Return Prime:Return & Exchange

Dec. 19, 2024

Been using the app for 6 months, and processed thousands of returns. Great service and speed with questions and always happy to help :)

Dec. 19, 2024

good app, easy to use, easy to set up for all sorts of exchange policies whether you organise shipping label or customer has to ship back its all covered. fast support. no complaints.

Dec. 18, 2024

Awesome customer service. Very quick answer even at 1AM. Very satisfied up to now with the app

Dec. 16, 2024

very prompt service and clear communication

Dec. 13, 2024

The customer support team at Returns Prime is exceptional! They are prompt, helpful, and ensure all queries are resolved efficiently

Dec. 12, 2024

I recently migrated from WooCommerce to Shopify and have been searching for a return exchange portal that suits my businesses' returns policy. My key priority was to have it as flexible as possible for my customers to ensure that they have a smooth shopping experience (especially being able to exchange for OTHER products not just variants). I tested about 20 other apps via the Shopify App Store and all were either really limited in features or did not have the right support. I'm really happy to have come across Return Prime as their customer service is also top-notch. The reply to all my queries instantly and I know my customers will appreciate this portal. There are so many features you can customise on this to suit your store! Highly recommend to any ecommerce store who wants to give their customers choice in order to minimise refunds to original payment method.

Dec. 11, 2024

Jusqu'à présent, je suis plutôt satisfaite. Le service client est très réactif et offre une aide complète et personnalisée à chacune de mes demandes. Equipe très serviable. L'interface est agréable, et le rendu sur mon site est à la hauteur de mes attentes. À voir par la suite, au fil de son utilisation.

Dec. 10, 2024

Very impressive features and support ! Would highly recommend Return Prime.

Aug. 5, 2025

Support for the app is very poor. It takes ages to get the team to revert and tickets created are treated with low priority. We have a feature wherein people can request for a return if a product is damaged. However, the app doesnt allow people to upload the image (despite it being a mandatory field in the app itself). We have been trying to get them to debug this without any luck.

Dec. 5, 2024

Really fast and helpful Customer Service.

Dec. 3, 2024

Super helpful customer support.

Nov. 29, 2024

Nov. 28, 2024

Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.

Nov. 28, 2024

Amazing customer service! Took me a while to get everything set up but the customer service team were instantly available and did everything I needed straight away. Lots of features on this app and a great backend compared to the app we previously used so I am looking forward to using this for our business.

Nov. 27, 2024

I had the pleasure of working with Adebayo, and I must say his support was exceptional! He was incredibly patient, detailed, and went above and beyond to assist me with my queries. His guidance made a complex process much easier to understand. Thank you, Adebayo, for your outstanding service! Highly recommend this support team!

Nov. 27, 2024

I have just installed Return Prime and was impressed with the ease of set up and support available. After using a much more expensive app that required extra $ to access additional functions, I am very happy with the price and functionality. The inclusions in the one price such as exchange for higher value items, customer incentivisation options and no limits on number of rules for returns and exchanges is great.

Nov. 26, 2024

I have installed the app in order to test its features while selecting a return service for my customers. Then, already during the setup guide, the app automatically initiated a customer support chat (I wasn't even asked if I even wanted to talk to anyone yet, I literally just started looking into their app), then followed by sending me an email requesting store access, another email asking to continue the support chat, and then even spamming my phone. After all of that I didn't want to have anything to do with this app anymore, and simply uninstalled it. Seriously, don't push so much, it felt extremely intrusive :/

Nov. 25, 2024

Wonder was able to solve my problem quickly. I like this app.. very easy to use.

Nov. 21, 2024

the app works perfectly as described and has been one of our best purchases on shopify

Nov. 19, 2024

We have been using Return Prime for a while now and found it by far the best value for the pricing in the return solutions. We tried a few other solutions for Shopify but could not find anything that meets our requirements better. Any support question we had always got resolved very quickly and we are super happy that it connects not only with our Shopify store but also is integrated with our mobile app.