Return Prime:Return & Exchange
Top rated app for returns, exchange & refunds.
Rating
4.9
feedback
676
chart
#183
All reviews
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April 1, 2025
This app has been a disaster for Duradero. The day we turned on automation for returns and exchanges it retroactively refunded all exchanges for the previous 30 days totaling over $20,000. Over $11,000 was directly deducted from our account in one day before we discovered it and turned it off.. We thought it was theft but it was bad programming. It was difficult to contact them, they are based in India and it took over 48 hours to get a response. After 5 weeks of back and forth they did issue us a $3500 credit in the Shopify store. This issue happened to coincide with an acquisition of their company so this really felt like they swept us under the rug and stalled as long as possible for resolution. They claim this was some error on our part but how could you possibly have an app that could be programmed to issue retroactive refunds on exchanges??? This was a nightmare and I would recommend NOT using this app. We used LOOP before, no issues. We now use REDO and would recommend either of those options. REDO is a better value by far and the service level and the team there are tremendous.
March 28, 2025
One of the best apps in the Shopify app store. If you are looking for an app that can help you Return or Exchange products, look no further. They have many integrations for different systems, many customizations for processing reasons, and email templates that are also customizable. The secret gem of this app is their support team. Any questions or problems my team or I encounter, they are extremely quick to get back to us and they make sure to follow up in a timely manner, as well.
March 26, 2025
We have been using this Return prime for years and they gave us nothing but good service. Customer service is really responsive.
March 20, 2025
I spoke with Wonder today for help setting up returns in my store. They were prompt, helpful and integrated the app with my shopify store in minutes! I'm not particularly tech savvy, so it was great to have someone there to help so quickly.
March 19, 2025
March 18, 2025
we recently installed this app and it made our business so better. The team is very responsive and replies very quickly.
March 13, 2025
the live chat is very quick to respond, hope the follow-up meets my needs.
March 11, 2025
March 11, 2025
Amazing support provided by hyelladi pindar to set up my returns store absolutely easy and fabulous support provided by him highly reccomend his work.
March 7, 2025
wonder was so so helpful with the set up, 5 stars from me. still haven't tried the service so will see how it goes
March 4, 2025
Returns prime customer service are an amazing team, we have never had to wait more than a few minutes for a response and they are always happy to help and get things changed super quick
Feb. 27, 2025
The customer service is so helpful and the settings are very clear. Great to use this App.