Return Prime:Return & Exchange

I've been using the app for several months now, and everything has been great. It's easy to set up, and if you run into any problems, the support team resolves them very quickly!

Very responsive team member got my work done smoothly, highly recommended

UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews. Worst return portal we’ve used. Would not recommend. The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end. The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution. This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout. For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.

Amazing app really lets you customize rules for different returns and exchanges

Very helpful team onboarded on Return Prime quite easily.

onboarding was very easy and smooth ,support is grear and dilip was really nice in explaining all the details thx

Onboarding was smooth and Returns prime has great features to be explored

good customer service

5 star is for customer service, chatbot is easily accessible to them

The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.

easy onboarding process

Amazing app , really lets you customize rules for different returns and exchanges

We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine. Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly. Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers. I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.

After searching for a long time for the right returns & exchanges app, I finally found the perfect one. The customer support is amazing fast, helpful, and always available when needed. The interface is super clear and easy for customers to navigate, which made a big difference for us. Definitely the best solution we’ve used on Shopify.

Quick customer support, response was adequate and prompt