
feedback
675
chart
#173
All reviews
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Nov. 22, 2023
I had a great customer service call with Shubham. I had been using the app for a year but not to it's full potential so I highly recommend doing a call with their call center. He taught me how to automate more processes to save my warehouse's team time and efficiencies. Also how to set up more parameters around what products can be returned or exchanged. And introduced me to this new system that offers customers discounts to deter returns and change them to exchanges. It was a very productive call and Shubham was very helpful.
Nov. 20, 2023
I just installed this app to my store. So I can’t really give a review on the app as of yet… but what I will say is that the customer service representative are phenomenal and I had the pleasure to be assisted by “Wonder” she was patient and such a big help she made sure to answer all my questions and help set my entire account up with the app. Keep up the great work . I will follow up with a review about the app once I see how well it works for my store
Nov. 14, 2023
Been on Shopify for more than 4 years and never experienced the level of helpfulness and enthusiasm from customer service as I did from the Order returns team. Answered all my questions and helped us get set up with ease. Highly recommend.
Nov. 14, 2023
Had a minor issue but support from Wonder who immediately helped me with engineering team to solve the issue. Great support and thanks to prompt response.
Nov. 8, 2023
Great app, great pricing and support that are nice, helpfull and supportive!
Nov. 28, 2023
Greeva Mishra's support was instrumental in resolving my queries efficiently. The return tool's user interface is not only visually appealing but also impressively intuitive, streamlining the return creation process. Its thoughtful design and robust functionality make it a standout product. Kudos to Greeva and the development team for their outstanding support and a tool that truly enhances the user experience.
Nov. 28, 2023
Relying on Apps on Shopify can be a pain but with the right customer service, anything is possible. Return Prime is a very accommodating company and the ability to customize and respond quickly keep my days on track. RP has been very transparent as to what is not available in the application but will also jump through hoops to make your special request happen in a timely manner. I am looking forward to see what they release in the near future as we strive to be more accommodating to our customer base as well. The app is great as well!
Oct. 25, 2023
Sehr schneller, freundlicher und kompetender Support via Chatfunktion. Es wurde mir sofort weitergeholfen und ich konnte mein Anliegen so gut bearbeiten. Vielen Dank
Oct. 25, 2023
Easy to use and makes organising returns and exchanges super easy! Have only had 1 issue with the app as it wasn't loading but it was fixed within 30 minutes of talking on live chat. Great service and would recommend!
Oct. 25, 2023
We've been using Return Prime for around 2 months, and it has already improved our post-purchase experience by A LOT. Their support team is stellar and always ready to help. Almost all our queries were resolved within 24 hours. Most importantly, the variety of integrations and the user-friendly platform make it worth every penny. Highly recommend it to any business seeking a smoother and hassle free post-purchase journey.
Oct. 23, 2023
Super easy to set up and great customer service. Would recommend for anyone starting out in e-commerce.