Return Prime:Return & Exchange for Shopify

Return Prime:Return & Exchange

Automate Returns & Exchanges. Turn Refunds into Revenue
Rating
4.8
Feedback
731
Reviews
Chart
#113
Shopify

All reviews

5 / 5 Share
Feb. 27, 2024

I had Wonder help me set up Return Prime and she did a great job and was very helpful. Great app

Store Using app Total reviews Average rating
Redback Liftwear About 1 hour 4 5.0
5 / 5 Share
Feb. 27, 2024

The best customer service ever.

Store Using app Total reviews Average rating
Best Bronze 4 months 6 4.3
5 / 5 Share
Feb. 26, 2024

We've been using this app for quite some time now, and and while some things were a little strange and clunky at first, a LOT of improvements have been made and new features added during that time. The ability to process a single refund for multiple items being returned is huge, and made things a lot easier for us and our customers. Support is always fast to respond (often instant) and very helpful, and they have implemented features that we've been asking for. We also recently updated out site using a new theme, and our developer had no trouble customizing the app's text and buttons to match the style of or new site, so that's another plus. Doing it right, Return Prime!

Store Using app Total reviews Average rating
Retrogression Over 1 year 12 3.9
5 / 5 Share
Feb. 21, 2024

Return Prime has been a great solution for our returns and exchanges! I love that you can create different rules for exchanges versus returns - a lot of other apps don't have that. The customer service is SO responsive and they will walk you through any questions you have & responds within minutes

Store Using app Total reviews Average rating
BELLE Over 1 year 8 5.0
5 / 5 Share
April 10, 2024

Superb Support! Love it. One of the best support I ever experienced.

Store Using app Total reviews Average rating
SILISOUL About 2 months 1 5.0
5 / 5 Share
Feb. 20, 2024

Just started testing out this app and the support in setting up the account was beyond phenomenal. Great support on the online chat as I was helped setting up the account.

Store Using app Total reviews Average rating
STR8 SPORTS, Inc. About 16 hours 3 3.3
5 / 5 Share
Feb. 19, 2024

First class customer service and it's very easy to get in touch with customer service. Customer service helped to solve the problem i faced with the app at lightning speed!

Store Using app Total reviews Average rating
Passiontree Marketing Sdn Bhd About 2 hours 2 5.0
5 / 5 Share
Feb. 16, 2024

Great customer service, very happy with it.

Store Using app Total reviews Average rating
Heavy Hues Label About 1 hour 2 5.0
5 / 5 Share
Feb. 12, 2024

I was helped today by Claire and nothing was too much trouble, I have never had such good customer service or found an app with so much help to set up, really excellent, thank you so much.

Store Using app Total reviews Average rating
Dippy Swim About 1 hour 1 5.0
5 / 5 Share
Feb. 7, 2024

Perfekte Lösung für unsere Prozesse! Auch bei Problemen oder Unklarheiten hilft der Support jederzeit und unterstützt. Wir freuen uns auf die weitere Zusammenarbeit! Definitiv verdiente 5 Sterne!

Store Using app Total reviews Average rating
Herm. Sprenger USA 9 days 1 5.0
5 / 5 Share
Jan. 31, 2024

Great CS support while setting up the app! Still figuring it out but seems like it will meet all of our needs to streamline and help with our return/exchange process and giving our customers a better experience!

Store Using app Total reviews Average rating
T&C Surf Designs About 4 hours 3 5.0
5 / 5 Share
Jan. 30, 2024

What brilliant service! I had a small issue with defining a product tag and support sorted the issue out in less than 5 minutes! ' Wonder ' responded within seconds and resolved it within minutes. Now that's what you call great customer service. For the support alone, I would give 10 stars if I could! Thank you so much.

Store Using app Total reviews Average rating
Maeya Clothing About 1 hour 2 5.0
5 / 5 Share
Jan. 24, 2024

great

Store Using app Total reviews Average rating
Happy2U About 2 months 9 4.6
5 / 5 Share
Jan. 22, 2024

FUE UNA PERSONA MUY AGRADABLE EN SU CONVERSACION Y ME AYUDO EN TODO LO QUE NECESITABA. EXCELENTE TRATO Y SERVICIO.

Store Using app Total reviews Average rating
Bonita Boutiques Shop About 3 hours 2 5.0
5 / 5 Share
Jan. 22, 2024

Store Using app Total reviews Average rating
Helmecha 6 days 2 5.0
5 / 5 Share
Jan. 18, 2024

Thanks for helping out . we got instant and prompt support . Thank you so much for fantastic support. Keep it up . Regards, Devendra Loosebucket

Store Using app Total reviews Average rating
LOOSEBUCKET Over 1 year 5 5.0
5 / 5 Share
Jan. 15, 2024

Store Using app Total reviews Average rating
Spunkies_official Over 1 year 3 5.0
5 / 5 Share
Feb. 12, 2024

I'm not savvy at all with regard to adding Apps and making sure they work and function properly. But I was blessed to have the opportunity to work with Greeva with Return Prime customer service. Greeva was able to assist me with setting up my account with ease. Basically, Greeva said, sit back and let me get you setup! This was one of the best customer service experiences that I ever experienced.

Store Using app Total reviews Average rating
The Global Majority About 1 month 1 5.0
5 / 5 Share
Jan. 10, 2024

customer service is fast and they are very helpful !!!!

Store Using app Total reviews Average rating
Cashmereliving 758 6 months 4 4.3
5 / 5 Share
Jan. 8, 2024

Customer service was amazing! I love how they helped and responded to my questions. Thank you! *wink*

Store Using app Total reviews Average rating
Nation Athletics Bjj 4 days 13 3.2
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