Return Prime:Return & Exchange
Manage Return, Exchange, Return Label, Refund, Store Credits
Rating
4.8
feedback
687
chart
#188
All reviews
Review RSS Feed
Aug. 6, 2025
First day I spent 6 hours trying to set up this app for my business model. I contacted support and they just kept saying "we are here to help", but didn't explain properly what I had to do, only half words. There's not a single tutorial video on the whole youtube or the app, the FAQ section has outdated tutorial with functions that have changed. Then I booked their expert support where you can have a meeting with them, share your screen and they can explain, I spent 12 minutes waiting in the meeting room and nobody has showed up. Worst experience ever since running my Shopify.
Aug. 6, 2025
Sehr schnelle und professionelle Unterstützung! Bin sehr zufrieden mit dem Support! LG JJ Studio
Aug. 5, 2025
great app, and even better support. I had an issue and was offered an immediate online call to be taken through how to resolve the issue. Great support
Oct. 7, 2025
At first it worked well, but now we have an issue that cant be resolved for over 1 month
July 29, 2025
Support team is very helpful and solve the issue in very less time and give more accurate suggestion to implement the logic which brand want to put
July 18, 2025
Return Prime is an excellent solution for anyone looking to make the returns and exchanges process simple and enjoyable - for both the customer and the store. The application is intuitive, functional and efficient, facilitating the user experience at every stage. What's more, the support is a differentiator: always available, attentive and ready to resolve any queries quickly. An indispensable tool for anyone who values customer experience and operational efficiency!
July 8, 2025
June 30, 2025
I’ve tested and researched many return & exchange apps, but this one immediately stood out. It’s not just a typical return tool—it’s built with a clear strategy to reduce return rates and turn exchanges into opportunities to boost revenue. What really caught my attention were the built-in upsell features and the smart tactics it uses to optimize customer journeys. It’s clearly designed not only to solve a problem, but to help your store grow. The pricing is also very fair considering the value it brings. This is exactly the kind of forward-thinking solution that should set the standard for return & exchange apps. So far, so good—I’m excited to see how it continues to perform.
June 30, 2025
this app is awesome, hassle free , no downtime , never got any issue to connect with customer care. Highly Recommended.