Return Prime:Return & Exchange

March 9, 2023

customer support team was amazing and quick in applying the plugin. it seamless experience with support team.

March 9, 2023

Customer support is the best. They've been very helpful and actually very fast in finding a solution to our concerns/requests, they are very responsive considering our time zones. Highly recommended app! Straight forward and gets the job done!

March 4, 2023

We've only begun to use this app, but I don't think I've ever had a more helpful customer service experience. The live chat was amazing and thorough and even had me laughing at times. So incredibly helpful.

March 3, 2023

Very great support helped me enable the return portal manually. They also helped me add other css customisations to improve my return portal. They put all this effort in for my company when I was using the free plan. I would recommend this app to every business owner who wants to create a return portal for their customers.

March 3, 2023

We've been using Return Prime for 1 year, and I highly recommend it to help your e-commerce work process and address return, exchange, and refund concerns. excellent and unmatched experience with return prime's live chat service, which is really supportive and passionate. Thank you :)

March 2, 2023

Great customer support - the team is available for calls immediately even for first time brands and the installation process was a breeze. Helps make supply chain effective and easy

March 2, 2023

Top Notch! Great and quick response . Support team helps and solves it in no time . Would highly recommend!

March 2, 2023

Hi Earlier we were doing manual returns via mails and other channels which were not channelised and cumbersome. With Returns prime- all our returns are now easily processed and sent for pickup. The customer queries have reduced a lot. Fully recommend this app

Sept. 20, 2023

I can say support is really awesome..and they are building even if features are not available.Once again really appreciate your team work

Feb. 24, 2023

This product is all you need for your after-service in D2C. I saw many other apps, but the user experience it provides and its features are pretty unbelievable. It is undoubtedly the best product, the smooth handling of multiple returns to managing exchange for higher to lower value orders. I am yet to explore the bot and other advanced features of the tool. I am already amazed though. Kudos to the team.

Feb. 18, 2023

One of the best apps available for Return & Exchange management on Shopify. I have been using the app since 3-4 months now and it works seamlessly. Their main USP is to push for exchanges as against just accepting Returns. Support team is quite open to feedbacks and improvements. Also the team is very highly equipped to understand the nuances and figure out a solution. Big shout out to SHUBHAM who has dealt with my innumerable questions and for assisting me regarding all issues.

Feb. 15, 2023

I just added this to my store. I wanted to start off with the free plan with 5 requests a month. I was setting up everything and noticed I have to pay $19.99 a month to be able to let my customers exchange for other products. That seems a little pointless to me and does not make any sense. If you are going to allow up to 5 requests (exchanges and returns) for a free plan, shouldn't that include any EXCHANGE? or at least offer a free trial? I will be switching to another app unfortunately.

Feb. 8, 2023

The app is a very helpful app and very convenient to use. A great app with excellent features and even better customer support. For a small business, this app has the best combination of price, support and features and can scale with your business.

Feb. 7, 2023

Great app for returns and exchanges, easy to navigate, responsive support. Thank you very much for the app! It helps a lot.

Feb. 3, 2023

Great app for returns and exchanges Also, team was very supportive. Resolved all the problems and confusion just in hours. Thanks Shubham and Team Kuddos!!

Jan. 6, 2023

Easy set up, helpful customer service and a wonderful app! Surely recommend this for all businesses who are thinking of offering returns

Jan. 6, 2023

Totall worth the money, we are loving it. Streamlined the whole exchange process. Kudos to the developers and also the support team, very proactive. 5 stars deserved indeed

Dec. 26, 2022

An easy-to-set-up return/exchange management tool coupled with great customer support! Very satisfied with the experience.

Dec. 26, 2022

Hilfreiche Funktionen für den Retourenprozess, Formulare übersetzbar, sehr schneller und hilfsbereiter Kunden-Support.

Dec. 24, 2022

It's an awesome app when it come to smooth return/exchange customer experience, that too with your own branded return page. In the earlier app we there were not much options to return and re-ship the return items to the customer, but with this app we can do all that with much ease. The team is also very supportive particularly Shubham who helped us very much during onboarding process and was very proactive & patient towards resolving our queries even after onboarding. Just one thing if you guys can introduce the bulk refund in a single order, means if there are multiple products to be refunded in a single return request then we have to issue the total refund by mapping one product only instead of all the product. All the very best team Return Prime !